Alex has been very kind and thoughtful throughout the whole flat maintenance process which was carried out during my working from home hours. He showed impressive attention to detail and he was very c... Ver mais
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One day, I was working in my flat when I encountered a frustrating maintenance issue. No matter what I did, I couldn't seem to solve the problem. I tried everything from turning it off and on ag... Ver mais
I was struggling finding a student accommodation as most of them were full then got in touch with Jaber and he sorted everything out in just 2 days .He’s really helpful and kind and would do his best... Ver mais
Mark from the maintenance team is amazing. Great service and perfect energy. He makes sure to fix everything, and even inspected the tiniest issues there are in the room to fix them all before leaving... Ver mais
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Saka
Saka, yanking make the best smoothies!!!!! It’s very nice like HeyTea yangzhiganlu 😸😸
Disappointing Experience- YPP Did Not Honor Signed Agreement
I would strongly advise others to be cautious when considering YPP properties. My experience with them was extremely disappointing and showed a clear disregard for their own signed agreement.
I signed a license agreement for a flat at Ribbon Residence, but due to personal circumstances, I requested early termination well before the contract start date. The agreement clearly stated that YPP (the licensor) could find a replacement tenant in such cases, with a listed £550 fee — an option I agreed to and was willing to pay.
Instead of honoring this clause, they refused and tried to force me into finding a replacement tenant myself, which was not only unfair but contradicted the written agreement. I had no prior experience with UK rental platforms, and I believe this was an unreasonable burden, especially given they have a full marketing team and online reach.
I have now had to escalate the issue to the Property Redress Scheme, and I regret not taking earlier Google reviews more seriously because now I’ve experienced similar issues myself.
YPP may have good-looking properties, but please read the contract very carefully and be aware that what is written may not be followed in practice. I personally would not recommend them based on how my situation was handled.
James came to do our maintenance he was…
Jason came to do our maintenance he was super nice and got the job done fast! Will say the whole YPP maintenance team are fab.
Had an inspection of my flat and Mark H…
Had an inspection of my flat and Mark H was brilliant! Was very helpful and was quick to fix any issues I had. I had a very minor issue with my sink and he fixed it straight away. Was a pleasant experience. Would recommend!
Mark H
Mark H was very friendly. Made the process easy and even sorted the issue with my closer out. Thank you so much Mark!
Mark welcomed us into the building and…
Mark welcomed us into the building and helped me move my belongings into my new flat. Very nice down to earth guy.
Flat beautifully refurbished and clean, great furniture.
Great maintenance team
Mark H came out super quickly to fix my light and oven. He was really friendly and helpful :)
Mark h
Mark h
Excellent work looks great turned up on time professional & got the job done quick to a high standard
Thank you Mark
so what can i say about Mark H
so what can i say about Mark H , absolutely excellent customer service from start to finish , Mark is an absolute gem and a credit to the company, he was informative all the way through decorating my hallway and bedroom a very clean worker. i would highly recommend for any Ypp tenants
Mark H is very nice and kind to fix the…
Mark H is very nice and kind to fix the towel rail and sofa for us. Very effective work. Thank you!
Mark H have really patience to fixed my…
Mark H have really patience to fixed my lighting!
mark h really friendly and professional
mark h really friendly and professional
Mark H's maintenance is timely
Mark H's maintenance is timely, Good!
Tonic is very supportive staff
Tonic is very supportive staff. He came for room inspection and fixed the problems in the toilet within an hour. So impressive.
Mark H inspection
Was a quick and well done inspection, to mention Mark H as an efficient worker
The reviewer Mark H was very…
The reviewer Mark H was very professional and polite. In addition he offered me useful advice on how to maintain my room in better condition.
Friendly and great service
Mark H was friendly and sufficient in checking my flat. Thanks!
Maintenence with Mark was great! (Mark tf)
It was a quick and helpful experience, he gave me feedback on my windows and tightened my couch leg. Mark was kind and respectful, I wouldn't mind having him again.
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