Yupptv Opiniões 

YuppTV has the worst customer service and technical support ever. They change their packages without notification and their services or channels just stop working. The Streaming quality is extremely poor and customer support is worst.

Update: I've cancelled my YuppTV subscription and had to repeat myself to customer service operator who called me and offered me an add-on service. This was after spending over half an hour on chat the previous day convincing YuppTV to give me a pro-rated refund from my annual subscription.

Spoke to Mr. Mohammad Aseef and was attended very nicely. Happy to have good staff working with YuppTV.

I bought their Bangla package as I could see Zee Bangla in one of their pages. However, after I purchased the package, it transpired that they did not offer that any more as Zee had their own platform by then. When I tried to cancel they said that they don't offer Zee Bangla and gave me a link to a page where the channels were listed. I asked for refund but they did not according to their policy. They were not a UK company so I couldn't complain either. I lost money for a year's subscription because of conflicting information on their webpages. I would recommend checking their channel list carefully before purchasing any package as once you have paid you will never get your money back even if their pages have conflicting information. So, please be careful.
I should add that their viewing experience is fine.

Absolutely horrendous customer service. They convince us to buy an ‘good deal’ after confirming that a certain channel streams on their service, without specifying that some shows on the channel will not be available. Then spin it on you as well ‘those shows have never been available’ is poor service. Definitely will not renew nor recommend this streaming service to anyone.

Accutually no stars.
I subscribed to yupptv for a year and it ended in 2020.
To my surprise last month I found out that are still charging me, they have been taking money from my account over 4 years. When I found out and asked them, they said another woman has subscribed under my card details and since last two day she has given another card detail. Week after they called and said I had done the subcription online. Every week a different story. Last week they said they can refund me a month subscription £7.19. This week they agree to refund £14.
After taking £7.19 over 4 years. Their records says I have not used their tv since 2020. Why have they been taking money from my account?

My experience with YuppTV has been disappointing. The customer support team closes queries without providing adequate assistance, which leaves issues unresolved. Additionally, service offerings and available programs have changed significantly without prior notification, and policy adjustments seem to occur without transparency. I would not recommend subscribing to YuppTV based on these concerns, as it feels unreliable and does not prioritize customer needs.

I messaged them to cancel a monthly package that I had subscribed by providing my username and phone number details. Mistakenly I provided them with a email address that I used to register the previous year. They said they had cancelled my previous account but because I had not given them my current registered email, they charged me despite the fact that the phone number that I had provided them with was registered with my current account. They wouldn’t refund my money despite pointing out that the account that was registered with my previous email had already been cancelled by Me previous year and that they had not cancelled anything this year despite my notice. The customer service is really poor and the person was ignoring all my explanation. Avoid these people

Even after my complaint with trust pilot and your post yupptv still not responded nor solved they are just fooling me no use of complaints

I signed up for a subscription, but there were hardly any channels available. Every day, I received 4-5 calls asking when I would subscribe, even though I already had. Over the phone, I was told there would be many channels, but that’s simply not true. This is just a scam with unprofessional staff. Definitely not recommended!

My subscription hasn’t ended yet (25th September 2024) and I haven’t renewed my subscription yet but the yearly subscription money was taken without my permission. I have requested my refund but haven’t responded yet. It is a FRAUD activity and will report it to the bank. I have been contacting again and again with their support team but no respond. I will publish this in social media and YouTube platform through who has 1M viewers. I’ll report it to the bank as FRAUD COMPANY too.

YuppTV sent a credit card hold to my card, I have never used this service or been to their website. Totally random and unsolicited use of my card details.

I am not a registered user, never signed up for your service.

By default, Ads pop up each time you switch channels. Ads are inserted dynamically even within the channel stream. Even when you are paying for a premium subscription.

When you want to switch the channel, you are forced to watch a minute long "local" ad that yupp tv shows which you can't skip.

It also shows brief ads during the actual channel stream itself. It's not the native ads shown by the actual channel, they hijack the channel stream to show their own ads.

You have to reach out to support to opt-out.

Support is basically unavailable / useless.
It wouldn't be as frustrating if they were upfront about that's how their app works.

But they lie its a system glitch that just happened to your account only, when they actually sell this pre-roll ads /dynamic ads separately in their site itself to advertisers.

Support basically abandons the chat when questioned about it.

Ads are also disabled only temporarily. It comes back again.

Update 11/30: Hijacked Ads are back again.
From customer service:
YuppTV has the rights to add or remove any content as per the terms and conditions.

It didn't mentioned specifically for ads. YuppTV has all the rights to make any changes in the service ,We haven't mentioned anywhere that YuppTV is adfree.

Update 10/25:
Still no response from yupptv for this question either privately / in their comment below.

Update 8/17:
Still no response from yupptv for this question either privately / in their comment below.

Update 8/3:
Instead of giving a usual response
"Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you."

How about providing a clear answer here so that everyone can understand whether ads are included by default for all accounts, even after paying for subscription? If ads are indeed part of the deal, why isn't it clearly mentioned in the package details that you'll be getting ads on every channel change and hijacked ads mid channel stream? And if they are not, who exactly is your "/advertise" section on your website catering to? Where are all these ads being showed?

Also, why is the representative lying that this is a "glitch" happened only to my account when clearly there are multiple reviews here complaining about same issue?

Unsuspecting customers are still being served these intrusive ads even after paying their subscription.

I was on a non-recurring package and they just auto renewed by themselves without my consent. I have screenshots to prove it is a non-recurring package and yet they are not refunding my money. And it is a pain to reach them because they have suspended all their phone numbers. Better not to sign up for this service in the first place, because they will charge you for things without your consent. Will give zero stars if I could.

If only the answer the phone call i had 3 device working for only 1 day n was told will not be charged for 3rd device as i was nor asked now a day later they asking me to pay , calling n on hold foe 4.45mins such a scammers

Poor service , they are really bad in customer service and now I am trying to dispute the charge and they don’t respond.

This guys are very bad service first of all they don't have their contact phone number. I reacently subscribed their service $149 I paid with credit card and Yupptv doesn't have any speed and continues buffering I try to call them and asked for refund because of bad service. they don't mind and told me not able to pay back my money. now I contacting my credit card company to get back my money. my suggestion is don't get trapped with this guys. I'm not recommending this guys.

PLEASE DO NOT SUBSCRIBE TO THIS TV.

Been a customer for Yupp TV for several years. Mainly watched by mother and relatives who come from India. We use to contact the customer service by phone who use to sort out the issues immediately.

We have renewed the contract in November/December to see the Telangana and other state assembly results for my brother visiting from India. Lots of channels were removed and the worst situation is the customer service has been changed to whatsapp chat and it is a joke and the problem did not resolved. I left it as I was busy.

My mum came to stay with us and even the Maa TV and other TV channels does not show up on live TV. My mum has to watch these serials on back up and after sitting on what's app chat for a hour, I gave up.

Please do not get YUPP TV. It is a day light robbery. I am sure they will go bust soon. I wish I get my annual subscription back!!

Great support by M.Aseef. Very prompt, courteous and efficient. Thank you !

Aseef was prompt, concise and provided a extremely satisfying service