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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I recently bought and received a handbag from Zatchels. The process was a breeze. Customer care was excellent: attentive and quick. My saddle bag has been beautifully hand-made (by Angie, I learned fr... Ver mais

Classificada 5 em 5 estrelas

Love their bags so much. I've bought a few satchel bags and decided to try a mini twist lock shopper bag. The bag is fantastic quality and love the teal colour however I noticed that I felt quite vul... Ver mais

Classificada 5 em 5 estrelas

Family ordered a Festival bag 'made to order' as a birthday present for me. Communication was prompt and reliable, and daughter said their customer service was responsive and friendly. The bag, in ice... Ver mais

Classificada 5 em 5 estrelas

I cannot recommend Zatchels enough. Their products are outstanding. Great design, extremely high quality materials and craftsmanship go into each one. Customer services are very helpful and knowledgea... Ver mais

Informações sobre a empresa

  1. Loja de malas e malas de viagem
  2. Loja de acessórios de moda
  3. Loja de malas e bolsas
  4. Loja de artigos de cabedal

Escrito pela empresa

Zatchels is a modern British accessories brand founded on years of experience as a traditional leather goods manufacturer that has a handwriting which offers fun, colour and the latest fashion styling in equal measure.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

I'm not very happy with my bag the…

I'm not very happy with my bag the first time using it after five minutes I noticed this fault picture attached also the straps are comically long. It's not worth the price and also took a really long time to come.  

15 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing bags

Beautifuly made bags,attention to every detail is made.Their customer service is brilliant and will definitely keep purchasing their lovely different coloured products..

16 de março de 2026
Classificada 5 em 5 estrelas

Bought a purple saddle bag as a gift

Bought a purple saddle bag as a gift. The recipient absolutely loved it. The charms are lovely too, I wanted to keep the purple heart for myself. I have two saddle bags myself and I’ll be having another soon.

16 de março de 2026
Classificada 5 em 5 estrelas

Excellent quality both in product and customer care

I recently bought and received a handbag from Zatchels. The process was a breeze. Customer care was excellent: attentive and quick. My saddle bag has been beautifully hand-made (by Angie, I learned from my certificate of life time guarantee) in a soft but durable leather. I was kept updated on progress from ordering to making to delivery. Very impressive. All this and the knowledge that the bag will last a lifetime and if I do have any issues along the way Zatchels will resolve them. My experience of Zatchels has been a pure joy from beginning to end.

29 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Custom colour!

I asked if I could have the maxi cube in magenta…. The answer was yes, they’d love to make it! The customer service was second to none. The bag is sooo beautiful 🤩

10 de fevereiro de 2026
Classificada 5 em 5 estrelas

Festival bag

Family ordered a Festival bag 'made to order' as a birthday present for me. Communication was prompt and reliable, and daughter said their customer service was responsive and friendly. The bag, in iced coffee, was the colour exactly as on screen. It is beautifully made, and really high quality smooth leather, edging and stitching. A v reasonable price for the quality provided. Particularly nice to know who made it and who quality checked it. Have been asked where I got it from every time I've used it. Will buy from them again

7 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Pure quality - Excellent customer service

My wife Purchased a Zatchels classic 16" Satchel for me 10 years ago. I have used this 5 days a week for work. The Satchel is still going strong and actually looking better than ever. I feel this demonstrates the quality of the material used.

Recently I contacted them as after 10 years the strap gave out about purchasing a new one. Zatchels responded very quickly and offered a free of charge replacement as this is covered in the guarantee. They did not ask me for proof of purchase.

It is very rarely now days that expectations are exceeded buy Zatchels have done this. I will continue to use this satchel for many more years. THANK YOU

9 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing brought for my daughter just…

Amazing brought for my daughter just amazing service will buy again loved all the updates on my item loved the item the dust bag it comes in is a nice personally touch can't say more about it from ordering too delivery amazing service will be ordering again

13 de janeiro de 2026
Classificada 5 em 5 estrelas

Quality bags

Love their bags so much. I've bought a few satchel bags and decided to try a mini twist lock shopper bag.
The bag is fantastic quality and love the teal colour however I noticed that I felt quite vulnerable when travelling around London on public transport. When then bag is closed using the clasp the ends of the bag are open. Anybody could dip into the bag. My husband designed a simple drawstring security panel that encloses the top of the bag to prevent the bag being accessed.

21 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

The new bag has truly exceeded my…

The new bag has truly exceeded my expectations, bringing me immense joy. The leather's thickness is impressive, the craftsmanship in the stitching is stunning, the initials are inscribed with such grace, and the customer service was outstanding throughout the experience.

19 de janeiro de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

My second Aura handbag in a beautiful…

My second Aura handbag in a beautiful Marsala red colour. I love these bags. I’m not giving 5 stars as the magnetic fastener isn’t quite as instant to close possibly due to its positioning. Love it though❤️

15 de dezembro de 2025
Classificada 5 em 5 estrelas

Great website

Great website, plenty of choice and colours of bags. Very happy to have found Zatchels. Also great customer service.

11 de dezembro de 2025

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