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Zen Educate Opiniões 

1969
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TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I had a positive experience with Zen Educate. My profile went live and I was offered work straight away. The school was conveniently located, and the process was straightforward. I'm happy with the su... Ver mais

Classificada 5 em 5 estrelas

The staff at Landewednack (especially the class TA) were extremely welcoming and helpful, taking time to help me get set up in the classroom and talking through routines etc even though they were real... Ver mais

Classificada 1 em 5 estrelas

I am very disappointed with the Zen Educate. I do not think they have enough or proper staff to coordonate DBS and references. Sometimes I am sure that the staff who actually communication has no the... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Zena Educate provided me with a stellar service as I transitioned into teaching after years of working with Big 4 accountancy firms'. I felt supported all the way by both Nicole and Jack until I... Ver mais

Informações sobre a empresa

  1. Serviços de recrutamento

Escrito pela empresa

Zen Educate is a digital staffing platform that connects teachers, teaching assistants, SEN TAs, cover supervisors, and early years educators directly with schools - without expensive agency fees. Sign up, get vetted, set your preferences, and get smart-matched to daily supply, long-term, or permanent roles across London, Manchester, Birmingham, Liverpool and more. Schools save money. Educators earn more. Subscribe for tips on supply teaching, career development, and education staffing. Get in touch: www.zeneducate.com/contact-us


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as opiniões

(1969)

387 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

ZED Educate has provided me with many…

ZED Educate has provided me with many opportunities to work in different schools and has offered excellent support throughout, carefully matching my skills to suitable placements. The staff are highly committed, professional, and always willing to help.

18 de maio de 2026
Classificada 1 em 5 estrelas

Very limited work

I have registered with the company for five weeks and have only received work once.

8 de maio de 2026
logótipo da Zen Educate

Resposta da Zen Educate

Hi Tamkeen,

Thank you for your feedback. We’ve reached out to you twice via email (on May 15th and May 19th) to discuss your experience and offer a profile optimisation session, but as we haven’t heard back, we wanted to provide some clarity here for transparency.

While you registered five weeks ago, your profile was fully verified and eligible for bookings on April 30th. This means you had been active on the platform for approximately two weeks at the time of this review. Zen Educate operates on a supply and demand basis. We don't technically guarantee daily work because bookings are driven by the specific, real-time needs of schools in your area.

Assignments are matched based on a variety of factors including your specific qualifications, experience, distance settings, and your marked availability. During your first two weeks, we noted you were marked as available for four days; increasing your availability and widening your distance settings often significantly boosts visibility. Because school needs are often urgent, requests are sent to matched candidates and can be filled quickly.

We pride ourselves on the fact that there is plenty of work available, but success on the platform relies on a "match" between your profile and a school's specific requirements.

Best regards,
The Zen Educate Team

Classificada 1 em 5 estrelas

Fraud

I completed all requirements and they never called me back, just sent an email saying the position was filled.
Fraud . Unprofessional

5 de fevereiro de 2026
Opinião espontânea
logótipo da Zen Educate

Resposta da Zen Educate

Hi there, thank you for sharing your feedback.

We are disappointed that we haven't heard back from you following our previous response and request for more information. We have attempted to investigate your claims internally, but without further details from you, we have no record of any fraudulent activity or "unprofessional" conduct to review.

To be clear: a position being filled by another candidate is a standard part of any recruitment process and does not constitute fraud. We take such serious accusations very seriously, as they do not reflect the service we provide to thousands of educators.

We remain open to discussing this with you, but we cannot investigate further without your cooperation. If you wish to provide more information, please reach out to support@zeneducate.com and quote this review. Thank you.

Best,
Zen Educate

Classificada 1 em 5 estrelas

Unreliable agency, avoid

Update: knocked down 1 star because I haven't even been paid on time! I don't agree with umbrella companies, but generate's website promises "100% on time payment, guaranteed". If they're going to deduct so much from your pay, you'd think they'd at least pay you on time. I can't even call them to chase up until Monday and Zen rarely answer phone calls.

It's been 2 weeks and the number of requests that come through aren't sufficient. You can forget about working to get your DBS refunded after 10 bookings - its impossible to get any work!

----

I like the app experience as it makes receiving reply requests easy and convenient, however the requests from schools go EXTREMELY fast - within 30 seconds. I don’t feel there’s guaranteed work so you would definitely have to sign up to another agency.

It’s extremely difficult to get into contact with zen through phone, app when my recruitment officer stopped replying to my emails, it was hard to get in touch with anyone. When I finally did, explaining I wanted a child only DBS (some schools and agencies do not accept child & adult DBS, which Zen create) I was assured this would be put on file, but it didn’t - I had to get another DBS created with another agency.

When I have gotten through to staff, they are genuinely friendly and helpful. Hopefully my experience gets better with time.

11 de maio de 2026
logótipo da Zen Educate

Resposta da Zen Educate

Hi Mia,

Thank you for your feedback. We are sorry that your initial experience wasn't as seamless as we strive for, but we are glad we were able to connect and get these matters sorted for you.

We have reached out to you multiple times via email to ensure you are happy with the outcome. As we haven't heard back, we believe that everything is now fully resolved. As mentioned in our direct email, there was a minor administrative error regarding your payment; however, once our team was notified, we investigated immediately and the funds were paid in full within 72 hours.

To address your other points: You are completely right - requests from schools go extremely fast! Because our system operates on a first-come, first-served basis, roles are secured quickly. To give yourself the best chance, we recommend keeping your preferences updated and notifications on so you can accept requests the moment they appear.

We standardly process the Child & Adult DBS because it provides you with a much wider scope for work. It clears you for SEN schools, colleges, and settings with 18+ students, whereas a Child-Only DBS strictly limits your placement options. Because this check offers more clearance, it is highly unusual for a school or agency to reject it.

While we apologise for the initial difficulty in getting through, we pride ourselves on our responsiveness once an issue is raised. We’re glad to have you on the platform and are here to support you. If you have any further questions, please don’t hesitate to reply to our latest email.

Best regards,
The Zen Educate Team

Classificada 5 em 5 estrelas

I would like to give a huge thank you…

I would like to give a huge thank you to Hannah from the Zen Edictae customer support team. She has been absolutely outstanding throughout every interaction I’ve had with her.

Hannah was incredibly helpful, professional, and efficient in resolving all of my issues without any fuss or unnecessary delays. She made the whole process smooth and stress-free, always communicating clearly and showing genuine care in making sure everything was sorted properly.

It’s rare to come across customer support of this quality these days, and Hannah truly went above and beyond. She is a real asset to the company and fully deserves recognition for her hard work and dedication -honestly, she deserves a raise!

Thank you again, Hannah, for the excellent support and exceptional customer service.

12 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Working through Zen Educate has been a…

Working through Zen Educate has been a really positive experience for me. They were supportive, professional, and helped me secure a role at Paddock Secondary School where I’ve now successfully moved into a permanent position.

8 de maio de 2026
Classificada 4 em 5 estrelas

Working for Zen Educate

I really enjoyed my experience working for Zen Educate. The staff are so lovely and friendly and they are always willing to help! Matilda was such a joy to talk to she was very friendly, chatty and extremely helpful she helped me a lot with the whole process of my DBS and helped much more after. Shannon was very helpful and kind I unfortunately didn't get to speak to Shannon much but when I did she was lovely she also helped me a lot with any questions I had. Charlie was also very helpful, chatty and kind he would help me a lot with the navigation/time to the school. all three always made sure to ask how I am Overall the staff I have spoken to have been amazing they are very dedicated to helping you in the best way they can. The application process took awhile as the DBS takes some time to come back however it is all definitely worth it. My interview was one of the best! Matilda was the person who did my interview and she made me feel so much calmer and she chatted to me which made me feel a lot better for the interview. The only issue I had was I was not getting called into work as often so some weeks I wouldn't work at all for a long period of time, however I do understand that the agency is a zero hour contract. Overall my experience working for Zen Educate has been amazing and the Staff have helped through every step and supported me they are very supportive and extremely kind!

8 de maio de 2026
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Resposta da Zen Educate

Hey Layla, thank you so much for sharing such a detailed review!

It’s absolutely lovely to hear how Matilda, Shannon, and Charlie supported you. It’s great that the team was able to help you navigate everything from the DBS process to finding your way to school on those early mornings. We’re thrilled to have you as part of the Zen community.

Regarding the quiet weeks you mentioned: because school demand can shift quickly, the best way to keep the bookings coming is to double-check your preferences in the Zen Educate app. Since jobs often pop up and are snapped up quickly, ensuring your availability, travel distance, and role types are 100% accurate helps our system match you with the right schools the moment they need help.

We’re looking forward to a long and successful partnership with you.

All the best,
Zen Educate

Classificada 4 em 5 estrelas

A rewarding and insightful experience, supporting SEN pupils at Grey Court Campus


Today at Strathmore School, Grey Court Campus was both a challenging and rewarding experience. Supporting children within the SEN setting required patience, adaptability, and understanding, as every pupil had different needs and ways of learning. Despite the challenges, it was incredibly fulfilling to see the positive impact of the support provided, especially when the pupils allocated to me were able to complete their tasks successfully and grow in confidence throughout the day.
One of the most interesting aspects of the experience was learning how small actions such as encouragement, gentle guidance, and positive reinforcement can significantly influence a child’s engagement and progress. It was rewarding to help pupils develop independence by nudging them to take the lead in their work while also redirecting and supporting them whenever they struggled or became distracted.
The teachers and staff at the school were highly cooperative, supportive, and approachable. They provided valuable guidance on how to effectively manage challenging situations and communicate with pupils in a calm and constructive manner. Their experience and willingness to help created a positive learning environment for both the children and support staff.
I am also extremely grateful to the company for the training provided prior to the placement. The training gave me a better understanding of how to support children with additional needs, how to encourage positive behaviour, and how to respond appropriately in different situations. Overall, the experience was insightful, impactful, and has strengthened my passion for working within SEN education.

6 de maio de 2026
logótipo da Zen Educate

Resposta da Zen Educate

Hey Anthony, thank you so much for such a thoughtful and insightful review.

It is incredibly rewarding to hear about your day at Strathmore School. Supporting pupils in an SEN setting requires exactly the kind of patience and adaptability you described, and it’s wonderful to know that you saw such a positive impact from your encouragement and gentle guidance. Watching a pupil grow in confidence and independence is exactly why we do what we do!

We’re also so glad to hear that our pre-placement training gave you the tools and confidence you needed to thrive. We aim to ensure all our staff feel supported before they even step into the classroom, so knowing that the free training we provide hit the mark for you is fantastic.

It sounds like you have a real passion for SEN education, and we are so proud to have you representing Zen Educate. We’re looking forward to a long-term partnership and supporting you as you continue to make a difference in schools!

All the best,
Zen Educate

Classificada 1 em 5 estrelas

Zen Educate App

Zen Educate operates a high-volume, app-based recruitment model, but they also maintain strict vetting standards that lead to mass rejections or a lack of placements for most of the applicants. Please, do not lose your time and money with this!

6 de maio de 2026
Opinião espontânea
logótipo da Zen Educate

Resposta da Zen Educate

Hi Norberto,

Thank you for your feedback. I wanted to clear up the misunderstanding regarding the costs and vetting you mentioned. Our goal is to get great people into schools, not to profit from admin:

Holding an Enhanced DBS certificate is a mandatory legal requirement set by the Department for Education for anyone working in a school. You can find the statutory guidance on the GOV.UK website under: Keeping children safe in education 2025 PDF.

When you process a check through us, we use a third-party provider called uCheck. We don't keep the fees; in fact, we actually offer a full refund for the cost of your DBS once you have completed 10+ days of work through the app. (See: How do I apply for my DBS refund? on our website) Furthermore, you are never required to use our service. You can obtain an Enhanced DBS through any government-registered provider, such as other umbrella bodies or even via participating Post Office branches, and we will gladly accept it as long as it is on the Update Service.

Lastly, all the training we provide to help you get classroom-ready is completely free of charge.

I'm genuinely sorry that this wasn't made clearer during your onboarding. It sounds like our communication fell short, and we’ll be using your feedback to ensure our "easy to get a job" messaging better explains these mandatory legal steps from the start.

I wish you the very best in your next role.

Best,
Zen Educate

Classificada 2 em 5 estrelas

Feeling ghosted

They started working with me, but then the gal that was working with me just went silent. I haven't heard from Zen in 3 months. 2 stars because the app is easy to use.

5 de maio de 2026
Opinião espontânea
logótipo da Zen Educate

Resposta da Zen Educate

Hi Kelsey,

Thank you for your feedback. We are genuinely sorry to hear that you felt communication had stalled, as we pride ourselves on providing consistent, high-quality support to everyone on our platform.

To help us investigate exactly what happened with your consultant and why you haven't heard from us, we sent a formal request for your identifying details through this platform on May 12th. As we haven't received a response to that request, we are unfortunately unable to locate your account or look into the specifics of your experience.

We are glad to hear that you find the Zen Educate app easy to use, and we would still love the opportunity to make things right.

If you are open to it, please reach out to us directly at support@zeneducate.com and quote this review.

Best regards,
The Zen Educate Team

Classificada 5 em 5 estrelas

Positive Experience

I have had a very positive experience with Zen Educate. I really appreciate that everything is done digitally, which makes the whole process simple, efficient, and easy to manage.

I especially love the app. It is practical, modern, and very easy to navigate and use, which makes finding and managing work straightforward. Other agencies could really benefit from adopting a similar approach.

What stands out the most is how supportive the consultants are. They genuinely care, take the time to listen, and make sure that I feel valued and supported.

1 de maio de 2026
Classificada 5 em 5 estrelas

Working with Zen has been an absolutely…

Working with Zen has been an absolutely great experience, with all of the staff being nothing but lovely and the flexibility is great. I’d absolutely recommend to anyone looking for fulfilling agency work that is fairly paid. Thanks so much, especially to Hollie, Jack and Lee!

3 de abril de 2026
Opinião espontânea

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