I don’t even want to think about how my wrists/hands/fingers would feel right now if I’d spent the last several years typing on a traditional keyboard instead of an X-BOWS. In addition to the e... Ver mais
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Leia as opiniões dos outros
It took almost a month for my order to arrive, which isn’t what I expect when paying this much for a keyboard. Also, the PCB in one of my two knight plus keyboards stopped working after only 4... Ver mais
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Excellent service, fabulous design. Although there is a bit of a learning curve, the keyboard layout is intuitive and far, FAR, more efficient than standard keyboards. For this feature alone, I hav... Ver mais
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I’m really happy with the product. I backed the original Kickstarter and recently upgraded to the Crystal. The build quality feels excellent and the keyboard itself is great. I also want to add that... Ver mais
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Informações sobre a empresa
- Fabricante de hardware de computadores
- também em
- Loja de acessórios para computadores
- Loja de Informática
- Loja de materiais para escritório
Escrito pela empresa
X-Bows: Solving the Problem at its Root. X-Bows was created to address a silent public health crisis. After analyzing extensive medical literature connecting traditional keyboards to Carpal Tunnel Syndrome, our founder, Dr. Sig, realized the only way to prevent these injuries was to redesign the tool itself. He developed X-Bows to address the problem at its root: the unnatural angle of the wrists forced by standard layouts. Unlike traditional "split" keyboards that require learning a completely new way to type, X-Bows features a unique cross-linear radial design. This naturally aligns your wrists and fingers without forcing you to relearn muscle memory from scratch. Whether you are a software developer or a writer, our goal is to extend your career by protecting your most valuable tools: your hands. Our Commitment to You We are a team of innovators dedicated to improvement. We have heard your feedback regarding support, and we have taken action. We recently overhauled our software hub, expanded our user guides, and renewed our focus on customer care to ensure you have the help you need. A Sustainable Future We believe in protecting both your health and the planet. Since August 2023, X-Bows has committed 0.5% of all revenue to carbon removal initiatives. Thank you for typing healthy with us.
Informações de contacto
400 W 48th Ave, 80216, Denver, Estados Unidos da América
- 13034354204
- support@x-bows.com
- x-bows.com
4,2
Bom
39 opiniões
Sem histórico recente de solicitação de opiniões
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Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Key layout awkward
An Ergo keyboard is supposed to have a different key layout from a straight keyboard. But X-bows uses the same keycap size for all the keys on a ergo keyboard, this makes the ergo keyboard not usable. Just check the relative key position between F and T, comparing that to the same relative position to a Microsoft Ergo Keyboard 4000. One can see that the finger will end up in the gap when trying to reach T key starting from F key.
I bought the X-bows ergo keyboard in 2021, after several tries, I still can not get used to it. I really wish X-bows can make some adjustment. Feel free to reach out to me if my review needs clarification.
17 de março de 2024
Opinião espontânea
Resposta da X-Bows Inc
Hi Norman,
Thank you for the detailed feedback. We sincerely appreciate that you have given the board 'several tries' since your purchase in 2021.
You are absolutely correct that the relative position of 'F' and 'T' on an X-Bows differs from the Microsoft Ergo 4000.
The reason for this difference is that X-Bows uses a radial arrangement.
When a person's fingers extend naturally, the trajectory of the fingertips is radial, and the spacing between them gradually widens. Our layout mimics this natural fanning motion.
In contrast, traditional keyboards (even split ones like the MS 4000) force a cramped layout where the keys remain close together regardless of finger extension. Because we are all so accustomed to that cramped feeling, the natural stretching motion of the X-Bows can feel unfamiliar or 'gappy' at first.
However, we value the perspective of experienced users like yourself. If you have further insights on how we can refine this balance, please email us at support@x-bows.com.
Best regards, The X-Bows Team
I have used this keyboard for some…
I have used this keyboard for some years now, have a few units and I think the ergonomics, after the learning curve, is great, and my typing speed became better than a regular keyboard. I agree the support is a little absent, though.
17 de março de 2024
Opinião espontânea
Resposta da X-Bows Inc
Hi Marcos,
Thank you for being a loyal user for years! It is incredible to hear that you own multiple units and that your typing speed on X-Bows has actually surpassed your speed on regular keyboards.
However, seeing a 1-star rating from such a long-term fan is a wake-up call.
You are absolutely right: in the past, our support was absent. We have recently overhauled our entire support department to ensure that the quality of our service finally matches the quality of the keyboards you love.
We hope that as we prove this new standard to you, we might earn a rating that reflects your typing experience.
Best regards, The X-Bows Team
Keyboard Arrived With Several Cracked…
Keyboard Arrived With Several Cracked Buttons
Waited for over a month for this keyboard only for the escape and F1 keys to be cracked and broken.
I'm so disappointed I waited for this product to arrive and it shows up in such poor quality.
17 de março de 2024
Opinião espontânea
Resposta da X-Bows Inc
Hi D.H.,
I am incredibly sorry. Waiting over a month only to receive a damaged unit is heartbreaking.
Based on your description of the cracked keys, it sounds like the package may have been crushed or severely damaged during transportation. We have seen rare cases where heavy impacts during shipping deform the keyboard and shatter the keycaps.
This is 100% our responsibility to fix, not yours. You should never have to pay for a courier's mistake.
I see this review is from March 2024. If this case was never fully resolved—or if you received a replacement but were still unsatisfied—I want to fix it now.
Please email support@x-bows.com (Subject: 'Trustpilot - DH'). If the unit arrived broken, we will replace the entire keyboard, no questions asked.
Best regards, The X-Bows Team
I never got my keyboard
I never got my keyboard. I spent like $300 and even after more than a year I haven’t received anything. They won’t give me my money back when I asked
17 de março de 2024
Opinião espontânea
Resposta da X-Bows Inc
Hi Daniel,
I am truly sorry. You are absolutely right—you ordered during the most difficult period in our company's history, and we failed to deliver for you.
In 2023, we faced a severe supply chain crisis that forced us to pause production for nearly a year. This disruption paralyzed our ability to fulfill orders or process refunds as quickly as we should have. You were caught in the middle of that storm, and for that, I apologize.
The good news is that production has fully resumed, and we are back on solid ground.
I have used the 'Request Information' tool to ask for your order number. Please reply to it (or email support@x-bows.com with 'Trustpilot - Daniel') so I can ship your unit today. We want to finally fulfill the promise we made to you in 2023.
Best regards, The X-Bows Team
The keyboard itself was great while it worked
The keyboard itself was wonderful when it worked, really great to be able to customize the switches and the layout was very intuitive to switch to. The issue came when the socket on the back would intermittently loose connection. It would happen increasingly often and isn't something I can fix. The broblem started within a month and I reached out to customer service who said they would send me a new one, but it would take a couple months because they were coming out with the new models and mine wasn't available anymore. I checked in several months later and nothing. No responses to the email chain. No responses to a new request to their support email. Nothing. Over a year after I find the discord server and get a response to mt DM 2 months after mentioning it. I explain the situation with all the screen shots and they promise it will be resolved as soon as I contact support. I was again ignored entirely by support and the discord DM has also been ghosted. This is an incredibly expensive pile of junk. I tried since May 24, 2021 with my most recent ignored message being March 8, 2024.
16 de março de 2023
Opinião espontânea
Resposta da X-Bows Inc
Hi Katie,
I am reading your timeline—from May 2021 to March 2024—and I am completely appalled. You have been waiting nearly 3 years for a simple warranty replacement.
That is not just 'poor service'; that is a complete failure of our support system and our Discord team.
You were promised a new model because the old one was discontinued, and then you were left in the dark. We owe you that keyboard.
I am personally stepping in to close this ticket. I want to ship you our latest model immediately (free of charge) to replace the unit with the faulty USB port. You paid for a working keyboard, and you deserve an upgrade for the years of frustration you endured.
I have used the 'Request Information' tool to ask for your original email or order number. Please reply to it, or email support@x-bows.com (Subject: 'Trustpilot - Katie').
I will spot this email personally and ensure your replacement ships within 24 hours.
Best regards, The X-Bows Team
Je suis client depuis plusieurs années
Je suis client depuis la première version du xbow knight plus en juillet 2021. Puis un second pour le domicile et le travail six mois plus tard. Puis plus tard pour noel et un anniversaire, j’en ai acheté deux autres pour offrir à ma femme et mon frère.
Ce clavier est mon meilleur ami pour la frappe à deux mains en aveugle.
Le pavé numérique est un bon atout pour le travail pour saisir des chiffres sur un tableau comptable.
Sinon au quotidien le clavier alphanumérique seul me suffit amplement.
Au début je reprogrammais des touches et des macros. Au terme de trois années d’usage je suis beaucoup plus sage et je suis très satisfait de le laisser sans aucune fioriture de redisposition ou programation de touches.
Pour en assurer la longévité j’ai acheté un câble usb avec une prise magnétique. Cela évite de torturer la prise femelle de mes claviers. Et je n’ai aucune panne de ce côté là.
Je ne peux plus me passer de ce clavier.
31 de março de 2023
Opinião espontânea
Resposta da X-Bows Inc
Bonjour Hubert,
Un immense merci pour ces 5 étoiles et pour votre incroyable fidélité depuis 2021 ! Savoir que vous possédez quatre claviers X-Bows (et que vous les offrez à votre famille) est le plus beau compliment que nous puissions recevoir.
Nous validons totalement votre astuce concernant le câble USB magnétique. C'est une excellente idée pour protéger le port USB sur le long terme et éviter l'usure mécanique. C'est exactement le genre de conseil d'expert qui aide notre communauté.
Merci de faire partie de l'aventure X-Bows.
L'équipe X-Bows
Large footprint and uncomfortable
Advertising makes this sound a product that is helpful. Sadly, one piece means your wrist are fixed in an uncomfortable and cramped position and this makes for tiring typically. Slightly better than a regular keyboard, price makes this a purchase if you want this keyboard layout, else any keyboard would suffice. I've since found a better option that has increased my typing speed and more importantly, my comfort. And I can use the keyboard while lying back in my seat comfortably.
17 de março de 2024
Opinião espontânea
Resposta da X-Bows Inc
Hi Keith,
We are quite puzzled by this review, as it contains some contradictory statements regarding the physical dimensions of our product.
You mentioned the keyboard has a 'large footprint,' but X-Bows is engineered specifically to be the most compact ergonomic keyboard on the market. It is significantly smaller than traditional ergonomic boards (like Microsoft or Logitech) and takes up less desk space than a standard TKL keyboard.
You also mentioned your wrists felt 'cramped' because it is a single piece.
It sounds like you are looking for a 'Split Keyboard' (two separate unconnected halves) rather than a 'Unibody Ergonomic' keyboard. While split keyboards allow you to spread your arms wide, they actually have a much larger total footprint on the desk than X-Bows.
We respect that you prefer the split style, but giving a 1-star rating to a compact keyboard for being 'too large'—when it is objectively smaller than the alternatives—is misleading to other users.
Best regards, The X-Bows Team
Solid and customizable
I bought the Nature Qmk keyboard on 2022-08-16, I'm a programmer and I had forearm and wrist pain.
It took me about a month to accustomize myself to this new keyboard layout (US is not my native layout but it's better for programmers).
My previous keyboard was a Microsoft ergonomic one with keypad on the right.
It was a giant leap for me: different layout, no numpad, different keys arrangement... but I saw the pain gradually vanishing, and I really love the programmable keys via the simple qmk Web interface.
It's such a joy now using it every day at work and at home.
The only downside if you are a programmer like me is that some symbol keys are a bit far to press when needed, but that's somewhat easy to overcome if you want (just use qmk config website).
I bought this keyboard because it was the only one with a good price range to start with, other competitors costs about twice!
Note: I bought 2 keyboards before the fuss happened some time ago (just look in the r/xbows subreddit) and I had no trouble at all, the company sent a mail about a week ago stating they had a fraudolent staff member screwing thair business and it should be resolved now. I really love this keyboard and I hope they will continue to sell it in the future.
16 de março de 2024
Opinião espontânea
Resposta da X-Bows Inc
Hi Alberto,
Thank you for this incredibly detailed feedback!
Hearing that your forearm and wrist pain vanished is the single best thing we can hear. That is exactly why we build these keyboards.
You are spot on about the QMK programmability—it is the best way to solve the 'reach' issue for symbols. Many of our programmer users create a specific 'Coding Layer' that puts brackets {}, pipes |, and slashes / right under their home row fingers so they never have to reach far again.
Most importantly, thank you for acknowledging our recent transparency email.
It was difficult to share the details of those internal challenges publically, but seeing long-term customers like you stand by us makes it worth it. We are thrilled to be back on track and serving you.
Happy coding! The X-Bows Team
Terrible Customer Service
When I first got the keyboard, I had trouble getting the drivers working under vanilla Windows 10. Tried to contact support and did not receive an answer. Tried a few things (I'm a fairly sophisticated computer user) and gave up. Tried to initiate a return and never received an answer. The keyboard may be ok but I never had a chance to find out due to terrible customer service.
16 de março de 2023
Opinião espontânea
Resposta da X-Bows Inc
Hi Buzz,
I apologize. As a sophisticated user, you know better than anyone that a keyboard should just work. Getting stuck on drivers and then getting the 'silent treatment' from support is unacceptable.
We had significant gaps in our support coverage in the past which caused your ticket to be ignored. That was a failure of management, and we have recently overhauled our entire team to fix it.
We owe you the return you asked for.
Even if this order is from a while ago, I want to honor your original request.
I have used the 'Request Information' tool to ask for your order details. Please reply to that notification (or email support@x-bows.com with 'Trustpilot - Buzz') so I can process your refund immediately. We are not here to keep your money for a product you couldn't use.
Best regards, The X-Bows Team
Faulty USB-C port nightmare
Similar to other customers, support for the keyboard was nonexistent. The USB connector became faulty after a year of use. Bought a new cable and thought that was the problem. It wasn’t. I tried to reach out several times to the company for support, but there was no answer. I bought a Keychron Q8 ergonomic keyboard and have never been happier.
16 de março de 2024
Opinião espontânea
Resposta da X-Bows Inc
Hi Victor,
I am reading this and I completely agree with you: You should never have been forced to switch brands just to get a working keyboard.
A USB-C port failure after one year is rare but repairable. The real failure here was our support team ignoring your requests for help. For that, I sincerely apologize.
While the Keychron Q8 is a solid board and I am glad you have a working setup now, I hate that you are left with a broken X-Bows collecting dust.
I want to fix that unit for you, even if it just serves as a backup.
I have used the 'Request Information' tool to find your order. If you are willing to give us one last chance to do the right thing, please reply to that notification (or email support@x-bows.com). We would like to repair or replace your unit so you at least get the value you paid for.
Best regards, The X-Bows Team
There is a learning curve is worth it
There is a learning curve on these keyboards, however as someone who has owned many economic keyboards over the past 25 years, this is better than some far more expensive options.
Wrist pain and numbness from CTS greatly reduced and typing speed is not fast as ever.
I own two now
16 de março de 2023
Opinião espontânea
Resposta da X-Bows Inc
Hi Nick,
Thank you for the 5-star review! We often tell people the learning curve is an investment, but it is much more powerful coming from someone who has tried 'many ergonomic keyboards over 25 years.'
We are thrilled to hear that the X-Bows has helped reduce your wrist strain and numbness. That is exactly why we built X-Bows. Thank you for trusting us enough to pick up a second unit!
Happy typing, The X-Bows Team
Great idea, needs some improvements
The product fills a huge gap in the keyboard market. I was struggling to choose between mechanical and natural/ergonomic keyboards. And then X-Bows came in to the picture. Has a learning curve, but once you learn to type, you are not going back.
On the negative side, I read a lot of complains about support, and myself experienced switch fail after around 2 years, however, my warranty had expired, so I didn't bother. I got my own set of switches and replaced the faulty ones.
If I had to change something, this would be better quality switches. I got my son a Keychron and feeling is way better (both Brown)
1 de janeiro de 2024
Opinião espontânea
Resposta da X-Bows Inc
Hi George,
Thank you for the honest 4-star review! You nailed exactly why we exist: to bridge the gap between 'Mechanical' and 'Ergonomic' so you don't have to choose one or the other.
Regarding the switches: I am impressed that you did the repair yourself!
You mentioned your son's Keychron feels better. We actually agreed with you that our older stock switches needed an upgrade.
That is why we have switched our production line to Gateron G Pro 3.0 switches. We wanted to ensure that the stock typing experience feels smoother, more stable.
Of course, the beauty of your X-Bows is that you can always swap in your own favorites (like you did!), but we are committed to making sure the default switches are top-tier moving forward.
Best regards, The X-Bows Team
X Bows Knight with number pad
X Bows Knight with number pad. Number pad never really connected well to keyboard. It eventually died completely. Contacted support and they at first gave me options to fix/replace. I sent back my choice and they just fell off in responding. Reached out again and they sent me a link to order a new one for full price. I won’t be ordering from x-bow again. Quality isn’t there.
17 de fevereiro de 2024
Opinião espontânea
Resposta da X-Bows Inc
Hi Michael,
I apologize. Your experience in March 2024 coincided with a chaotic management transition that severely impacted our support operations. You fell through the cracks during that handover, and asking you to pay for a replacement was a complete error.
I want to send you that replacement Number Pad today, free of charge.
Please email support@x-bows.com (Subject: 'Trustpilot - Michael') so I can ship your replacement immediately. We are back under proper management and want to make this right.
Best regards, The X-Bows Team
Their keyboards are amazing
Their keyboards are amazing, my joint pain went away in just a couple of weeks and now I can't work without it. Simply amazing!
16 de março de 2023
Opinião espontânea
Resposta da X-Bows Inc
Hi Santiago,
Hearing that your joint pain vanished is exactly why we do what we do.
You also highlighted a very important point for new users: it took 'a couple of weeks.' That is the magic window where the muscle memory clicks and the ergonomic benefits really start to kick in. Thank you for sticking with it!
We are thrilled that you can't work without it now.
Best regards, The X-Bows Team
After months of struggling with wrist…
After months of struggling with wrist discomfort and the early signs of RSI due to long hours of typing, I decided to invest in an X-Bows Ergonomic Mechanical Keyboard. I was a bit skeptical at first, given the unique layout and my years of using traditional keyboards, but this keyboard has been nothing short of a revelation.
14 de março de 2024
Opinião espontânea
Resposta da X-Bows Inc
Hi Jason,
Stopping the early signs of RSI is exactly why we exist.
We know that making the switch—especially after years of building muscle memory on traditional boards—can be daunting. Your skepticism was completely natural!
Thank you for trusting us enough to take the leap. We are thrilled that the 'revelation' was worth the learning curve.
Type healthy, The X-Bows Team
X Bows nature
X Bows nature. 2 keys started to double press within a month of normal usage. Try to contact support. Almost a month of regular chasing, they are ignoring me. I've posted in the forum, tried the web chat, and email. Nada. Steer clear.
30 de janeiro de 2024
Opinião espontânea
Resposta da X-Bows Inc
Hello Jason,
Thank you for bringing this to our attention, and I strictly apologize for the silence from our team.
The double-pressing issue you described is a hardware fault that is absolutely covered under our warranty. We want to get a working keyboard to you as soon as possible.
I have used the 'Request Information' tool to find your original ticket. Please reply to that notification (or email support@x-bows.com with 'Trustpilot - Jason'). and we will prioritize your replacement immediately.
Regards, The X-Bows Team
Support does not answer (Edit: received reply later)
Ordered a set of replacement keycaps. I received a package with the keycaps a couple of weeks later, but one keycap was missing. I contacted the support and asked them to send a replacement for the missing keycap and never received an answer. Tried to contact them once more, but no answer.
Edit: Company contacted me two years after the review as written in the reply and sent me a complete set of keycaps. It seems that they are serious to improve their support and customer relations. I have therefore changed the rating to fours stars. Thanks a lot!
16 de dezembro de 2023
Opinião espontânea
Resposta da X-Bows Inc
Hi KP,
I am writing this long after your review, but I wanted to publicly apologize. Looking back at our records from early 2024, we see that we failed to respond to your ticket about the missing keycap. We have since overhauled our support team to ensure this doesn't happen again.
I want to make this right. Instead of just sending the single missing keycap, I would like to send you a brand new, full set of keycaps so you have spares for the future, free of charge.
I have used the 'Request Information' tool to find your original ticket. Please reply to that notification (or email support@x-bows.com with 'Trustpilot - KP'), and we will prioritize your shipment immediately.
Apologies again, The X-Bows Team
Misinformation, lies, no contact, no product
The company is an absolute insult to anyone willing to build a successful one.
1. Misinformation everywhere
They straight out lie to you with the information in regards to shipping times and stock on their website. The stock IS NOT THERE. They are working on a pre-order basis which I know of only because I contacted them multiple times in regards to my order. The ETA shipping on website has nothing to do with reality - shipping was supposed to start in early April, did not happen to mid of April.
2. Support is basically non existent
If you send an email to their support - which is the only way to contact them - the fastest they respond is 2 weeks. This is for a simple update on the status of the order.
3. No responsibility taken for the information provided - when provided
The ETA for the order after the factory issues was 3 weeks. After 3 weeks (mid May) nothing happens, shipping is still not there, the order is in the same status it was for the past 2 months. Another status update request result: dead silence.
Fast forward to today (chargeback process in progress). They contact me offering an upgrade as an apology for the "inconvenience" (almost 4 months to ship a single keyboard). According to them there was a 3rd party team responsible for my order instead of the X-Bows team - which now is back and will take care all orders. Well, I am not willing to test whether that is true or not, given that if you outsource something you should at least supervise it to make sure the customers are satisfied with the service they're provided with - so in my opinion it's just another scam attempt.
tl;dr: Products are not in stock (preorder approach for all); shipping ETAs are there to tease you; contact is very hard and they lie; in the end you will not receive the product.
Avoid at all cost, find other alternatives.
Edit (post reply): Your reply doesn't bring anything new to the table. What you said is already part of my review so not sure what you are trying to achieve here.
All in all it's words vs actions. I choose actions and base my review on that.
Finally I will not change my review ever no matter what you do, since that is what I experienced and others should take that into consideration if they wonder if they should buy your product.
5 de julho de 2023
Opinião espontânea
Resposta da X-Bows Inc
Hi Jan,
We accept your frustration regarding the delays in early 2023. As you noted in your review, we acknowledged the failure of our previous logistics partner and attempted to make it right by offering you a significant product upgrade as an apology.
You declined that offer and opted for a chargeback instead. We respected that decision and ensured the funds were returned to you. While we regret that we couldn't fulfill your order on time back then, a company that offers upgrades and processes refunds is not a 'scam.'
We have since fully resolved those inventory issues. We wish you the best in finding a keyboard that suits your needs.
Regards, The X-Bows Team
Do not order here; dishonest marketing, terrible customer service, and they do not honor their refund policy
I did order a keyboard from x-bows.com. The keyboard did arrive reasonably quickly. However, I decided that I am not satisfied with the keyboard, and decided to return it. I did not expect any problems, since their website says that they offer refunds for 100 days. When I contacted their customer support for the return, the problems started:
1. The buyer pays for return shipping. That would have been fine, but even though their website states several times that the company is located in the United States (clearly stated so on every product page), the support told me that they require return shipping to China, which is much more expensive.
2. However, they did not even honor their return policy. Contrary to their website, they explicitly told me that if I was unhappy with the product, that this would be my problem and that they will not accept returns. They quoted the exchange policy from their website as a justification, completely ignoring me when I pointed out that they quoted the wrong policy to me and that the refund policy would be applicable.
3. When I insisted that they should honor their return policy, the customer service contact got insulting, basically suggesting I was too stupid to properly have read the policy document.
Follow up after X-Bows response: that was not the issue, i would have paid return shipping. The customer service representative instead refused to honor the return policy completely, insulting me in the process.
2 de novembro de 2022
Opinião espontânea
Resposta da X-Bows Inc
Hi George,
We regret that you were dissatisfied with the return process in 2022. While we offer a generous 100-day trial window, we are clear that return shipping is not covered by X-Bows unless the unit is defective. We apologize if there was any miscommunication regarding the return address, but we stand by the transparency of our policies.
Best, The X-Bows Team
Hi George,
I am very concerned by your update. We have a zero-tolerance policy regarding disrespect. If a staff member insulted you, I need to know immediately so I can take disciplinary action.
Since your Trustpilot username does not match an order in our system, I cannot find this conversation to verify it.
Please, I urge you to email support@x-bows.com with your original Order ID or the email address you used in 2022. I want to read that transcript personally. If our agent was rude, I will apologize and refund you myself. If we don't hear from you, we will assume this matter is closed.
Sincerely, The Founder
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