Birmingham EPOS Opiniões 

Clear, concise and quick online help from Kristine

Terrible service been paying for a service for a year straight which I haven’t been using now that o want to cancel they’ve automatically renewed me and charging me cancellation fees! Will be taking it further. Never ever pick their customer line. Worst company ever

Still not received no updates on delivery shit really

Do not use this company!!!!

Serious failures and unethical people.

Tills didn’t arrive due to wrong address, three days later after 100s of messages and calls the tills were dumped at the address of which I had moved out of to move into a pub, no one there to receive the tills, despite cancelling.

The company refuse to take my call, call me or deal with the situation !!! Awful company , very unethical, they are now trying to charge me money despite cancelling, no one ever answers phone - terrible terrible !!! Quick to take the money but no one there to deal with issues.

Thy system are not quality, customer services not responding, overall it’s like a scam sales, I would highly recommend not to buy this XEPOS system.

MISS SOHA SOLVED MY ISSUE I WAS STRUGGLING THANKS AGAIN MISS SOHA GOD BLESS YOU.

Asked me for the menu week before was sent out so they could put it in the machine, turns up without the menu on, customer service rude via WhatsApp’, very disappointed

I took out a POS system in July 2025 and it has never worked properly. The printer prints out receipts 24 hrs after a sale, The till will not launch when i need it to, and if it does launch i can only process 1-3 sales per day max before it shuts down and wont relaunch. I cannot add any extra inventory or change pricing without getting an error message.

I have reached out to the support team numerous times but they do nothing... I finally received a call a week ago and the gentleman I spoke to told me I was refusing to answer calls as they had phoned me repeatedly (which is a downright lie) he then proceeded to tell me ow to 'double click' on the icon as I am not doing that- He treated me like i was a second class citizen. I know how to 'double click' and the issue is not me launching the till icon it is the equipment not working!! He then proceeded to shout at me telling me how obnoxious I am

This company is in breech of the contract yet will not release me from it, will not respond to emails, whatsapp or phone calls

I haven't been able to process a single sale in over a week, and considering this is my busiest time of the year it is totally unacceptable and yet they still take the money out of my bank account every month!

When i first received this equipment the tech guys who do the remote training and set it up write their own reviews on your behalf- without my consent! they wrote themselves a glowing review

Never have I dealt with such poor customer service

My previous review was taken down for being (although truthful) "potentially defamatory". All I will say is, don't trust this company at all. We had brief but appalling service as it quickly became clear that what they had said their service would deliver for us bore very little relation to what it could actually do for us, and then they tried to claim we had signed up for a contract we'd not signed up for. It has been the worst experience with a POS type company I have ever had.

Shame I can't leave a minus star review as one star is way to high!
Avoid this company with a barge Pole. They are absolutely impossible to contact and for many months, I'm still waiting for things to be rectified.
About 10 days ago till completely died. It took more than a week for a replacement till to arrive, and it's still not working. And we're trying to get hold of people and nobody replies to emails, nobody replies to whatsapps we have been without until now. For 11 days, and it's impossible to run a business like this. We've gone back to carbon paper handwritten receipts, which make things very difficult for recording. I honestly wish we had never started with this company.

A bit of a delay in replying but overall a very good service.

Great service, fast and effortless!

I normally avoid leaving negative reviews, but my experience with XEPOS/XEPAY has been extremely stressful and has affected my business directly.

I was originally promised lifetime pricing when signing up. After the first year, the company backtracked and said this was a “clerical error”. They later agreed to a corrected rate of £99 + VAT, but several of my branches have been charged far more than this — including one sudden charge of £384, taken during an active billing dispute.

I also discovered that my personal card details were still being stored and used, even after I explicitly asked for them to be deleted. This resulted in an unexpected payment being taken from my personal account, which has now been raised with the ICO as a data protection concern.

Phone calls were not returned, emails often went unanswered, and when I called recently my call was ended abruptly with no follow-up. Contracts supplied to me also contained signatures that did not match any director of my company, which I found very worrying and have raised with the appropriate authorities.

I’m now working with my bank under the Payment Services Regulations and have escalated data-related issues to the ICO. This entire situation has caused considerable stress and disruption.

I really hope the company improves its processes and communication, because no business owner should have to go through this level of difficulty to resolve basic billing and account issues.

⭐ 1 Star – Extremely Disappointing Experience

I had a deeply negative experience with this company from start to finish. I cancelled the contract within hours of signing, before any system was used, installed, or configured. Despite this, the company continued to send template emails with no names, no accountability, and no explanation, only demanding large cancellation fees.

They even collected money for a month of “services” despite the system never being used or activated. Every response I received was generic and repetitive, with no willingness to discuss the situation or acknowledge the timeline of events. This felt incredibly unprofessional and left me with serious concerns about their business practices.

The sign-up process felt rushed and pushy, and once I tried to cancel, the attitude changed completely. Communication has been poor, anonymous, and, in my opinion, very aggressive.

Based on my experience, I would strongly advise others to be extremely cautious before entering into any agreement with this company.

BUYERS BEWARE!!! THIS IS A SCAM!!
This company misleads customers with their listing on Ebay and tells customers that they are buying a product over a period of 12 months and thereafter the system including hardware and software is yours. This was communicated to me in an email when I questioned them about what was being sold. Below is the message I received from them:

envy-tech:
Hi there!
No all our EPOS solutions work completely offline they are also wifi enabled if you want to connect them to the internet

Our EPOS offer includes all the hardware, software and support please see below for the full details of what is included:

- 1 x NEW 15" All in one Touchscreen EPOS SYSTEM
- 1 x New 24V Steel Cash Draw
- 1 x New Thermal Receipt Printer
- 1 x New Hand Scanner (For Retail Only )
- Full Front & Back office Software Package
- 12 Months Warranty & Software Support
- WiFi ready
- FREE Menu Programming
- FREE Website for your business
- FREE Training
- FREE Remote Setup
- FREE Upgrades To any New Software Releases or Updates.

If you would like to order please place an order through ebay or of you have any further questions please contact using the info in the listing

We charge support for 1 year at $45 per month after 12 months which the system is yours
Many thanks
Jade.

Note they said their offer includes ALL hardware, software AND support. However to my utmost dismay and surprise, after paying for the system for 12 months and not using it, they continued to bill me and insisted that I "signed" a contract and agreed to renew their service for another year. The contract they are alluding to is a 14 page contract that only has 2 sentences in the entire contract that can be easily missed refering to a "rolling contract" When I refused to pay after the 13 months because I clearly did not agree to this, they started to threaten me with additional fees and insisting that my contract is still active because I did not cough up the additional 600 dollars they were demanding. In my case, because I thought I was buying the system outright, I was in no hurry to use it so I paid for it the entire year and did not use it once. They are aware I was not using it and made no mention of the fact that I was paying for use. This is an honest review and I wish I had read others' review before wasting my money. Steer clear of this if you want to buy a POS system outright. They are not selling it. They want to keep you paying indefinitely and when you refuse they lock up the POS system remotely making it useless.

EDIT: So per XEPOS' response to my review, I contacted their customer service through the emil they provided and they they did not respond to my email. I was ignore as I suspected. Their response to my review is a smoke screen to appear to show concern to the public. They do not care at all. All they care about is that I should continue to pay as they keep sending me messges to pay.

Very bad system keep talking money from 6 months ago and the system is not working

Talha helped me with the price changing of items. Satisfied with the service.

I have just read some of the reviews as I have been made to feel like it's my fault. I purchased Fromm Xepos over a year ago. I received 4 tills and card machines. From day 1 they wouldn't work for my business, I was assured they would work and was exactly what I was looking for. I was promised that they would integrate okay and guess what they didn't.
I asked to cancel and was told I was in the contract for a year so couldn't give notice. The equipment has been put away in my store and not used for a year and I have paid for a service I haven't been able to use. I tried calling to get help but the phone line would ring and ring and once answered yo would be cut off. I am also trying to run a small business whilst making these calls. The card terminals wouldn't work it was a nightmare so felt it best to remove them. I stayed in contact and had many what's app and email contact to prove this. So no as I thought was out of my contract and wanted cancel after a year they are now saying they have auto renewed and that I have to pay another lump sum of money to them to get out of the contract. They are rude and scammers they actually think you have time to stand and wait for a response whilst you are running your business and the customers are waiting to served whilst the tills are not working. I have never experienced anything like rthisd in my life. Im seeking advice. SCAMMERS do not go near this company.

Installation and programming team are just brilliant. Very easy to understand epos system