I AM APPALLED AT THIS COMPANY. I ORDERED AND PAID UPFRONT FOR THE EPOS SYSTEM, GOT SUSPICIOUS IMMEDIATELY AND TRIED TO CONTACT THEM TO NO AVAIL VIA THERE WHATSAPP, EMAILS AND PHONE, SENT A CANCELLAT... Ver mais
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Leia as opiniões dos outros
Today, my XePOS system had an issue connecting to the card machine, but it was sorted out very quickly. The XePOS worker, Nimra, was professional and made communication very easy. My issue is fully r... Ver mais
Also known as Xepos Advertise merchants services with free 4g terminal and a base rate .3% and .4% ( credit card/debit card)... but the contract says different.. They also advertise at cancel at... Ver mais
Nimrah who gave us all information about new all in 1 epos system and she done everything for us very smoothly . she made it very easy to purchase this systems and all back up she done it aswell which... Ver mais
Informações sobre a empresa
Informações de contacto
Centre Court, 1301 Stratford Road, B28 9HH, Birmingham, Reino Unido
- 0345 0345 930
- info@birminghamepos.co.uk
- xepos.co.uk
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 51% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Anum was very knowledgeable and helpful
Anum was very knowledgeable and helpful
Big Thank you for Nimra make my till…
Big Thank you for Nimra make my till system very professional and and effort to much for me thank you so much
Fixed the issue in good time
Fixed the issue in good time. Thank you 👍
I AM APPALLED AT THIS COMPANY
I AM APPALLED AT THIS COMPANY. I ORDERED AND PAID UPFRONT FOR THE EPOS SYSTEM, GOT SUSPICIOUS IMMEDIATELY AND TRIED TO CONTACT THEM TO NO AVAIL VIA THERE WHATSAPP, EMAILS AND PHONE, SENT A CANCELLATION EMAIL WITHIN 24 HOURS OF THE PAYMENT SENT. SINCE THEN HAVE RANG ME AND BULLIED AND THREATENED ME, THEY CONTINUE TO CHANGE THEIR OWN TERMS AND CONDITIONS TO SUIT WHAT IS HAPPENING, AND THEN A WEEK LATER AFTER SAYING DO NOT SEND ANY EQUIPMENT THEY DECIDE TO SEND IT THEY THINK THEY ARE BEING CLEVER !! MY BANK IS NOW INVOLVED - AVOID AVOID AVOID ABSOLUTE SCAMMERS, THERE ARE ONLY 2 PEOPLE WHO ANSWER THE PHONE A MAN AND WOMAN AND PRETEND THERE ARE LOTS OF DIFFERENT DEPARTMENTS. DO NOT SEND THESE ROGUES YOUR MONEY.
Brilliant job thanks
Brilliant job thanks totally good response from person dealing with the problem
AVOID : CAVEAT EMPTOR
Also known as Xepos Advertise merchants services with free 4g terminal and a base rate .3% and .4% ( credit card/debit card)... but the contract says different.. They also advertise at cancel at any time with no cancellation fee. Cancelled within one day and told there would be a cancellation fee !! If you are looking for merchant services, go direct to Worldpay or Barclaycard as they offer better rates. Caveat emptor
Ps also be aware.. they ask for information prior to offering a contract.. after the contract is completed .. they then ask for further information!!, which,if they had asked for information prior to completing the contract there is no way I would have completed the contract... not the actions of a reputable company CAVEAT EMPTOR
Excellent service from Talha
Excellent service from Talha! He fixed our till problem quickly and professionally, and was very helpful throughout. Really appreciated his patience and expertise in getting everything working again. Great job, Talha — thank you for your excellent service!
Bad system
Bad system, only money they want
It like you are using a system in 80s
Not recommended for any business
When you go to buy, they say all the good things but after but they don’t care about anything except your monthly payment
No support or no complaint solve
When I buy they say all connected with that one this one, can do discount sale, offers etc
But nothing works, if you want to bust his system, just buy a calculator
Both does the same job
Be aware of this fraud system
Automatically renew automatically price raise
Nothing will be informed you
I have the system 18 months
I never ever received a email or post from this post from this people
Not inform your Renewal
Not inform price raise Nothing
Not inform any update
Simply waste
Sheen was helpful
Sheen was helpful, fast and reliable service , I meant the service not the company . As for company need much to update to compete with
Nimra number 1.
Been a great help fixing the menu…
Good epos till for the price
Good epos till for the price, good customer support if you have any software or hardware issues.Maryam was great today
This company is absolutely shocking
This company is absolutely shocking.
I have been without my pos for almost 3 weeks. I eventually got sent a replacement that was faulty and the agent asked me “what have you done to it” any time I called for support I was palmed off constantly. I have 2 of these systems and I have now cancelled both and will be going with a new supplier. Avoid avoid avoid
Thank you for helping us set up POS…
Thank you for helping us set up POS system for our new shop. We really appreciate your support in making the installation and setup and ensuring that the system is working well.
Nimra,was patience and very helpful to…
Nimra,was patience and very helpful to resolved my issue.
Misleading company , do not recomend them
They do bait and switch, promised X rates and I got more expensive rates and they did not disclose any contract or cancellation fees saying that once the contract terminates there would not fees but they never showed me the contract before signing and then the contract shows totally different rates, all higher even monthly fees.
Misrepresentation.
- Card rates described are not accurate and instead higher rates are being applied , never got to see the contract at the point of signing it, only got to see through EVO a month later.
- I was told that I would receive a 4G device but the terminal is a 2G and very slow terminal.
- I told the sales representative Jade Kaur that I would only proceed if the rates were truthful and I keep communications with her as proof.
Currently having and ongoing dispute with them as they refuse to collect the terminal that I don't want to have and I don't use.
Customer service very late reply .no…
Customer service very late reply .no understand
Very bad customer service
Very bad customer service. Try to avoid, sorry don't try just avoid it. If you have extra enough time apart from your business to run then do the gardening. At least you'll have some vegetables but with them money, time and business you'll loose.
Good luck
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