I called in with no internet, and Amy had me back online in just minutes. She was so kind, patient, and clearly knew exactly what she was doing. Made a frustrating situation super easy!
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Leia as opiniões dos outros
Really appreciate the timely responses and help received from people in Xiber. Being offline can be frustrating, but I truly enjoyed the service provided by all the team members.
Sensitive to customer concerns, Patient in listening to customer, And Tiana stayed in touch with me thru texting until I got home from work and after I got home, to trouble- shoot and connect my wi... Ver mais
Raine made this experience quick and painless. She got me an appt for exactly when I needed it and also set me up with temporary internet until the technician appt.
Informações sobre a empresa
Escrito pela empresa
Xiber is an Indianapolis-based nationwide Internet Service Provider that specializes in multi-format hybrid transport and access network delivery utilizing fiber-optic and registered fixed wireless links and a suite of networking, support, and communications/media services. Xiber provides Gigabit-class symmetrical business circuits with single-digit latency and ultra-high availability at competitive prices and the fastest delivery schedules in over 20 states. We serve national retail chains and small and medium businesses all over the US with this same high level of service. On the residential side, Xiber serves thousands of multi-family residents in over a dozen states by providing industry-leading customer support and in-unit and property-wide Wi-Fi, networking management, and IPTV technology. MDU Developers and owners enjoy greater Net Operating Income, better Internet speeds, customized service and marketing, and the faster deployment that Xiber offers.
Informações de contacto
1429 Chase Ct , 46032, Carmel, Estados Unidos da América
- (888) 609-0681
- xperts@xiber.net
- xiber.net
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Although someone else cut the internet…
Although someone else cut the internet line, Xiber worked fast to get me up and running again. They came out on a holiday and at least gave me a temp repair so I could get internet so I could work. Customer service kept me informed!
Very responsive and helpful!
Internet issues
I have a issue with internet Tiana is a Xiber representative She helped me immidetely she is a nice kind person very good thanks to Tiana
Spotty at times but decent.
The internet service itself is spotty at times in my area, but the representatives on the help line are quick to respond through the text service and their on site engineers are doing great work to get things back up when it does go down.
Tiana was awesome
Tiana was awesome. She truly helped me and was very professional. Give my girl a raise.
The help was great
The help was great! Customer service was super nice and satisfactory, and was super quick! Recommend calling for assistance for sure.
She helped me and got everything fixed…
She helped me and got everything fixed very fast and she was very nice
Easy
Fast responses and had clear questions and answers for me to solve the issue
quick and effective solution
EVERYONE WAS SO HELPFUL AND POLITE AND…
EVERYONE WAS SO HELPFUL AND POLITE AND KEPT CHECKING WITH ME TO MAKE SURE THINGS WE OK ..AND THEY JEOT ME INFORMED E EVERY STEP OF THE WAY....THANK YOU I APPRECIATE YOU ESP IN THE LATE HOURS ITS NICE TO TALK AND TEXT TO A REAL PERSON 😄
Very kind customer service
I called initially when I moved into my apartment noticing the wifi did not work. I tried reaching out via phone and chat, but no one got back to me. I called earlier this morning and had someone pick up within 30 seconds of being on hold, she walked my through the process and to try different things and the wifi was working again, thanks for the help!
Very sweet and polite
Very sweet and polite. And my Internet was back to working order in about 10 minutes, very happy with the service. Coming from California it's a lovely change of pace
Got the WiFi working quickly after I…
Got the WiFi working quickly after I called
Dayna really helped me out and I…
Dayna really helped me out and I appreciated the care she gave me. Not once did I feel like she wasn’t do all she could.
Router Issue
Carly was able to fix the issue quickly and efficiently and was very kind!
Helped me change my password quick and…
Helped me change my password quick and easy.
Super helpful and speedy service!!
I’ve been having trouble with my Wifi…
I’ve been having trouble with my Wifi for months and finally decided to reach out to get this resolved. Tiana was able to assist me in a timely matter. She was super helpful and my wifi connection is much better now!
Tiana is so kind and patient
Tiana is so kind and patient. I feel so grateful for all her assistance.
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