I called in with no internet, and Amy had me back online in just minutes. She was so kind, patient, and clearly knew exactly what she was doing. Made a frustrating situation super easy!
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Leia as opiniões dos outros
Really appreciate the timely responses and help received from people in Xiber. Being offline can be frustrating, but I truly enjoyed the service provided by all the team members.
Sensitive to customer concerns, Patient in listening to customer, And Tiana stayed in touch with me thru texting until I got home from work and after I got home, to trouble- shoot and connect my wi... Ver mais
Raine made this experience quick and painless. She got me an appt for exactly when I needed it and also set me up with temporary internet until the technician appt.
Informações sobre a empresa
Escrito pela empresa
Xiber is an Indianapolis-based nationwide Internet Service Provider that specializes in multi-format hybrid transport and access network delivery utilizing fiber-optic and registered fixed wireless links and a suite of networking, support, and communications/media services. Xiber provides Gigabit-class symmetrical business circuits with single-digit latency and ultra-high availability at competitive prices and the fastest delivery schedules in over 20 states. We serve national retail chains and small and medium businesses all over the US with this same high level of service. On the residential side, Xiber serves thousands of multi-family residents in over a dozen states by providing industry-leading customer support and in-unit and property-wide Wi-Fi, networking management, and IPTV technology. MDU Developers and owners enjoy greater Net Operating Income, better Internet speeds, customized service and marketing, and the faster deployment that Xiber offers.
Informações de contacto
1429 Chase Ct , 46032, Carmel, Estados Unidos da América
- (888) 609-0681
- xperts@xiber.net
- xiber.net
4,8
Excelente
169 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
very kind and and easy experience
very kind and and easy experience
7 de dezembro de 2024
Opinião espontânea
Excellent technical support thanks for…
Excellent technical support thanks for your help
7 de dezembro de 2024
Opinião espontânea
Was very prompt very easy to talk to…
Was very prompt very easy to talk to his assistance was greatly appreciated
2 de dezembro de 2024
Opinião espontânea
Great customer service!
14 de novembro de 2024
Opinião espontânea
Excellent tech support
Benjamin fixed my issue quickly and communicated reasons for the delay. Thank you so much!
8 de novembro de 2024
Opinião espontânea
Great service!
Took me a little to get into contact with a person who could help but once they did they were very helpful in fixing the problem
19 de setembro de 2024
Opinião espontânea
Outstanding service
The customer service technician was very patient and helped me work through our issue by offering multiple suggestions to ensure our issue was addressed.
5 de setembro de 2024
Opinião espontânea
Didn’t have to wait long for someone to…
Didn’t have to wait long for someone to help me, and he figured out the issue very quickly. He was very helpful!
23 de agosto de 2024
Opinião espontânea
Benjamin went above and beyond the call…
Benjamin went above and beyond the call of duty to help me.
21 de agosto de 2024
Opinião espontânea
10/10 customer service experience
The customer service agent was very helpful and resolved my issue quickly!
26 de julho de 2024
Opinião espontânea
He was fast and knowledgeable
Moving in and setting my service up for the 1st time was very quick and easy.
25 de julho de 2024
Opinião espontânea
Got Everything back up and running
Got Everything back up and running
27 de junho de 2024
Opinião espontânea
I had messed up the process and they…
I had messed up the process and they was able to reset everything and get me the right wifi connection.
27 de junho de 2024
Opinião espontânea
El asiste fue muy amable y servicial…
El asiste fue muy amable y servicial conmigo
17 de junho de 2024
Opinião espontânea
Goat of customer service
Helped out a lot, called day before and didn’t get the help I was looking for but he gave me exactly the help I was looking for while also being polite. 10 outta 10 would recommend.
31 de maio de 2024
Opinião espontânea
He was patient and very thorough
He was patient and very thorough. Solved my problem quickly
6 de maio de 2024
Opinião espontânea
One Call Resolution at It's Best. The representative was very…
The representative was very professional, friendly and knowledgeable. He answered all of my questions and provided me with the information I needed for service.
Excellent Service!!!
16 de abril de 2024
Opinião espontânea
Resposta da Xiber LLC
Thank you for leaving such a great 5 star review, Michelle! If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com.
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