I called in with no internet, and Amy had me back online in just minutes. She was so kind, patient, and clearly knew exactly what she was doing. Made a frustrating situation super easy!
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Leia as opiniões dos outros
Really appreciate the timely responses and help received from people in Xiber. Being offline can be frustrating, but I truly enjoyed the service provided by all the team members.
Sensitive to customer concerns, Patient in listening to customer, And Tiana stayed in touch with me thru texting until I got home from work and after I got home, to trouble- shoot and connect my wi... Ver mais
Raine made this experience quick and painless. She got me an appt for exactly when I needed it and also set me up with temporary internet until the technician appt.
Informações sobre a empresa
Escrito pela empresa
Xiber is an Indianapolis-based nationwide Internet Service Provider that specializes in multi-format hybrid transport and access network delivery utilizing fiber-optic and registered fixed wireless links and a suite of networking, support, and communications/media services. Xiber provides Gigabit-class symmetrical business circuits with single-digit latency and ultra-high availability at competitive prices and the fastest delivery schedules in over 20 states. We serve national retail chains and small and medium businesses all over the US with this same high level of service. On the residential side, Xiber serves thousands of multi-family residents in over a dozen states by providing industry-leading customer support and in-unit and property-wide Wi-Fi, networking management, and IPTV technology. MDU Developers and owners enjoy greater Net Operating Income, better Internet speeds, customized service and marketing, and the faster deployment that Xiber offers.
Informações de contacto
1429 Chase Ct , 46032, Carmel, Estados Unidos da América
- (888) 609-0681
- xperts@xiber.net
- xiber.net
4,8
Excelente
169 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Awesome service from Benjamin!!
11 de outubro de 2023
Opinião espontânea
Got the help I needed
Got the help I needed from a knowledgeable source
5 de outubro de 2023
Opinião espontânea
Benjamin Was Great!
Benjamin was real helpful and friendly. He gave me advice on how to situate my wired connection since I wanted ethernet from the living room to the office.
1 de outubro de 2023
Opinião espontânea
Xiber customer support is top tier
Benjamin was IT support for me as well as the first person I talked to through Xiber. for me from initial start up of the service, I have never had such knowledgeable and competent support from previous internet providers. I’m excited to try the service for the first time and know I will be good hands if I run into any problems in the future.
29 de setembro de 2023
Opinião espontânea
Benjamin Was on Point
Prompt and friendly response from Benjamin. Hope I can work with them the next time I have an issue.
29 de setembro de 2023
Opinião espontânea
5-Star Support
Talked with support when I was having an issue, and they were very friendly, helpful, and great at troubleshooting!
25 de setembro de 2023
Opinião espontânea
Quick response
Quick response. Quick resolution. Kind representative.
14 de setembro de 2023
Opinião espontânea
Router Update
Benjamin was very helpful and answered all my questions. Great attitude as well.
11 de setembro de 2023
Opinião espontânea
Benjamin, top tier
Benjamin was friendly, knowledgable, and professional in assisting me with getting acclimated to the new internet services
7 de setembro de 2023
Opinião espontânea
Excellent help
Benjamin was very helpful and informative on what I needed
6 de setembro de 2023
Opinião espontânea
Excellent!
5 de setembro de 2023
Opinião espontânea
He was beyond helpful
He was beyond helpful, especially since the error was all on my end.
31 de agosto de 2023
Opinião espontânea
Ben w a s great and patient
28 de agosto de 2023
Opinião espontânea
Outstanding effort in drilling down to the NAT issue I have been having.
The issue was resolved in a timely manner with little to no effort on my end. Way to go!!
20 de agosto de 2023
Opinião espontânea
Benjamin ably answered my questions..
Benjamin ably answered my questions... I haven't moved yet so don't have the service yet. but my preliminary questions are answered
15 de agosto de 2023
Opinião espontânea
I called to inquire about my account…
I called to inquire about my account and my phone call was answered in a timely manner. The person I spoke to was very friendly and helpful and resolved the issue right away.
15 de agosto de 2023
Opinião espontânea
Resposta da Xiber LLC
Thank you for taking the time to leave a detailed review of your experience! If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com.
Friendly & Fast!
My tech, Benjamin, was extremely friendly, prompt, personable, and helpful. He got my issue resolved in about 30 minutes - and half that was because I was doing chores while I helped him with reconfiguring wires on the router.
3 de agosto de 2023
Opinião espontânea
Resposta da Xiber LLC
That is great news to hear, Anne! We love hearing stories about quick resolution. Thanks for taking the time to leave us a review. If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thank you again!
Benjamin provided great customer service!
Benjamin was cheerful, polite, and expedient on the call today for internet service assistance. I truly appreciated his assistance!
2 de agosto de 2023
Opinião espontânea
Resposta da Xiber LLC
Thanks so much for the 5 stars, Cathy! We're very glad we were able to resolve your issue. If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thank you again!
Help was quick and easy
Easy on my schedule, fixed simple and fast.
25 de julho de 2023
Opinião espontânea
Resposta da Xiber LLC
So glad to hear that things were easy for you to get resolved! Thank you for leaving the review. If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thank you again!
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