Xoxofitz Opiniões 21

i didn’t get the dress, i still don’t have it.

I ordered a dress almost a month ago and haven't received any shipping information. I have emailed both emails, instagrammed, used the shop app and used the contacts on the website, with no response. I understand this is a small company but it is not a good business practice to never communicate with customers (as you can see, many other customers are having the same difficulty) especially when all of their dresses are quite expensive. If I'm paying hundreds of dollars, I expect communication, not "technical difficulties" as some of the other reviews stated. I have my fingers crossed that my dress will actually arrive as I was looking at it for 6 months before I saved up to purchase it. I am also hoping it comes early enough so I can actually wear it to the event I'm going to. I would be very careful about buying from this company since many other people have experienced the same thing. If it's going to take them months to ship a dress, they need to say that.

The delivery takes ages - almost 2 months.

There has been no response from customer support via email.
The order was delayed in delivery I do not recommend purchasing at all.

I have no idea what’s going on with my order. I purchased quite an expensive dress through their website (oct. 11.25), roughly 369$ CAD after falling in love with the colour. According to their web page it states that orders will be dispatched between 3-5 days and to allow for some delays— fair enough. So I waited three weeks (close to a month now) with no news. I decided to reply to the confirmation email, as instructed, asking if my order has shipped. No reply. I wait a couple of days (business days) no reply. I go to their website and find another email, because apparently there are two you can email from, and I try emailing that one. NOTHING. I tried the message bot on their website too and no one replies to that. I even tried the “comment” option which states they will reply in 48hours. No reply! Also the website says the time for reply to emails 48hrs. I tried looking with the tracking number and all it says is “label created” as of November 5th. I tried emailing them one last time today but I have no hopes. Listen I don’t care if it takes a month to ship as long as someone confirms this with me. I should not have to send 5 emails.

Edit: Someone finally reached back apologizing and offering a discount for a future purchase. According to the email they were experiencing technical difficulties and the order should arrive within 3 business days. We shall see. I’ve updated the rating for now and will edit again upon receiving the dress.

Edit Nov. 14: I finally have the dress. It's very nice and it arrived in a nicely packaged/secure box. I will adjust the rating, but unfortunately for the whole email issue I can't put 5 stars.

Beautiful dress, will purchase again soon

I was impressed by the dress Xoxofit my Go to dress website, I bought something for my wife for her birthday and she over the moon. Saved my marriage lol. Thank you

fast delivery, true to size

asistance was great

Bought a dress for my Year 12 Ball, the dress in itself is gorgeous and 100% worth its price. There was a short period where I did not receive any tracking information which I was a little worried about but it resolved after a few days of waiting, once i recieved the email the dress shipped within 5 days as stated on the site. Overall an extremely pleasant experience and the little note that comes with it is so sweet.

If you are looking for a gorgeous, one-of-a-kind, vintage piece that drapes beautifully over any figure, then this store is definitely worth a shot! The delivery is fast and smooth (zero complications). The items themselves are high quality, specifically the dress that i ordered. Absolutely adored the little message that they included in my package!!

Xoxofits did a fantastic job with my order! I requested a quicker shipping time due to my wedding coming up, and they accommodated me and even sent me a handwritten note to congratulate me. The dress came in time for alterations with weeks to spare. The dress is absolutely incredible and lives up to the pictures. I would definitely order from here again.

Dress was absolutely beautiful and everything I could’ve dreamed off, thank you 🙏🏾🙏🏾

Final Update/TLDR [11 Mar]: Dress took a long time to ship and there's very limited communication with the seller, but it did arrive in the exact condition as advertised and I'm happy with it.

Update [26 Feb]: I did receive an email back that said that my shipment should arrive "by Friday or Monday at the latest", both dates came and went, no dress.

Original [22 Feb]: I ordered a dress weeks ago and I have tried everything to get in touch with the company (the 'contact' tab on their website, emails to both xoxofitz777@gmail and hello@xoxofitz, the Shop App message feature, and Instagram direct message as well as a comment on a post.) No response or acknowledgment anywhere.

I'm definitely questioning the legitimacy of the business at this point. This is my last ditch effort as it looks like someone responds to these- hopefully we can reconcile this and I will be happy to update this review if a correction can be made.

The dress arrived quickly and nicely packed.

The dress is so beautiful and fits like a glove! Would have given a five star rating if I didnt have to wait so long for the arrival, was around a month, but the costumer service girl was really sweet when I reached out about it.

The dress fit perfectly, according to the measurements provided, and was in great condition. It's delivery was perfectly timely.

I loved the motivational messages in the delivery! Unexpected but much appreciated. The dress is gorgeous and in amazing condition. It fits beautifully thank you!

Poor communication from the seller, the dress arrived much later than was told initially and so I couldn't wear it to the even I was going to. The colour was also slightly different from the pictures on the website, which makes me think the pictures are edited, so be careful if you are looking for a specific dress colour to wear.

Same as pictures, fast shipping, very nice staff.