Xpress Airport Transfer Opiniões

181

•

2,4

Táxi

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Leia as opiniões dos outros

Booked a car service to the airport for my son today to Gatwick from London, car took over 2 hours to arrive in Gatwick and then locked him and his girlfriend in the car until they paid him addition... Ver mais

Avoid this company! We booked and paid in advance for a 4am pickup from our home to the airport. At 4:10am we called to find out where the car was, to be told that the office didn’t know and they w... Ver mais

Avoid. After I disputed an unproven cleaning charge and simply asked for evidence, they threatened to abandon my wife, infant and me before reaching our destination. Completely unprofessional and unac... Ver mais

We arrived in London Heathrow, our driver was waiting for us called to confirm and tell us not to rush took care of all our baggage and off to Gateshead. He offered us stops on way or no stops our cho... Ver mais

A empresa respondeu

Informações sobre a empresa

Escrito pela empresa

We specialize and have years of experience in transferring groups to and from the Airport. Heathrow Airport ,Gatwick Airport ,Stansted Airport, Luton Airport ,London City Airport ,Southend Airport ,Seaports ,Long Transfers We provide door to door service, so let us take the stress of worrying for your luggage and getting you to the airport or anywhere in the UK on time. On arriving back in the UK, one of our vehicles will be ready waiting for you before you even clear customs. We will take your Flight Number and we keep an update of your flights arrival time so we are always ready waiting for you.

Informações de contacto

2.13 REGUS BUILDING, 79A COLLEGE ROAD, HARROW , HA1 1BD, London, Reino Unido
0208 521 6222
info@xpressairporttrasnfer.com
xpressairporttransfer.com

2,4

Mau

181 opiniões

5 estrelas

4 estrelas

3 estrelas

2 estrelas

1 estrela

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Todas as opiniões

(181)

7 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

14/05/2023

Reliable service

Booked a taxi from Heathrow airport to Walthamstow, East London.Driver was on time.We will use their service again.

12 de maio de 2023

Opinião espontânea

Resposta da Xpress Airport Transfer

14/05/2023

Dear Tehmina Azhar,

We are pleased to hear that you had a positive experience with us. Our squad will be happy to hear that their hard work has paid off! The entire team at the office is incredibly grateful for the kind review you shared at Trustpilot.
We are happy that you used our service and enjoyed your trip. We hope you stay with us again next time. Please consider sharing your review with friends.

Many Thanks and Kind Regards,

Xpress Airport Transfer

13/05/2023

Polite and service minded.

Polite and service minded.
Safe driver.

10 de maio de 2023

Opinião espontânea

Resposta da Xpress Airport Transfer

14/05/2023

Dear Mandy Christensen,

We are pleased to hear that you had a positive experience with us. Our squad will be happy to hear that their hard work has paid off! The entire team at the office is incredibly grateful for the kind review you shared at Trustpilot.
We are happy that you used our service and enjoyed your trip. We hope you stay with us again next time. Please consider sharing your review with friends.

Many Thanks and Kind Regards,

Xpress Airport Transfer

12/05/2023

We had a smooth and safe journey from…

We had a smooth and safe journey from London St Pancras to Bedford. Very reliable company and definitely will book them again for our future travel.

12 de maio de 2023

Opinião espontânea

Resposta da Xpress Airport Transfer

12/05/2023

Dear Sulaiman Abdullah,

We are pleased to hear that you had a positive experience with us. Our squad will be happy to hear that their hard work has paid off! The entire team at the office is incredibly grateful for the kind review you shared at Trustpilot.
We are happy that you used our service and enjoyed your trip. We hope you stay with us again next time. Please consider sharing your review with friends.

Many Thanks and Kind Regards,

Xpress Airport Transfer

11/05/2023

Luton to London

Luton to London
It was an excellent journey. Very professional service. Good timekeeping & very comfortable vehicle. I will definitely recommend. 👍

10 de maio de 2023

Opinião espontânea

Resposta da Xpress Airport Transfer

12/05/2023

Dear Mr Imran Gul,

We are pleased to hear that you had a positive experience with us. Our squad will be happy to hear that their hard work has paid off! The entire team at the office is incredibly grateful for the kind review you shared at Trustpilot.
We are happy that you used our service and enjoyed your trip. We hope you stay with us again next time. Please consider sharing your review with friends.

Many Thanks and Kind Regards,

Xpress Airport Transfer

11/05/2023

I booked taxi from Birmingham to Excel…

I booked taxi from Birmingham to Excel east London, driver was friendly and smartly dressed, very happy with the service

10 de maio de 2023

Opinião espontânea

Resposta da Xpress Airport Transfer

12/05/2023

Dear Mubbashir Saddique

We are pleased to hear that you had a positive experience with us. Our squad will be happy to hear that their hard work has paid off! The entire team at the office is incredibly grateful for the kind review you shared at Trustpilot.
We are happy you used our service and enjoyed your trip. We hope you stay with us again next time. Please consider sharing your review with friends.

Many Thanks and Kind Regards,

Xpress Airport Transfer

10/05/2023

Our driver was excellent!!

Our driver, Amir, was excellent. Very patient with us as I had turned my ringer off and did not get his very informative messages. He got us to the airport in record time, handled our luggage for us and just overall was spectacular. I highly recommend this company.

1 de maio de 2023

Opinião espontânea

Resposta da Xpress Airport Transfer

10/05/2023

Dear Kathy Dils

We are pleased to hear that you had a positive experience with us. Our squad will be happy to hear that their hard work has paid off! The entire team at the office is incredibly grateful for the kind review you shared at Trustpilot.
We are happy you used our service and enjoyed your trip. We hope you stay with us again next time. Please consider sharing your review with friends.

Many Thanks and Kind Regards,

Xpress Airport Transfer

6/05/2023

The driver never showed up at Heathrow…

The driver never showed up at Heathrow airport. Unfortunately, I had booked the taxi online via Onward Travel Solutions- also known as Airport Taxis) to pick us up after a long flight back home. The driver was not aware of our booking when I called. OTS merely passed the buck back to Xpress Airport Transfer who were the company fulfilling my booking(even though OTS took my money and are ultimately responsible). Finally, I spoke to the owner/ manager of Xpress and he apologised- but he had the cheek to suggest that he was booking us an Uber and keeping our money (including Meet & Greet fees) - I had already checked that Uber was almost £30 cheaper if I booked directly. So I demanded a cancellation & refund. I’m still awaiting my refund to come through. Completely hopeless and greedy behaviour to boot. They should as a minimum not have tried to charge the same fees if they were getting me an Uber for much less money. Uber came within 10 mins - I will use Uber from now on.

5 de maio de 2023

Opinião espontânea

Resposta da Xpress Airport Transfer

Actualizada a 6/05/2023

Dear Mr Khlil

First of all please accept our sincere apologies, We do apologize for the situation we have created for you, Our driver let us down, he was at Heathrow airport and given us an excuse at last minute that his car does not have enough charging, so he has to charge battery first then go to terminal.
We can understand your situation, we were almost facing the same situation.

We did offer you to provide you an alternative vehicle within 15 minutes, also we offered you an uber which was more expensive then the price we got from agency. We put every possible effort to provide you journey but you prefer to choose an uber by your self, in reference to your refund we can assure you that you can have it done within four working days, Our Manager was very apologetic on the phone and once again we are sorry that our driver let us and you down

Thank You

Xpress Airport Transfer

6/05/2023

Friendly accomodating driver

Friendly accomodating driver, transport on time immaculate very clean comfortable car, a very comfortable journey, from Bolton Greater Manchester to London, and the return journey on the next day. 4th and 5th of May 2023

5 de maio de 2023

Opinião espontânea

Resposta da Xpress Airport Transfer

6/05/2023

Dear Graham Fairhurst

We are pleased to hear that you had a positive experience with us. Our squad will be happy to hear that their hard work has paid off! The entire team at the office is incredibly grateful for the kind review you shared at Trustpilot.
We are happy you used our service and enjoyed your trip. We hope you stay with us again next time. Please consider sharing your review with friends.

Many Thanks and Kind Regards,

Xpress Airport Transfer

6/05/2023

Vehicle was not on time

Vehicle was not on time, guest waited for 01 hour and he has to take his train for tour at 1200hrs.
Vehicle reached after 0900hrs pick them up.

5 de maio de 2023

Opinião espontânea

Resposta da Xpress Airport Transfer

6/05/2023

Dear Avani,

First of all please accept our sincere apologies that we did not meet your expectations, we are unable to find your records in our system that which date we provided you service, furthermore we checked our database for last three months and we could not find a single driver who was late for one hour. Still we apologies for the inconvenience you have gone through.

Many Thanks and Kind Regards,

Xpress Airport Transfer

29/04/2023

Great

Great, communicative, and prompt driver. Will use again.

28 de abril de 2023

Opinião espontânea

Resposta da Xpress Airport Transfer

30/04/2023

Dear Mr. John D

We are pleased to hear that you had a positive experience with us. Our squad will be happy to hear that their hard work has paid off! The entire team at the office is incredibly grateful for the kind review you shared at Trustpilot.
We are happy you used our service and enjoyed your trip. We hope you stay with us again next time. Please consider sharing your review with friends.

Many Thanks and Kind Regards,

info@xpressairporttranfer.com.

27/04/2023

I had a return journey from Heathrow to…

I had a return journey from Heathrow to Luton and the journey was timely with no issues at all. Excellent services provided.

19 de abril de 2023

Opinião espontânea

Resposta da Xpress Airport Transfer

29/04/2023

Dear Mr. Captain Price

We are pleased to hear that you had a positive experience with us. Our squad will be happy to hear that their hard work has paid off! The entire team at the office is incredibly grateful for the kind review you shared at Trustpilot.
We are happy you used our service and enjoyed your trip. We hope you stay with us again next time. Please consider sharing your review with friends.

Many Thanks and Kind Regards,

info@xpressairporttranfer.com.

20/04/2023

Smooth journey

I have booked taxi form xpress Airport transfer from Birmingham to Gatwick Airport price was reasonable. Driving was on time. l will use then again.

15 de abril de 2023

Opinião espontânea

Resposta da Xpress Airport Transfer

20/04/2023

Dear Muhammad Ajmal

We are pleased to hear that you had a positive experience with us. Our squad will be happy to hear that their hard work has paid off! The entire team at the office is incredibly grateful for the kind review you shared at Trustpilot.
We are happy you used our service and enjoyed your trip. We hope you stay with us again next time. Please consider sharing your review with friends.

Many Thanks and Kind Regards,

info@xpressairporttranfer.com.

15/04/2023

3 de janeiro de 2023

Opinião espontânea

Resposta da Xpress Airport Transfer

14/04/2023

Dear Ms Angie Chengfong

We are pleased to hear that you had a positive experience with us. Our squad will be happy to hear that their hard work has paid off! The entire team at the office is incredibly grateful for the kind review you shared at Trustpilot.
We are happy you used our service and enjoyed your trip. We hope you stay with us again next time. Please consider sharing your review with friends.

Should you require further information, please do not hesitate to contact us at info@xpressairporttranfer.com.

Many Thanks and Kind Regards
Xpress Airport Transfer

6/01/2023

Reliable service

Booked on 4th Jan with a very short advance (3hours) as my flightto stansted was delayed and there was a rail strike.
They contacted me by phone to confirm the pick up and they wait for me and my family almost for 1 hour.
Very good service!

4 de janeiro de 2023

Opinião espontânea

Resposta da Xpress Airport Transfer

14/04/2023

Dear Matteo Riccieri

We are pleased to hear that you had a positive experience with us. Our squad will be happy to hear that their hard work has paid off! The entire team at the office is incredibly grateful for the kind review you shared at Trustpilot.
We are happy you used our service and enjoyed your trip. We hope you stay with us again next time. Please consider sharing your review with friends.

Should you require further information, please do not hesitate to contact us at info@xpressairporttranfer.com.

Many Thanks and Kind Regards
Xpress Airport Transfer

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