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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I’m very happy with XtraTuf products. The build quality is excellent, they’re comfortable to wear for long days, and they hold up extremely well in tough conditions. You can really tell they’re made f... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

I asked the service department a question on washing/ cleaning their casual indoors slippers. Just a simple question but, I was asked for original proof of purchase receipt number etc. I replied to g... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

My wife and I both bought a pair of the 6" ANKLE DECK BOOTS ICE and they are one of the best investments we’ve made. Chances of us getting much snow and ice in Cornwall are limited but what we do get... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great advice on purchasing with regards to style, intended purpose, size and fit. Excellent quality and the deck ankle high boots have lived up to expectations and the marketing claims thus far and I... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de botas
  2. Loja de roupas de exterior
  3. Loja de calçado

Escrito pela empresa

Over 75 years ago, a boot arrived in Alaska, as rugged and real as the people who live and work there. Like Alaska’s people, those boots did their job no matter what the conditions. Now an Alaskan icon, our XTRATUF boots are 100% waterproof, flexible, and durable – made to keep you dry, stable, and always comfortable. XTRATUF boots have become the badge of ultimate preparedness for the individuals of Alaska, and an essential part of life in the water. With styles for men and women, XTRATUF is built for those who work hard, play harder, and never let the weather get in the way.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

168 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 4 em 5 estrelas

Fast delivery and very good boot

Fast delivery and very good boot . Only slight problem I ordered a 10 but received a 11 . Hopefully be ok in the summer with thinner socks

7 de janeiro de 2023
logótipo da XTRATUF

Resposta da XTRATUF

Thank you for your comments, please see our Size Guide with helpful tips on the fit. https://muckbootcompany.co.uk/pages/size-guide-1

Classificada 5 em 5 estrelas

Very comfortable all-purpose boots

Great to be able to access these excellent North American products in the UK. These are great all-purpose boots, with more flexible uppers providing good flexibility and comfort when crouching; thick sole provides good insulation and support underfoot; I am size EU 41 and the UK size 8 XtraTuf is a good fit; the 12" length is a great compromise between too short for launching a dingy and too long for ease of getting them on and off. Only downside is that the tread picks up gravel much more than a razor-cut sole.

4 de janeiro de 2023
logótipo da XTRATUF

Resposta da XTRATUF

Thank you so much for taking the time to review us! We have passed your comments about this along to the Product Development team, so that they can be included in our ongoing product review process.

Classificada 5 em 5 estrelas

Great product

Everything in the transaction was just as it should be. The product is very nice, the website is clear, and the product arrived on time.

22 de dezembro de 2022
logótipo da XTRATUF

Resposta da XTRATUF

We are so glad to hear this, thank you

Classificada 1 em 5 estrelas

Very disappointed in the quality of…

Very disappointed in the quality of these boots. I first saw them in Alaska and figured if you wear them there then it should be a really good boot. They don't last at all. Barely a year and that's with taking great care of them. Never wearing them in saltwater, not abusing them, etc. I've sent two emails to this company and still have yet to get a response. This tells me what kind of company you are and I will not be supporting you anymore. I will take my business elsewhere. We've had LL Bean boots and Sperry boots that last well over 10 years

30 de dezembro de 2022
Opinião espontânea
logótipo da XTRATUF

Resposta da XTRATUF

We are really sorry to hear about your experience. This is certainly not the standard we aim to provide. We tried to look for your email but were unable to locate it. If you've attached any images, please note the maximum file size for any single attachment is 10MB. Please get in touch with our customer service team and we'll be happy to assist. help@xtratuf.co.uk

Classificada 5 em 5 estrelas

Great pair of boots

Great pair of boots, they fit & look good. Really happy with them….

7 de dezembro de 2022
logótipo da XTRATUF

Resposta da XTRATUF

We are delighted to hear this, we hope you enjoy your Xtratuf boots!

Classificada 5 em 5 estrelas

Brown slippers

Timely delivery. Great product. Super comfy, look fab.

23 de novembro de 2022
logótipo da XTRATUF

Resposta da XTRATUF

We are delighted to hear this!

Classificada 4 em 5 estrelas

MADE in USA vs MADE in CHINA

My previous pair of boots were made in the USA; the ones I have bought are made in China - somehow the product ain't quite the same even though the price remains as high... A bit like realising Blunstones boots are made in Asia vs Hobart.

It's not even about the quality of the product. It's about expectations, satisfaction and buying into a lifestyle brand. I need to feel like I'm going to board an Alaskan trawler hunting king crab and noble halibut; not a rust-bucket of boat catching tuna for the canning industry out in the Pacific maned by desperate, sweaty guys working on slave labour wages. ( I know what I'm talking about cos I've experienced and filmed on both these types of fishing vessels...).

If I want that kind of disappointing customer shopping experience I can go to Walmart or my local hardware store and get a pair of budget-priced boots that will last me just as long.

Really disappointing

28 de novembro de 2022
logótipo da XTRATUF

Resposta da XTRATUF

We are sorry to hear of your disappointment. As a global brand we source our products internationally. Our boots pass through multiple pairs of hands during the manufacturing process. The rubber is hand laid by precision workers and our quality ensures a healthy lifespan encouraging less waste.

Classificada 5 em 5 estrelas

Great product

I was a little disappointed by the service before receiving my purchase. However now that they have arrived, I am very happy with my order! The wheelhouse boots and Homer slippers that I ordered look amazing and are very comfortable. I am size 8 and ordered size 8 and the fit is great! I work as a commercial skipper and diver and so they will make my life a lot easier and warmer in the coming winter!

Thank you!

29 de outubro de 2022
Opinião espontânea
logótipo da XTRATUF

Resposta da XTRATUF

Sorry to hear of your disappointment. If there is any feedback we can use to improve on, please let us know via our customer service team on help@Xtratuf.co.uk

Classificada 1 em 5 estrelas

Wrong size boots.

This is the second time I've purchased a pair of boots from you and had to send the first pair back as they were the wrong size.I ordered a second pair and they are also the wrong size.Do you have a surplus of size 11you are trying to get rid of.I was desperate for boots so I am now sliding around in these.Nobody enjoys or has the time to keep sending things back so please get this sorted for future customers.Such a shame as the boots look like they would great if they fitted properly.Just a reply from your response.The size on the boot is an 11 also and also on the insole.

29 de agosto de 2022
logótipo da XTRATUF

Resposta da XTRATUF

We are really sorry to hear about your experience. This is certainly not the standard we aim to provide. We are working to get UK sizing added to the XTRATUF® packaging which is currently showing in US sizing. If you’re concerned about the size you have received, the UK size is printed inside the footwear. We will also raise this with our warehouse for a stock check.

Classificada 5 em 5 estrelas

Very pleased

Very pleased, it really was a great experience

6 de agosto de 2022
Opinião espontânea
logótipo da XTRATUF

Resposta da XTRATUF

Thank you for your review Monica!

Classificada 1 em 5 estrelas

Xtratuff boots company

So, I was a loyal customer of xtratuff boots for the past 15 years. I recently bought 2 pairs of the legacy boots and within a couple months the 1st pair fell apart. I was at work so I threw that pair away and started using my second pair. I have never had a problem in 15 years, never asked or returned any boots before. I emailed xtratuff and they said without returning the defected boots they couldn't help me. They are a good boot, but they need to work on their customer service. I will be looking at wearing a different boot and would tell anyone else who wears them to think about a different boot if they care about how they get treated after being a loyal customer to a company like xtratuff. Thank you

5 de agosto de 2022
Opinião espontânea
logótipo da XTRATUF

Resposta da XTRATUF

We are really sorry to hear about your experience. This is certainly not the standard we aim to provide. We ask for the boots so our Quality Control team can inspect them for faults. We appreciate your feedback on our customer service and have passed your comments so they can be included in our ongoing customer service training.

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