I bought women’s adjustable chore boots last year, they are great. Sadly I have experienced a minor issue with a seal. Contacted customer service who advised me to send a detailed email and phot... Ver mais
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Es hat lange gedauert bis das angeforderte Rücksendeformular kam, ich musste daran erinnern. So lange liegt der grosse Karton mit den Stiefeln in der Wohnung herum! Keine kostenfreie Rücksendung... Ver mais
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Due to a small typo in the ZIP code, the first delivery could not be completed. However, a short email with a brief explanation of what happened was all it took — Muck Boots responded immediately an... Ver mais
A empresa respondeu
Da man Muckboots ja leider nicht im Laden bekommt, ist dies die beste Möglichkeit, verschiedene Modelle anzuprobieren. Die Retoure der nicht ausgewählten Stiefel war unkompliziert.
A empresa respondeu
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Escrito pela empresa
Muck Boots® sind für ihren außergewöhnlichen Halt und Schutz bekannt. Alles begann mit einem universellen Problem - Schmutz. Nasser, matschiger, schlammiger, dreckiger Schmutz. Wir waren entschlossen, eine Lösung zu finden, mit der unsere Füße durch all das hindurch warm und trocken bleiben. Deshalb war es unser Ziel, verlässliche Schuhe zu entwerfen, die unvergleichlichen Schutz und Komfort bieten - egal unter welchen Bedingungen. Und so entstand The Original Muck Boot Company®, ein Unternehmen, das Stiefel und Schuhe anbietet, die zu 100% wasserfest und allen möglichen (schlammigen) Anforderungen gewachsen sind - egal, zu welcher Jahreszeit. In den letzten zwei Jahrzehnten hatten wir den Freiraum, unsere Gummistiefel zu innovieren, mit ihnen zu experimentieren und sie in jedem einzelnen Element zu testen - denn draußen herrschen weit mehr als nur vier Jahreszeiten. Deshalb haben wir unsere Gummistiefel so entworfen, dass sie für jede Aufgabe geeignet sind und allen Bedingungen trotzen - damit Sie bei jedem Wetter geschützt und produktiv sind und sich immer wohl fühlen.
Informações de contacto
West Business Park, Units F&G, Quedgeley, Hardwicke , GL2 4PH , Gloucester, Reino Unido
- info@muckbootcompany.de
- muckbootcompany.de
4,2
Bom
70 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
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Sturdy boots and good customer service
I bought women’s adjustable chore boots last year, they are great.
Sadly I have experienced a minor issue with a seal. Contacted customer service who advised me to send a detailed email and photos, which I did.
I received an email within 24hrs with free return label.
Very good customer service!
I have only marked 4 stars because they do not offer an exchange process so I’ve had to post for a new pair and wait for them to arrive before I’m able to return the others.
And, they have requested the birds are cleaned or they can’t accept them due to health & safety and they need to be in the original packaging. I’ve had them 6 months so cleaning is going to be a chore tbh and I didn’t keep the packaging, but I can use the packaging the new boots came in.
I am overall satisfied though and the boots are very sturdy
20 de março de 2026
Opinião espontânea
Resposta da Muck Boots DE
Hi Jaqui, thank you so much for taking the time to share your experience. I’m glad our team was able to get that return label to you quickly, we know how important it is to get back outside in dry boots! I truly appreciate your honest feedback regarding our exchange process. We’re always looking for ways to streamline our systems, and I’ll be sure to pass your comments along to our operations team.
Gute Auswahl, unkomplizierte Retoure
Da man Muckboots ja leider nicht im Laden bekommt, ist dies die beste Möglichkeit, verschiedene Modelle anzuprobieren. Die Retoure der nicht ausgewählten Stiefel war unkompliziert.
2 de fevereiro de 2026
Resposta da Muck Boots DE
Hi Silke, thank you for sharing your experience! We know that finding the perfect fit can be a bit of a challenge when shopping online, so we’ve worked hard to make our return process as seamless and straightforward as possible. Enjoy your new boots, and thank you for choosing Muck Boots.
Es hat lange gedauert bis das…
Es hat lange gedauert bis das angeforderte Rücksendeformular kam, ich musste daran erinnern. So lange liegt der grosse Karton mit den Stiefeln in der Wohnung herum!
Keine kostenfreie Rücksendung. Das ist heutzutage üblich!
Die Stiefel waren wunderschön, aber zu klein. Wenn die Rücksendung unkomplizierter und nicht kostenpflichtig gewesen wäre, hätte ich nochmal einen Versuch mit einer Nummer grösser gemacht. So nicht
5 de janeiro de 2026
Resposta da Muck Boots DE
Hi Ulrike, thank you for taking the time to leave a review. I can only apologise for the delayed response as we're experiencing a high volume of queries, so thank you for your patience. We are currently looking to improve our return services in Europe, please bear with us. I have passed this invaluable feedback on to the wider team, we really appreciate it and it helps us improve our services.
Great Service
Due to a small typo in the ZIP code, the first delivery could not be completed. However, a short email with a brief explanation of what happened was all it took — Muck Boots responded immediately and resent the order free of charge.
This kind of fast, uncomplicated, and customer-focused service is truly rare. It was exceptionally good service, and I am absolutely delighted. I would order from Muck Boots again anytime. Highly recommended!
5 de janeiro de 2026
Resposta da Muck Boots DE
Hi Volker, thank you for your review, I have passed these kind words on to our Customer Services team. As an appreciation for the time you've taken to review us, please check your inbox for a surprise from us!
Great boots
Great boots, quick delivery. We use them for outdoor activities with our dogs. For us it's perfect for cold weather.
5 de janeiro de 2026
Resposta da Muck Boots DE
Hello Susanne, we are delighted to hear this! We are thrilled that our Muck Boots are serving you well in the cold weather. As a token of our appreciation for the time you took to share your experience, we’ve sent a little surprise to your inbox.
Immer wieder der beste Gassistiefel bei…
Immer wieder der beste Gassistiefel bei Nässe und Kälte 👍
19 de dezembro de 2025
Resposta da Muck Boots DE
Hi Babs, thank you for leaving this feedback, we are thrilled to hear you are happy with your purchase and the boots serve you well for dog walking in wet & cold conditions. As a small token of our appreciation for your kind review, we've emailed you a surprise!
Resposta da Muck Boots DE
Hallo Iris, we are so glad to hear this! As an appreciation for the time you've taken to review us, please check your inbox for a surprise from us!
Die Qualität spricht bei Muck Boots für…
Die Qualität spricht bei Muck Boots für sich selbst.
Die Bestellung ist unkompliziert.
Ich hatte Rückfragen, auf die kompetent und freundlich sofort reagiert wurden.
10 de dezembro de 2025
Resposta da Muck Boots DE
Hi Heike, we love hearing feedback like this. We're glad that the ordering process was simple, our customer service was helpful, and most importantly, that you think highly of the Muck Boots quality! To show our thanks, please check your email for a special gift from our team. Thanks for being part of our community!
Habe gerade mein zweites Oasr Stiefel…
Habe gerade mein zweites Oasr Stiefel gekauft nachdem mich die ersten über 10 Jahre treu begleitet haben und jetzt einen einzigen Riss haben , aber immer noch absolut wasserdicht , warm und bequem sind.
10 de novembro de 2025
Resposta da Muck Boots DE
Hello Elke, that is absolutely incredible feedback! We are thrilled to hear that your Muck Boots have served you so well for over 10 years - that truly speaks to the quality we aim for! Thank you so much for taking the time to share your kind review. As a small token of our appreciation, we've just sent you a little surprise via email!
Amazing boots!!
Most comfortable, warm, waterproof, durable boots I’ve ever owned! Perfect for walking my dogs in yucky weather. Highly recommend!
10 de novembro de 2025
Resposta da Muck Boots DE
Hi Taylor, we are absolutely thrilled to read that you consider them the most comfortable, warm, waterproof, and durable boots you've ever owned! As a small token of our gratitude, we would love to send you a little surprise for your next purchase! Please drop a quick email to our Customer Service team at info@muckbootcompany.co.uk to claim your special code.
Mein zweites Paar Muckboots und ich…
Mein zweites Paar Muckboots und ich liebe sie sehr!!
Für mich persönlich sind sie im Fersenbereich nicht ganz so bequem von der Form her und dort läuft eine Naht entlang.
Nach einem langen Spaziergang im Regen, sind sie von innen leicht feucht (nicht nass!), sodass ich sie nachts trocknen muss. Das hatte ich bei meinem ersten Paar nicht und enttäuscht mich etwas, da ich bisher in keinem Schuh jemals dieses "Problem" hatte.
30 de outubro de 2025
Resposta da Muck Boots DE
Hi Jennifer, thank you for taking the time to leave a review. Your feedback is highly valued and has been passed along.
Unfortunately, delivery with DPD was unreliable: the parcel shop was unavailable for several days.
The mud boots were very good.
22 de outubro de 2025
Resposta da Muck Boots DE
Hi Neithart, thank you for letting us know about the issue with the courier. We apologise for the unreliable service, and we are pursuing this matter directly with DPD to ensure service improvements. We're pleased to hear you found our boots to be good!
Vielen Dank für alles
Vielen Dank für alles: toller onlineshop, leichte Bestellung, ein sehr schneller Versand und ein toller, ausgewählter Versanddienstleister. Ein Einkaufserlebnis, an das ich mich immer wieder erfreue. Vielen Dank!
29 de junho de 2025
Resposta da Muck Boots DE
Hi Rainer, thank you for your comments, much appreciated!
Ich kaufte letztes Jahr 2 Paar Muck…
Ich kaufte letztes Jahr 2 Paar Muck Originals Pull On Ankle.
Ein Paar für mich und ein Paar für eine Freundin.
Ich fand die Stiefel sehr bequem und auch optisch gut aussehend.
Leider bekam ich nach kurzer Zeit, es waren glaube ich 2 Monate, nasse Füße. Ich bemerkte, das die Naht zur Sohle aufgegangen war.
Ich reklamierte die Stiefel und bekam nach recht langer Zeit Ersatz.
Doch es dauerte nicht lange und ich bekam schon wieder nasse Füße.
Als ich mit meiner Freundin sprach, sagte sie mir, dass ihre Stiefel auch an der Naht kaputt waren.
Ich finde für das Geld, dass man für die Stiefel bezahlt, sollten sie länger halten.
Was nützen die bequemsten Stiefel, wenn man sie nur noch im Trockenen anziehen kann.
Leider wurde mir beim customer service team nicht geholfen.
Ich bin sehr enttäuscht und werde mir in Zukunft Stiefel einer anderen Firma kaufen.
20 de outubro de 2024
Opinião espontânea
Resposta da Muck Boots DE
Hi Gombert, thank you for your feedback. It's unusual that you're having issues with both boots, but we want to help. If you would ever like any further information regarding our styles, please do get in touch with our customer services team and we will be happy to offer any guidance you would like.
Paket ging verloren
Paket ging verloren. Zahlung wurde umgehend rückgängig gemacht
7 de setembro de 2025
Resposta da Muck Boots DE
Hello Astrid, thank you for taking the time to review us.
Perfect quality
Perfect quality! Perfect fitting.!Best choice for outdoor activities like hunting. Temperature calculatons are correct! No seeating!! No cold feet! I am happy like never before!!
10 de agosto de 2025
Resposta da Muck Boots DE
Hi Sebastian, we're so glad your Muck Boots are keeping you warm! Thank you for the 5 Star review!
Truly weatherproof
Truly weatherproof! Very comfortable to wear, easy to slip into and slip out of.
5 de agosto de 2025
Resposta da Muck Boots DE
Hi Herr Hayes, we are so glad to hear this, thank you so much for taking the time to review us!
Gute Qualität. Schlechter Service
Gute Qualität
Service schlecht. Sonst 5 Sterne
Leider gab es nie eine Sendungsnummer ohne ähnliches.
Bei Nachfrage per Telefon wurde man unfreundlich abgefertigt
16 de julho de 2025
Resposta da Muck Boots DE
Hi Jasmin, thank you for taking the time to leave a review. This is not what we hope for your experience to be as a customer and we are working on resolving this based off this feedback.
Fast shipment, 1a quality
The order process was seamless, shipment fast, within 3 days.
Quality of the boots is 1a.
As I ordered 2 sizes, I sent back one. Refund was done as expected.
13 de julho de 2025
Resposta da Muck Boots DE
Hi Michael, thank you for taking the time to leave a review. I am delighted that you are happy with your shopping experience with us!
Resposta da Muck Boots DE
Hi Sylvi, thank you for your comments, much appreciated!
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