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XYON Health Opiniões 9

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TrustScore: 3 em 5

3,2

Farmácia
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Informações sobre a empresa

  1. Farmácia
  2. Loja de produtos para cabelo
  3. Vendedor online de medicamentos sujeitos a receita médica

Escrito pela empresa

XYON Health provides hair loss solutions. Founded by doctors, XYON offers topical hair loss medication in it's patented SiloxysSystem™ gel which features time-release technology that slowly releases medication over time. It uses a concept called a concentration gradient to control how much and how quickly medication enters the skin. This is why a higher concentration can be used. This maximizes the amount of medication received by hair follicles while reducing excess drug flow into the bloodstream.

Informações de contacto

3,2

Aceitável

TrustScore: 3 em 5

9 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Classificada 1 em 5 estrelas

Dishonest business practices and…

Dishonest business practices and dangerous side effects

"Xyon Health sent my personalized prescription last Saturday. On Monday morning, I used it exactly according to their instructions. I experienced severe tachycardia. Once I felt better, I wrote to them to report what was happening. Their response was to tell me to stop the treatment and see a doctor if necessary, explaining that 'side effects can occur' with the medication. So far, that is understandable.

However, when I asked for instructions on how to return the product, they replied that they do not accept returns. I want to warn future consumers about this company’s poor business practices: they force you to purchase a three-month supply upfront, ensuring they collect a significant amount of money from the start.

If they truly believed in the safety and efficacy of their product, they would offer a one-month trial option to see if the consumer has an adverse reaction, as I did. Be alert, because this practice seems dishonest to me. They admit in their emails that side effects are possible, yet I am now stuck with a three-month treatment that failed on the very first day, and they refuse to refund my money citing their 'policy.' Stay away from this company."

20 de abril de 2026
Opinião espontânea
logótipo da XYON Health

Resposta da XYON Health

Hi Roberto,
We’re very sorry to hear about your experience and understand how concerning this must have been. Your safety is our top priority, and discontinuing treatment and seeking medical advice was the right step, as recommended by the XYON Experience Team.
We’d also like to clarify that we offer one-time purchase options, including a one-month supply, in addition to longer plans. This option is available during the consultation flow.
Our medical team can support with potential adjustments to your prescription. As prescription medications are compounded specifically for each patient, they cannot be returned, which is standard across telehealth providers.
If you continue to experience any side effects, please reach out to your assigned physician through your consultation portal.

Classificada 5 em 5 estrelas

Really enjoy their hair care

Been using XYON's haircare line for almost a year now, I really enjoy their shampoo, conditioner and serum. My partner uses their fin+min gel and purchased the haircare line during one of their sales for me. The scent is actually really lovely and has lasted me almost year!

1 de maio de 2025
Opinião espontânea
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Resposta da XYON Health

Thanks Dakota!

We appreciate the 5 star review and that the both of you are enjoying our products.

Classificada 5 em 5 estrelas

Great products

My hair stopped falling out after 3 months and after 6 months I had my hairline back.

1 de agosto de 2025
Opinião espontânea
logótipo da XYON Health

Resposta da XYON Health

Thanks Eamon!

We're always happy when we get great feedback about the results of using XYON to address hair loss.
Feel free to reach out if you ever need anything!

Classificada 1 em 5 estrelas

Did not meet the expectations

Did not meet the expectations

9 de abril de 2026
logótipo da XYON Health

Resposta da XYON Health

We’re sorry to hear we did not meet your expectations, Naveed. You have ordered from us several times so which order did you not like? Your most recent order on January 15 2026? April 1 2025 which was refunded? Your first consultation was in September 2024. Which one of the several orders warranted this 1 star? We're eager to assist you with your hair loss, but we're not sure what the issue is.

Classificada 2 em 5 estrelas

Disorganized and inconsistent

This place is extremely disorganized. Every other time there is a refill, there is some sort of problem. Sometimes they forget to send a renewal to the doctor. Sometimes they forget to tell you if your card has expired. Sometimes they put the wrong dose in the system.

In each of these cases, they have failed to notice the problem on their own, and it has required intervention from the patient and the prescriber to fix.

8 de abril de 2026
logótipo da XYON Health

Resposta da XYON Health

Hi Rob,

Thanks for being a loyal user since 2023, we love that the product is working for you so well!
We’re sorry to hear about your experience with the pharmacies. Refill and renewal processes should be straightforward, and it’s clear someone fell short if you’ve had to step in repeatedly to correct issues with renewals, payment details, or dosing information.

That level of inconsistency is not the experience we want for our patients and is extremely rare, and we understand how frustrating it is when you have to spend extra time resolving problems what should have been caught internally.

We take this feedback seriously and are reviewing where these breakdowns are happening so we can improve both communication and refill coordination.

Thanks again for being such a loyal customer and we're happy you have been successful in addressing your hair loss.

Classificada 3 em 5 estrelas

It’s expensive but my hair hasn’t…

It’s expensive but my hair hasn’t fallen out. Not too sure it’s growing any new or bringing back any hair.

8 de abril de 2026
logótipo da XYON Health

Resposta da XYON Health

Hi Todd,

Thank you for being a loyal XYON customer for over two years! We're thrilled to hear about the positive results you've seen on your hair care journey.

Generally speaking, most hair care solutions are designed to support existing hair and help maintain what you have, rather than reviving follicles that have already become completely dormant. Because everyone's situation is unique, results can vary from person to person—but we are incredibly glad that our approach has been such a great fit for you.

Our patented gel delivery system was engineered for precise, targeted application. While this advanced technology does make our products more of an investment compared to traditional sprays or foams, it's fantastic to hear that it's been the ideal choice for your routine.

Thanks again for choosing XYON!

Classificada 1 em 5 estrelas

Shipped a $387 product without consent

I was also shipped a $387 product without consent. This is definitely a scam and I am surprised that more people are not complaining.

4 de novembro de 2025
Opinião espontânea
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Resposta da XYON Health

While we strive to provide the best service possible we cannot assist with this because there is no record of a Justin Hamade in our database.

Classificada 2 em 5 estrelas

Shipped product without consent

Shipped product without consent, despite me cancelling the subscription ASAP. They ended up refunding the payment and let me keep the medication, but I disposed of it at a pharmacy as the cost was prohibitive to continue and there wasn't much data to suggest this was more effective than radically cheaper oral meds. Maybe if you experienced side effects from those and have a lot of money to burn, this is a good fit, but the fact that it was shipped out before I said "yes let's do it" left a bad taste in my mouth.

13 de maio de 2024
Opinião espontânea
logótipo da XYON Health

Resposta da XYON Health

Hi C M,

We're sorry to hear you were not successful in cancelling the order.
If you tell us exactly how you reached out to us we can help, but if you purchased and then cancelled afterwards, then the order may have already been placed and shipped depending on the time in between ordering and cancelling.

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