YHA Opiniões 536

TrustScore: 3.5 em 5

3,3

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Really enjoyed my stay at YHA Brecon Beacons. The location is great and the whole place had a really friendly atmosphere. The food was genuinely excellent and much better than I expected. Wayne and... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Wifi horrible, food taste like water does not fill you up, water has not been cleaned properly, food gives you food poisoning and other things, ceiling so thin you can hear people talking above you, t... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Awfull experience. Member of stuff walked in the room without knocking the door …so embarrassing. But hostel head office only believe on his based on lie statement when he excepted on the spot he mad... Ver mais

Classificada 5 em 5 estrelas

After 5 nights at YHA Cheddar in Somerset our stay was excellent. Location was superb for access to Wells Glastonbury and Bath was an hour by car. Staff went the extra mile, position of hostel beside... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Hotel

Informação fornecida por diversas fontes externas

High quality, low cost hostels, camping & glamping. Suitable for families & backpackers across 180+ locations - Book Direct with YHA for the best price!


Informações de contacto

3,3

Aceitável

TrustScore: 3.5 em 5

536 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Respondeu a 75% das suas opiniões negativas

Geralmente responde em 48 horas

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Classificada 5 em 5 estrelas

YHA Borrowdale. Excellent all round!

Pitching my tent was excellent on flat ground with plenty of space. The atmosphere of the hostel was excellent and the staff were very helpful, friendly and accommodating. Facilities (food, showers, toilet, drying room, self catering kitchen etc) were very good. Superb stay

10 de abril de 2025
Opinião espontânea
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Resposta da YHA

Dear RobL, thank you for reviewing your stay at YHA Borrowdale. We are very pleased to hear you enjoyed your stay with us and that our hostel and staff fulfilled your expectations. We hope we are able to welcome you back again soon.

Classificada 1 em 5 estrelas

Booking with YHA can be a mess and end up with Hostelworld. Refund not received

I paid a 25% returnable deposit to book one night on YHA Ambleside website and the booking somehow ended up on Hostelworld. I had to cancel the booking and expected my deposit back. I didn't receive a refund from Hostelworld and I was then also charged the remaining fee for the room that we had cancelled. I called YHA who said I would have to contact Hostelworld for the 25% and the remainder would come from YHA!! I then called Hostelworld who apologised and refunded my deposit. No refund came from YHA and I had to call again to eventually get everything back.

To cap it all!! I've just received my phone bill and was charged 45p for my call to Hostelworld which is in Ireland! All a total mess and has put me off EVER staying with YHA again.

9 de fevereiro de 2025
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Resposta da YHA

Dear Heather, thank you for reviewing your recent booking for YHA Ambleside. We are very sorry to hear this booking has not met your expectations and would like the opportunity to investigate this further for you. Please email us with more information at customerresolutions@yha.org.uk.

Classificada 3 em 5 estrelas

No reschedule possible only cancellation and rebooking

Make sure you are absolutely 100% definite on dates before booking. I booked a brief trip then the next morning found out a colleague on my team had already booked the same dates as leave, so I had to reschedule. Lost out on 20% of the booking cost because rescheduling 6 months before the trip is penalised just as much as outright cancellation with only 1 day of notice

(I discussed with their customer services. There is a grace period of 24 hours, any rescheduling after that is counted as cancellation).

3 de março de 2025
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Resposta da YHA

Dear Katie, thank you for reviewing your recent booking with YHA. We are very sorry to hear that your booking experience did not meet your expectations and would like the opportunity to investigate this further for you. Please email us with more information at customerresolutions@yha.org.uk.

Classificada 3 em 5 estrelas

Terms & conditions changed

I used the youth hostel after my mum died, while waiting to be allowed to move into the property. It went really well at first, but then, I used the promotion code on the website. I did not realise terms & conditions changed over Christmas, you can no longer change or cancel booking with 80% refund. I booked 13 weeks for 3 nights a week, lost all my money. I was speaking highly of it. But never again.

9 de janeiro de 2025
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Resposta da YHA

Dear Jennifer, thank you for reviewing your recent booking with YHA. We are sorry to hear our Terms and Conditions have not met your expectations and would like the opportunity to investigate this further for you. Please email us with more information at customerresolutions@yha.org.uk.

Classificada 5 em 5 estrelas

Very pleasant stay.

I never really write reviews. But made sure I found the time to write this. YHA Bath was an absolute delight. Our family ( 2 adult and 3 children) havent used a hostel for a while and we thoroughly enjoyed our stay. Very relaxing, staff were very accomidating and friendly and kids felt safe enough to move around the hostel on their own with confidence. Nice views and very pleasant walk into the city. Highly recommend.

6 de janeiro de 2025
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Resposta da YHA

Dear Rebecca,
Thank you for reviewing your stay at YHA Bath. We are very pleased to hear you enjoyed your stay with us and that our Hostel and staff fulfilled your expectations. We hope we are able to welcome you back again soon.

Classificada 5 em 5 estrelas

Good value for money

My husband, son and I recently stayed at the Lee Valley hostel. The location is great if you want to visit central London; they offer free parking and the local train station is just down the road. We explored the local country park which was great for walking and observing the local wildlife.

We booked a triple bedroom with en-suite facilities and were very pleased. The self catering kitchen was great for preparing our evening meal and the cooked breakfast was delicious. Great value!

4 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Another wonderful stay at a YHA hostel

Another wonderful stay at a YHA hostel, this time at Eskdale. A little jewel of a place, a haven at the end of the valley. Lovely, comfortable stay & beds & bathroom facilities, lovely staff, lovely food & drink. What more can one ask for. The staff were / are welcoming, friendly and helpful. Will definitely be returning.

30 de outubro de 2024
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Resposta da YHA

Dear Mr Faria, thank you for reviewing your stay at YHA Eskdale. We are very pleased to hear you enjoyed your stay with us and that our hostel fulfilled your expectations. We hope we are able to welcome you back again soon.

Classificada 5 em 5 estrelas

YHA LONDON LEE VALLEY IS GREAT PLACE

YHA LONDON LEE VALLEY IS GREAT PLACE. DRIVE FROM STANSTED AIRPORT 45MIN. OWERGROUND STATION (CHESHUNT) IS LESS THEN 5 MIN WALK
AND YOU CAN REACH CITY CENTRUM IN ABOUT 20MIN. PARKING IS FREE. VERY GOOD BREAKFAST.

21 de outubro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Avoid at all costs!

YHA Whitby refused to refund me after they asked me to cancel due to an error with my booking saying that they didn’t have any spaces left. It was an error that THEY clearly made. I understand they have a ‘no refund policy’ (despicable if you ask me!), but by rights I should be entitled to one under the circumstances. On the plus side, this booking with YHA was only a last resort after my last visit with what looked to me more like an asylum and am relieved to have since secured a much better accommodation.

22 de outubro de 2024
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Resposta da YHA

Dear Anthony, thank you for reviewing your recent stay at YHA Whitby. We are very sorry to hear this stay did not meet your expectations and would like the opportunity to investigate this further for you. Please email us with more information at customerresolutions@yha.org.uk.

Classificada 5 em 5 estrelas

YHA Berwick upon Tweed

YHA Berwick upon Tweed
Great stay in every respect. Easy to book, and clear communications received prior to arrival. Staff were courteous, friendly, humorous and helpful. Room (private with en suite in a converted granary) was cosy , clean and had all the basics that one needs, the bed was comfortable and warm. Continental breakfast was very good value. Would definitely stay again.

8 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Autumn holiday at YHA Cheddar - delightful

After 5 nights at YHA Cheddar in Somerset our stay was excellent. Location was superb for access to Wells Glastonbury and Bath was an hour by car. Staff went the extra mile, position of hostel beside primary school playground an added delight at play time.
Annexe adjacent to hostel had a self catering kitchen and dining area , both spotless bright and warm . Sufficient toilets and showers although a sink in our bedroom would be good.

9 de outubro de 2024
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Resposta da YHA

Dear Miss Maggie Lowry, thank you for reviewing your stay at YHA Cheddar. We are very pleased to hear you enjoyed your stay with us and that our hostel fulfilled your expectations. We hope we are able to welcome you back again soon.

Classificada 5 em 5 estrelas

YHA Borrowdale, Cumbria

YHA Borrowdale in the Lake District......fantastic, wholesome, clean, good food, excellent staff, wonderful location, child friendly.
Tucked away in the warm embrace of nature with the tumbling River Derwent weaving its way through the landscape within a two minute walk....
What more could you ask for?

28 de agosto de 2024
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Resposta da YHA

Good Morning, thank you for reviewing your stay at YHA Borrowdale. We are very pleased to hear you enjoyed your stay with us and that our customer service, location, and cleanliness fulfilled your expectations. We hope we are able to welcome you back again soon.

Classificada 5 em 5 estrelas

All good at YHA Swanage very nice…

All good at YHA Swanage very nice hostel, very clean, helpful staff

31 de agosto de 2024
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Resposta da YHA

Dear Richard, thank you for reviewing your stay at YHA Swanage. We are very pleased to hear you enjoyed your stay with us and that our hostel fulfilled your expectations. We hope we are able to welcome you back again soon.

Classificada 5 em 5 estrelas

Penzance YHA - what a great stay!

Our stay at Penzance YHA was fantastic. We camped and used the hostel facilities (showers, loos, kitchen, lounge), so our holiday was really cheap and great value. Staff were helpful and friendly, and the facilities were good too

29 de agosto de 2024
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Resposta da YHA

Dear Jennifer, thank you for reviewing your stay at YHA Penzance. We are very pleased to hear you enjoyed your stay with us and that our hostel fulfilled your expectations. We hope we are able to welcome you back again soon.

Classificada 1 em 5 estrelas

YHA may have placed vulnerable young person at risk

I made a booking for a young person, and since there was no option on the booking form to state that the booking was not for myself, I emailed the YHA to make them aware of this, and the name of the person the booking was for. 2 days after the date of the booking passed, I received an email from the YHA stating that they do not accept bookings made on someone else's behalf. I have tried to find out from the YHA whether this vulnerable young person turned up for her bookings and was turned away (and thus placed at risk), but the YHA have not been forthcoming.

13 de julho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Frustrating and deceptive advertising. So many hostels are only “group hire”…

So many hostels are only “group hire” of the whole building. So, as I search each hostel, for individual dates for a few people, so many hostels say “unavailable” on those dates and every future date I try, with no further explanation. I keep searching but the web page still say simply “unavailable on those dates”. Actually it’s COMPLETELY unavailable all year round to individuals - so why advertise it? A complete waste of my time trawling through many YHAs and various dates. Surely this is also against the original ethos of YHA, where individuals can have access to the sites. I don’t know what’s happened or changed for this to be the case. But please YHA don’t pretend availability for the individual person or small group when there is simply none.

YHA should have separate lists of those that are only available for whole residence hire. Just wasting my time trawling all through various dates at various sites that turn out to be completely unavailable unless you are spending £3000-£5000 as a “whole residence” group booking.

22 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Staycationing at YHA South Downs was a…

Staycationing at YHA South Downs was a great experience for us as we found what we were looking for: simplicity, efficiency, cleanliness, a pinch of adventure (we booked one of the tents) among the beauty of nature.
We felt good there and we left recharged and satisfied. And believe me, satisfying teenagers is not an easy task!

20 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I had a great welcome at South Downs…

I had a great welcome at South Downs YHA. The staff and the fellow hostelers were all lovely. Such a conveniently placed hostel for the South Downs Way and the nearby railway station is another bonus. 10 out of 10.

2 de agosto de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

I was looking for the last minute…

I was looking for the last minute accommodation. Checked thousands of goos reviews and booked the room for myself and two young children as there was nothing else available around the area.

Well, I am possibly the only person unhappy but I can’t understand how the place below the basic level can cost £150 per night. There is no chair, no table, no bed light. Wall scratches and dents. The bed mattresses are gym mats, the toilet smells. There is no shelf in the bathroom. I read lots of good reviews about the gorgeous veiw. We had a tiny window towards the wall. And when somebody walked outside of the room it was like inside of our room.

Yes, it is situated next to the Whitby Abbey
, amazing historical place and it was the busiest mid summer period but still it should not cost £150.

4 de agosto de 2024
Opinião espontânea
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Resposta da YHA

Dear Alla, thank you for reviewing your recent stay at YHA Whitby. We are very sorry to hear this stay did not meet your expectations and would like the opportunity to investigate this further for you. Please email us with more information at customerresolutions@yha.org.uk.

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