YHA Opiniões 536

I took out an annual membership with YHA, specifically so I could use the St Pancras Hostel, 5 minutes walk from my office.

A few months later, YHA sold St Pancras, renamed it "Kabannas" and doubled the price. Good one. 👍

I can no longer afford to stay there. YHA refuse to refund the annual membership, despite me highlighting the above, and that there was no way of me knowing that the ownership of St Pancras would change when I originally took out the membership.

"Membership is taken out for the entire network, and we cannot guarantee its use for a single hostel I am afraid and therefore no refund is applicable."

I will be recommending others against taking out an annual membership with YHA.

I am happy to remove this review if I can get my annual membership refunded.

The location & simple warm dry cosy facilities, that help you enjoy your time in the Lake's for longer.

I really enjoyed my 2 night stay at Trafford Hall near Chester. The staff were welcoming, friendly and helpful, the facilities were clean and comfortable and the outdoor space was vast and very lovely! A big field, a wood, an orchard, gardens and lots of outdoor seating. All of this made my stay very peaceful and Chester is a great city to explore nearby.

Bigs up to YHA Ennerdale. What a fantastic hostel and staff. Stayed here in June and returning next weekend. Do yourself a favour when the world gets too much...book a stay here. The hostel is miles from civilisation, quiet and peaceful and surrounded by hills. The staff were friendly and professional and provided a first class service. Thank you YHA Ennerdale!

Returning customer to Treyarnon Bay- I was there in April and booked my weeks visit now whilst I was still there. I’ve booked again for next April during this stay. I can’t comment on bedrooms as I take my own tent but the social areas and self catering kitchens are great as is the food and drinks - just a great experience and the staff really make it - first time I’ve had the pleasure of the staff entertaining us and there was some lovely singing and guitar - outstanding! Can’t wait to return.

My go to place for a bit of peace and wellbeing. Beautiful, spotless building, excellent rooms, surrounded by stunning views and the friendliest team I've come across.

Hostel staff were very helpful when I needed some help in the campsite. It's a very beautiful and peaceful location. The driveway was not as bad as I expected from reading other reviews. I have a Ford Focus and I'm a nervous driver but I managed it.

Great hostel in a great location. The hostel is comfortable clean and relaxing. The staff especially are brilliant always happy to help and approachable. Very informative and chatty. I have always had a great experience when visiting this hostel. Looking forward to going again soon.

Recently booked at Streatley but due to health issue couldn't make it. Was not allowed refund or to change dates.

On the advice of the YHA I emailed them as I was not happy with there refusal to refund me for a camping pitch and breakfasts that I was unable to attend because of my son having an accident on the way there, below is their reply.
I have to accept they are not very understanding and have held me to their terms and conditions, there has been no consideration for what would have been fair and reasonable.

YHA Customer Resolutions
13:05 (3 hours ago)
to me

Dear Mark,
Thank you for your email regarding your reservation at YHA Truleigh Hill.

This booking was made under YHA’s Promotional Booking terms and conditions, which state that no amendments or refunds can be made and offers are non-transferable. When you proceeded to make the reservation online, there is a link which states that ‘Promotional terms & conditions apply’ and it is your responsibility to read the terms and conditions. Therefore, as you agreed to the Promotional terms and conditions and received a 20% discount on your reservation, you are unfortunately not entitled to a refund.

As you may be aware, the YHA is a children’s charity and we aim to enhance the lives of young children through travel and adventure. Therefore, it is essential that we continue to be a financially sustainable organisation and most importantly achieve our charitable ambitions. We are of course very sorry that on this occasion we are unable offer you a refund for your booking. We understand that that this will be disappointing to you, but in fairness to all of our customers we do have to remain firm with our terms and conditions.

We are sorry that this is not the resolution you were hoping for, but we do hope this email clarifies the situation.

Thanks again for taking the time to contact us.

Zoe

This review is specific to YHA Truleigh Hill.
Superb value for money. Stunning location! Very helpful, enthusiastic, sociable, polite, warm, welcoming staff.
Clean rooms and communal areas. Reasonable choices of food (very good value for money there too) and they are genuinely working hard to navigate the dietary requirements minefield and cater for all needs, including some plant-based choices, gluten-free choices and decaff coffee and tea.
The South Downs Way is literally on the hostel's doorstep, with stunning views of coast, country and city as you walk to Devil's Dyke, where the paragliders frequent and you can pick up a pint or a cuppa, an ice-cream, or slushie and even a bus to the city. It's a fabulous place to stay and I'd recommend it to everyone.
I've stayed in both a dorm room and one of the superb safari tents and can't fault either types of accommodation.

Excellent location, staff and breakfast ! The contact centre were extremely helpful with my booking and membership.

YHA Castleton - fantastic - did the whole trip by train and bus, this YHA is well placed for public transport - though services on the hour so plan ahead recommended. Team were great, with useful local knowledge on walking (plus walk leaflets). Food was standard, very swift and plenty of it despite hostel being full. Liked the atmosphere in the public lounge too.

There's always a warm welcome and an interesting mix of guests of all ages, along with clean budget accommodation in some lovely places. Being able to self cater is a bonus

Unfortunately when running late for an early key pickup I had arranged with YHA Streatley, I knew I would not be available 5-10 pm during their normal check in. I feel no help or flexibility was offered and so I was charged for a room I couldn't stay in and had to find alternative accommodation for 4 people at the last minute. Not impressed.

I had a fantastic stay was only staying 1 night needed staying for 3! Marie on reception was outstanding and the hostel is absolutely stunning, rooms are clean and showers spotless, the bar is great although I drank them out of becks!!! Not sure that is a good thing. Would totally come back and recommend this hostel 💯

YHA Berwick is a fantastic setting in an old granary, right by the quay with loads of free parking. The building includes a cafe, bar and art gallery, all open to the public.
Private ensuite rooms available.
Happy, friendly, efficient staff
And Berwick is an amazing place to visit

Such great value for money, brilliant facilities for self-catering to keep costs down. A superb breakfast and other food options looked good. So much space in the camping field. Fab location (Castleton).

I feel so comfortable staying in YHA hostels - they are interesting buildings in fascinating locations, full of like minded people, who enjoy putting some adventure and outdoor activity into their lives. Not luxurious by any means, but friendly with much more than basic facilities.

great staff who all appeared genuinely interested in their roles and their work