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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I enjoy the yoga classes on the site, but I’m just so upset about their refund policy if you are a member. Ive been a member for about 3 years, and I forgot to cancel before my renewal date. Yeah... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

Also very disapointed. I've been a fan of Yoga Girl since the beginning and just subscribed to their website. Although the videos are great they "forgot" to mention that it's all old stuff. For ex? I... Ver mais

Classificada 5 em 5 estrelas

I mainly have my subscription because of the monthly live classes & I´m happy they´re back! I personally enjoy how Rachel has grown into the field of tea ceremonies, herbalism and mindfulness beside... Ver mais

Classificada 5 em 5 estrelas

I started using the Yoga Girl site during the pandemic because I was so moved by the morning meditation/flow sessions Rachel was conducting via Instagram live for about a month. Once she decided to mo... Ver mais

Informações sobre a empresa

  1. Estúdio de yoga

Informação fornecida por diversas fontes externas

Founded in 2018, the Yoga Girl® group of companies is the coming together of several different organizations, all created by our founder Rachel Brathen, Yoga Girl. Our mission is to create a new lifestyle platform to support individual healing and use our collective efforts to help change the world. We are proud of the work we do, and we cannot do this work alone. All of our team members and partner organizations believe that change is possible. We believe in working hard by carving new paths and together we bring a new kind of value to the world through the Yoga Girl® mission: healing what’s on the inside so we can aid in the massive healing needed in the outside world.


Informações de contacto

3,2

Aceitável

TrustScore: 3 em 5

318 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

I wanted to become a member with the…

I wanted to become a member with the free membership that you announced, and it was impossible. The only option that accepts your information is the 12 dollars membership.

25 de maio de 2021
Opinião espontânea
logótipo da Yoga Girl®

Resposta da Yoga Girl®

Hi Tania,

Thank you for this feedback. We're very sorry you experienced issues creating a free membership. We came across an issue with our site, but our technical team has since resolved it. If you'd like to try again, you should now be able to create a free membership without issue to connect with the community and enjoy all of the other free resources we have available on the site. Also, please know you can reach out to our team directly at info@yogagirl.com if you experience any other issues in the future.

Much love,
Team Yoga Girl®

Classificada 2 em 5 estrelas

Why is there no reminder email before subscription renewal ?

In the beginning of the pandemic there was lots of new content. Now not much. I understand the family is going through upheaval right now and I sympathize. What I do not like is there is no warning email about when it is time for your renewal. All other yoga and pilates sites I subscribe to offer this. I was going to take a little break while Rachel regrouped. Still a fan & was planning on a return. Now probably not. All the yoga and pilates sites have the same policy of auto-renewal as you but provide this fair and needed reminder. I find it not in keeping with what yogagirl brand is suppose to be about. Genuineness and full transparency is not what is happening here. And then no offer of refund if you forget your renewal date? Please review this policy and change it. Then maybe I will come back. Thanks.

24 de maio de 2021
Opinião espontânea
logótipo da Yoga Girl®

Resposta da Yoga Girl®

Hi Denise,

Thank you for taking the time to give us this feedback. While our terms and conditions that are agreed upon during the sign-up process state our auto-renewal policy, we understand your frustration and deeply apologize for any confusion. Our team is in the process of making improvements to our site, which will include the option to pause subscriptions and we hope to have those features available soon. Your input and suggestions are appreciated and will be taken into strong consideration as we continue to grow and improve. We hope you'll consider giving us another chance in the future and we thank you again for your time and support.

Much love,
Team Yoga Girl®

Classificada 5 em 5 estrelas

Have been following Yoga Girl for…

Have been following Yoga Girl for several years, I think she is genuine, keeping it real with yoga as a lifestyle. Doing something 'yogagirl' is one of the highlights of my week!

20 de maio de 2021
Opinião espontânea
logótipo da Yoga Girl®

Resposta da Yoga Girl®

Thank you Corinne!

Classificada 3 em 5 estrelas

No new content for a long time

I started watching Yogagirl during the free 30 days of yoga during the beginning of the pandemic. She was a good source of inspiration and calm. I really only enjoyed her teachings. So I subscribed for the year. I have taken advantage of watching some other teachers, but I prefer Rachel the best. However as time went on Rachel has fallen off the map with her teachings and any extras for her membership members. I’m glad to know that I need to cancel my membership or I will be automatically charged. I tried to get my free T-shirt but the admin department said I needed some “code” from when I subscribed??? I could not find what they meant. I DiD want my free shirt & would have been happy to promote Yogagirl‘s but I guess that’s not happening. I would follow Rachel again when she actually starts teaching again.
It’s been a very long time with no new content. So I’ve lost interest. I wish her and her family all the best in health!
She’s a great teacher.

8 de maio de 2021
Opinião espontânea
logótipo da Yoga Girl®

Resposta da Yoga Girl®

Hi Reba! Thank you for taking the time to give us this feedback. As for the free t-shirt, the coupon code to use would be in your original confirmation email, but if that has been misplaced, you can write to us again at info@yogagirl.com and our team can provide you a new code. We apologize for the misunderstanding there. As for new content, we hope to begin filming again soon once Rachel and her family are settled again, and we hope to film with the other guides as well when covid restrictions are lifted. We appreciate your understanding and thank you for being a part of our community. We hope to see you back in the future.

Much love,
Team Yoga Girl

Classificada 2 em 5 estrelas

I signed up with good intentions but…

I signed up with good intentions but haven’t used the app or the resources at all and then was surprised when I was charged for another year at approx $135 US. Trying to navigate to cancel my membership but it’s not easy or straightforward.

19 de abril de 2021
Opinião espontânea
logótipo da Yoga Girl®

Resposta da Yoga Girl®

Hi Adele,

Thank you for this feedback. We're very sorry you had difficulties cancelling your membership. While our terms state that memberships auto-renew unless cancelled beforehand and cancelling is found in account settings, we apologize that it wasn't more intuitive and easy to follow through with. Our intention is to make it easy to pause and cancel as easy as possible so our team is currently in the process of implementing new features to make this easier (which should be available very soon). If you have any questions or issues related to your membership or charges that were made, please know that you can always write to our support team at info@yogagirl.com at any time. Thank you for being a part of our community as we grow and improve.

Much love,
Team Yoga Girl

Classificada 2 em 5 estrelas

The platform was hard to find sessions…

The platform was hard to find sessions for a beginner. I stopped using it pretty quick. I never received a shirt either 🤷🏼‍♀️

16 de abril de 2021
Opinião espontânea
logótipo da Yoga Girl®

Resposta da Yoga Girl®

Hi Brittney,

Thank you for taking the time to give us this feedback. We're very sorry that you've had a disappointing experience and had difficulties finding our beginner-friendly classes. We have dozens of tutorials, beginner-friendly classes (with more on the way), and all-levels classes which are also beginner-friendly, and we understand the importance of making these accessible in an easy-to-use way. We are currently in the process of improving our site search functionality, filtering system, and site visibility to make these classes easier to find, and you will find major improvements in the coming weeks and months ahead if you decide to give us another chance. Regarding the t-shirt that is included as part of a yearly membership, we deeply apologize if there was an error on our end, it was not our intention. Sometimes the confirmation email that contains the coupon code gets lost, so please email our team at info@yogagirl.com right away so we can help you get that straightened out. We wish you well and hope you have a beautiful week ahead.

Much love,
Team Yoga Girl

Classificada 5 em 5 estrelas

Yoga playground

I love everything about this app and Rachel in general. All of the teachers have their own unique style and skill set. I really enjoy everyone and everything.

I love the desktop site edition, makes it feel like an app—aka easy accessibility to favorites and flows.

I pay for the premium, and have FALLEN IN LOVE with the 30 days of space challenge. It came at the perfect time. I’m in love.

Thank you thank you.

15 de abril de 2021
Opinião espontânea
logótipo da Yoga Girl®

Resposta da Yoga Girl®

Thank you Hannah!

We're so happy the challenge and site has been serving you well :)

Much love,
Team Yoga Girl

Classificada 5 em 5 estrelas

I love being able to go to my mat and…

I love being able to go to my mat and choose a video within minutes. All the practices flow and are prompted well enough that I don’t need to look at my phone or computer. I have my favorite videos ranging from a ten minute wake up flow, to a 45 minute restorative, to a half hour sweat class. The classes are versatile and everyone can participate in these videos!

14 de abril de 2021
Opinião espontânea
logótipo da Yoga Girl®

Resposta da Yoga Girl®

Thank you for your feedback Hayley! :)

Much Love,
Team Yoga Girl

Classificada 5 em 5 estrelas

I've had a very great experience with…

I've had a very great experience with this platform. The classes are great, beginners friendly (but there are advanced options too). At some point, I had to cancel my account for personal reasons and it was really easy to unsubscribe. I will come back for sure now that I have more time to practice. Highly recommended.

11 de abril de 2021
Opinião espontânea
logótipo da Yoga Girl®

Resposta da Yoga Girl®

Thank you Célia :) We appreciate you!

Much love,
Team Yoga Girl

Classificada 5 em 5 estrelas

I've only joined recently

I've only joined recently, but have loved all of the classes so far. I love that there are shorter options too, because I don't often have a lot of time to practice. There is a wide range
Of content available, including mantras. I feel like yogagirl will get me back on track both physically and mentally.

6 de abril de 2021
Opinião espontânea
logótipo da Yoga Girl®

Resposta da Yoga Girl®

Thank you for sharing this feedback with us Melodee :) We appreciate you and wish you well on your journey!

Much love,
Team Yoga Girl

Classificada 5 em 5 estrelas

If I could give more stars I would..

If I could give more stars I would...
An excellent brand & service & platform.
From the content to the platform itself, it is all amazing.
There aren't as many trustworthy brands out there nowadays, but Yoga Girl is definitely one of them.
Thank you!

30 de março de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

As a yoga teacher and regular…

As a yoga teacher and regular contributor to Yoga Journal, my experience with Yoga Girl has been beautifully transformative. The diverse offerings, experts, and learning experiences have been vital to my personal survival during these turbulent times.

27 de março de 2021
Opinião espontânea
Classificada 4 em 5 estrelas

Great website but needs new content

Great website that helped me get a consistent yoga practice, and I love Rachel. But after a year I’ve done pretty much every class and I wish they would add more. And when they do add new stuff they make premium users pay extra for it. It’s been over a year without new classes and I have to move on.

17 de março de 2021
Opinião espontânea

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