Talk about excellent customer service , probably the best in the UK , after doing a bit of research they are one of the top ten !! Their tea is the best !! Emailed them yesterday my problem was sorte... Ver mais
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Leia as opiniões dos outros
Prompt customer service. I took a box of Yorkshire Tea away on a weekend in the Yorkshire Dales with a group of friends. Unfortunately half the tea bags couldn't be used as they'd not been cut/crimp... Ver mais
Came here to read reviews to see if anyone else has experienced a strange taste from the teabags. I’ve been a Yorkshire tea drinker for many years and lately the tea taste is rather unpleasant. I use... Ver mais
A empresa respondeu
I had a query about a pack of Yorkshire tea bags that I have been buying for well over 10 years now. The reply I received was very detailed and the explanation answered the questions I had most fully... Ver mais
Informações sobre a empresa
Escrito pela empresa
At Yorkshire Tea, we do things properly. From the way we source our tea, to how it's packed, we don't cut corners. That's how you make a proper brew.
Informações de contacto
Pagoda House, Plumpton Park, Harrogate, HG2 7LD, HG1 2QU, Harrogate, Reino Unido
- 0800 328 1886
- hello@yorkshiretea.co.uk
- yorkshiretea.co.uk
4,0
Bom
519 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 83% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Yorkshire Tea
Excellent review - thank you! ☕️
I emailed about a problem and instead…
I emailed about a problem and instead of having to wait several days for a response they emailed me back the same day excellent customer service, they are sending me out a replacement thank you so much ❤️
17 de fevereiro de 2026
Opinião espontânea
Resposta da Yorkshire Tea
Pleased to hear you got looked after and happy brewing! ☕️
Problem explained and solved.
I contacted them because a large box of tea bags I opened was found to contain lots of damaged tea bags, which I had to chuck away and I transferred the ones that were useable to another box. They solved my problem with in a few hours by contacting me quickly an and replacing the tea bags. Brilliant service.
16 de fevereiro de 2026
Opinião espontânea
Resposta da Yorkshire Tea
Your kind words mean a lot, and Bronte is now all beaming smiles. Thank you and happy brewing!
Had a small problem with teabags I got…
Had a small problem with teabags I got in touch with Taylors and they replied very quickly and fixed the issue with no fuss whatsoever
16 de fevereiro de 2026
Opinião espontânea
Resposta da Yorkshire Tea
Thanks for givings us the chance to put things right.☕️
Same complaint as all the others here
Same complaint as all the others here, you are using far less tea in the bags and the recipe has changed. You cannot go against all these customers who clearly have years of tea drinking expertise. Too many standard company replies. You clearly have no intention of admitting what you are doing so we will move the complaint to the Times and Private Eye.
15 de fevereiro de 2026
Opinião espontânea
Resposta da Yorkshire Tea
Thank you for your review, Ian. We’re really sorry to hear your brews haven’t been tasting quite as they should. We can reassure you that we haven’t changed the blend, and our UK tea bags still contain 3.125g of Yorkshire Tea. If you’ve got a particular box that doesn’t seem right, our customer services team would be glad to look into it. Just drop them a note at hello@yorkshiretea.co.uk and they can arrange for our tea experts to taste test some bags and help get things sorted.
Perfume taste.
Been drinking Yorkshire Tea for years.
Random bags tasting like perfume in the last 3 boxes, including the box they sent directly as a replacement when we contacted customer service.
15 de fevereiro de 2026
Opinião espontânea
Resposta da Yorkshire Tea
Hi Hazel! We're sorry your tea bags aren't tasting quite right for you, our blend hasn’t changed but if you’d like our customer services team to look into this, please do drop them a note at hello@yorkshiretea.co.uk so they can help put this right nice and speedily!
So impressed with their customer…
So impressed with their customer service.
My issue with some faulty tea bags was resolved within less than 24 hours.
Well done 👍🏼
11 de fevereiro de 2026
Opinião espontânea
Resposta da Yorkshire Tea
Thank you for your kind words, Sandra - we’re hoping that 1 star was meant to be a 5!!💫️ Delighted to hear you had such a positive experience with our customer service team, happy brewing!☕️
Bought a box of Yorkshire Tea most of…
Bought a box of Yorkshire Tea most of them had holes in so I contacted the team they responded within an hour and the next day resolve the issue by replacing the box extremely happy customer
11 de fevereiro de 2026
Opinião espontânea
Resposta da Yorkshire Tea
Thank you for giving us a chance to put things right, Amanda - happy brewing! ☕️
Great customer service
Great customer service. Prompt reply. No making excuses. Generally Bronte was amazing.
8 de fevereiro de 2026
Opinião espontânea
Resposta da Yorkshire Tea
Second that, Bronte IS amazing (as are the whole team)! Thank you for your very kind words Paul - beaming smiles all round in the Customer Service team! ☕️ 💫️ 😁️
I had an issue with a product
I had an issue with a product which was responded to very quickly and an explanation given as to how this was likely to have occurred. It resolved my misgivings about buying this product again (one that I have used for many years).
6 de fevereiro de 2026
Opinião espontânea
Resposta da Yorkshire Tea
Thank you for the wonderful review, Alastair! We appreciate you giving us the chance to put things right.☕️
Great product and support team
Great product and support team! I've enjoyed this Tea for years, great flavour and consistency. I reported a small problem in the spirit of maintaining the quality of the product, and the response was immediate and comprehensive. I remain a happy and loyal customer and recommend this tea to anyone who enjoys a good cuppa! Proper!!
5 de fevereiro de 2026
Opinião espontânea
Resposta da Yorkshire Tea
Proper review that. Thank you for your kind words Kieran and chuffed to hear the team helped put things right for you! ☕️
Problem Resolved
I had a problem with the 600 bag of tea bags.
I contacted customer service and the lovely Bronte provided an explanation and offered a replacement. No arguing or negotiation, provided a solution.
Great service. Thank you
4 de fevereiro de 2026
Opinião espontânea
Resposta da Yorkshire Tea
Thank you for your kind review, Gail! We're delighted to hear you had such a positive experience with our customer service team!
Teabag issue
Emailed my upset regarding my teabags and response back cleared up the matter straight away. Very please with the polite and kind response.
31 de janeiro de 2026
Opinião espontânea
Resposta da Yorkshire Tea
Thank you Darren! Happy brewing!
I start boycotting this brand after…
I start boycotting this brand after they release that god awful radio ad
2 de fevereiro de 2026
Opinião espontânea
Resposta da Yorkshire Tea
Thank you for taking the time to share your thoughts, Reece. We’re sorry to hear our radio ad wasn’t to your taste. We like to do things a little differently with our ads, and this one was meant to be fun and light‑hearted, something that might stand out from the usual radio chatter and hopefully bring a smile to people’s day. While we’ve had a lot of positive feedback, we're sorry that this one missed the mark for you, and we’ll make sure your comments are passed on to our Marketing team. Thanks again for getting in touch, and we really do hope you’ll stick with us.☕️
Really great customer service and a…
Really great customer service and a wonderful product. Highly recommend going Gold!
2 de fevereiro de 2026
Opinião espontânea
Resposta da Yorkshire Tea
Both kind and wise words, Kyon! Happy brewing ☕️
I am considering changing brands after…
I am considering changing brands after years of using Yorkshire tea . I no longer think it is as good as it used to be, not strong enough, and the taste is not the same.
1 de fevereiro de 2026
Opinião espontânea
Resposta da Yorkshire Tea
Hi Linda. We’re really sorry to hear your Yorkshire Tea isn’t tasting as strong or consistent as you expect, especially after so many years of enjoying it. We haven’t changed the blend or the flavour we aim for, and our team works hard to keep every batch up to the same standard by tasting each tea before and after blending. Your feedback genuinely matters to us. If you have any boxes that don’t seem quite right, the codes on the pack help our Quality Assurance team investigate. Feel free to email our team the details to hello@yorkshiretea.co.uk so our experts can check the batch and make sure everything is as it should be.
Yorkshire Tea now tastes horrid
Came onto the Internet to see if anyone else is finding Yorkshire Tea now tastes bad. See that looks of people do! I'm disappointed as I pay around £6/7 for the big box and now feeling like it's no longer worth it. We tried a box of Miles tea last week and they were delicious!
30 de janeiro de 2026
Opinião espontânea
Resposta da Yorkshire Tea
Thank you for your review, Ayesha. We're so sorry to hear your Yorkshire Tea brews haven't tasted quite right recently and our customer services team are on hand to help by looking into this for you. If there's ever a particular box you're concerned about, we'd like to know about it so please do drop our team a note at hello@yorkshiretea.co.uk so they can have some tea bags taste tested for you by our experts.
We had a fault with some tea bags and…
We had a fault with some tea bags and advised the company of the problem. There was an immediate reply and the goods are being replaced. Top class service!!
29 de janeiro de 2026
Opinião espontânea
Resposta da Yorkshire Tea
Top class review! 💫️ Thank you Tom! ☕️
The best tea and best customer service…
The best tea and best customer service in the world.
29 de janeiro de 2026
Opinião espontânea
Resposta da Yorkshire Tea
Printed out and pinned proudly to the Yorkshire Tea notice board. Thank you! ☕️
Fantastic customer service
Fantastic customer service. I reached out, a bit tongue in cheek, with a query about their tea bags - got an immediate and very informative and friendly reply. Couldn't ask for more - their tea is great too, been drinking it for years !
26 de janeiro de 2026
Opinião espontânea
Resposta da Yorkshire Tea
Thank you for your glowing review Steve!
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