The new blend stinks, the packaging all bags in one box, previously 6 individual foil wrapped packets, keeping tea fresh. Go back to old recipe or better still give your customers the choice,of both.... Ver mais
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Would have given 5 but took longer than expected to reply. When you did get in touch Bethany was excellent.
My first contact with customer service was immediately dealt with. Once I submitted the correct required information, within a few days the replacement had been approved for delivery. This would have... Ver mais
A empresa respondeu
I didn't expect a packet of teabags,that was a surprise and a thank you . I only brought this to your attention with the other teabags because they kept breaking up in the cups .
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
It's arguably Britain's best cuppa. Established in the UK in 1903, it always delivers that great British tea moment.
Informações de contacto
Unit 3-4 Severnside Trading Estate, Textilose Road, M17 1WA, Manchester, Reino Unido
- 0800 633 5650
- support@typhoo.co.uk
- typhoo.co.uk
4,0
Bom
175 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 95% das suas opiniões negativas
Geralmente responde dentro de uma semana
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When parting the tea bags the…
When parting the tea bags the perferatons do not work therefore it tears the tea bags open
15 de agosto de 2026
Would have given 5 but took longer than…
Would have given 5 but took longer than expected to reply. When you did get in touch Bethany was excellent.
15 de agosto de 2026
Had a couple of boxes of bags where the…
Had a couple of boxes of bags where the teabags were not sealed…what a mess. a they did replace them but it was a pain.
22 de abril de 2026
They understood my problem and acted…
They understood my problem and acted straight away, very good service
5 de agosto de 2026
Resposta da Typhoo
Thank you for your review
We’re really pleased our team could understand the issue and resolve it quickly for you. Providing great service is so important to us, and we truly appreciate your feedback. ☕️
Kind Regards,
Bethany
The Typhoo Team
Great customer service
1 de agosto de 2026
Resposta da Typhoo
Thank you so much for your lovely feedback!
We’re delighted you had a great experience with our customer service.
We really appreciate your support! ☕️
Kind Regards,
Bethany
The Typhoo Team
The new blend stinks
The new blend stinks, the packaging all bags in one box, previously 6 individual foil wrapped packets, keeping tea fresh. Go back to old recipe or better still give your customers the choice,of both. Your loosing customers by fixing something that was not broken. You are up against big players in the tea market, people are very much addicted to a certain flavour , blend and we don't like change.
21 de agosto de 2026
Opinião espontânea
Resposta da Typhoo
Thank you for taking the time to share your feedback.
We’re genuinely sorry to hear how disappointed you are with the new blend and packaging.
We made these changes as part of our efforts to reduce packaging and our environmental impact, but we completely understand that for our customers, the taste and freshness of their favourite cup of tea are incredibly important. We appreciate that even a small change can make a big difference when you’ve been enjoying the same blend for years.
We’ve shared your comments with our team, including your suggestion of offering a choice between the old and new formats.
Thank you again for your feedback
Kind Regards,
Bethany
The Typhoo Team
Resposta da Typhoo
We're delighted your order arrived on time and safely packaged. We hope you’re enjoying your Typhoo tea! ☕️
Kind Regards,
Bethany
The Typhoo Team
Quick delivery
30 de julho de 2026
Resposta da Typhoo
We’re delighted your Typhoo tea arrived quickly. Enjoy your cuppa! ☕️
Kind Regards,
Bethany
The Typhoo Team
A surprise package from Typhoo
I didn't expect a packet of teabags,that was a surprise and a thank you . I only brought this to your attention with the other teabags because they kept breaking up in the cups .
29 de julho de 2026
Resposta da Typhoo
Thank you for great feedback!
We will ensure our quality teams review the batch
Kind Regards,
Bethany
The Typhoo Team
Great tea very speedy delivery saves…
Great tea very speedy delivery saves messing around with tea bags. Love it
5 de agosto de 2026
Resposta da Typhoo
Thank you for your great review!
We’re delighted you’re enjoying your Typhoo tea and that our speedy delivery makes keeping your cup topped up nice and easy.
Happy sipping! ☕️
Kind Regards,
Bethany
The Typhoo Team
Very good tea
23 de julho de 2026
Resposta da Typhoo
Thank you for the lovely feedback!
There’s nothing better than a good cuppa! ☕
Kind Regards,
Bethany
The Typhoo Team
Typhoon for. All!!
Sir, just to be able to acquire this in my postcode is a bonus, thank you.
Prompt response & delivery,
A very good service all round!!
29 de julho de 2026
Resposta da Typhoo
Thank you so much for your lovely review!
We’re really pleased to hear you’re able to get your favourite Typhoo tea in your postcode and that you were happy with our service and speedy delivery.
Thanks for your support and enjoy your cuppa!☕
Kind Regards,
Bethany
The Typhoo Team
How annoying
How annoying. Just purchased a box of 240 typhoo tea bags, and what a disappointment. I don’t have a complaint against the quality of the tea BUT the perforation between the tea bags is not up to the job. When separating the duo bags on virtually ever occasion one of the bags ruptures and tea leaves are spilt over the kitchen work surface. So I am getting one tea bag use from 2 teabags. I certainly will not be buying Typhoo tea in the future.
Update, having been in touch with typhoo as requested issue resolved. Thank you
10 de agosto de 2026
Opinião espontânea
Resposta da Typhoo
Thank you for your feedback,
We’re really sorry to hear about your experience. While we’re pleased you enjoy the quality of our tea, we completely understand how frustrating it must be when the bags don’t separate as they should. This isn’t the experience we want for our customers, and we’d like the opportunity to put this right.
Please contact our Customer Service team with your details so we can look into this for you.
support@Typhoo.co.uk
Thank you for bringing it to our attention.
Kind Regards,
Bethany
The Typhoo Team
Instant response
Instant response. Listened to what I saId and reacted quickly and positively. Made me feel valued as a customer.
17 de julho de 2026
Resposta da Typhoo
Thank you for your kind feedback.
We’re delighted to hear that our team responded promptly and made you feel valued as a customer. Your satisfaction is very important to us, and we truly appreciate your support of Typhoo. ☕
Kind Regards,
Bethany
The Typhoo Team
Perforation issue
My first contact with customer service was immediately dealt with. Once I submitted the correct required information, within a few days the replacement had been approved for delivery. This would have been a fantastic opportunity to send a few of free teaser products to test other varieties of Typhoo range. This didn’t happen which I was surprised, I would also like to thank all the staff involved in making the product and the replacement team 👍👍👍
14 de julho de 2026
Resposta da Typhoo
Thank you for your kind review and for your valuable feedback.
We are pleased to hear that our Customer Service team was able to assist you promptly. We appreciate your suggestion regarding samples of other varieties and will share this with the relevant team.
Thank you for your continued support of Typhoo.☕
Kind Regards,
Bethany
The Typhoo Team
Absolutely love Typhoo Tea
Absolutely love Typhoo Tea - just wish they still did the loose leaf tea as it was far superior to any other.
16 de julho de 2026
Resposta da Typhoo
Thank you for choosing Typhoo, and we hope you enjoy your tea!☕
We will ensure your comments are passed onto our product development teams regarding the loose tea.
Kind Regards,
Bethany
The Typhoo Team
Resposta da Typhoo
Thank you for the great feedback, we will ensure your great feedback is passed to our customer service team !
Enjoy your next cup of Typhoo Tea ☕
Kind Regards,
Bethany
The Typhoo Team
ordering QT from typhoo direct
although pricey QT was easy to order and was d/d in a few days as promised within a time slot
14 de julho de 2026
Resposta da Typhoo
Thank you for the great feedback !
Enjoy your cup of Typhoo Quick tea ☕
Kind Regards,
Bethany
The Typhoo Team
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