Found ‘Your Dog’s Club’ whilst searching online for my regular dog food. Great all round experience, really competitive prices plus my first use discount, easy ordering and swift delivery even though... Ver mais
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Leia as opiniões dos outros
I absolutely love kong toys, but have found they mainly stock them for larger breeds in the petshop. Whenever I seen the selection online for the smaller breeds I was delighted as I love to spoil my f... Ver mais
A empresa respondeu
Purchase and goods despatched cannot be faulted however severely let down by Evri. Original delivery (Fri pm) postponed no reason given tracking updated showing delivered? After several messages to Cu... Ver mais
A empresa respondeu
A strap on my dog’s halter bought from the company a few months ago has come unstitched. I sent it back as requested and and have immediately received another one from this excellent company.My wife,... Ver mais
Informações sobre a empresa
Sobre Your Dog's Club
Escrito pela empresa
| Best Dog Food | Tasty Dog Treats |
| Quality Dog Toys | Dog Accessories |
Welcome to the destination for all things DOG! Where responsible dog owners can find the highest-rated nutritional dog food & treats plus top-quality dog toys & dog accessories to give their four-legged friends a happy & healthy GREAT life. With helpful info in our Dog Blog to advice from our team of qualified dog experts, we have everything you need to make life with your dog, GREAT!
Informações de contacto
Broomlea, Racecourse Lane, CW6 9EF, Cotebrook, Reino Unido
- woof@yourdogsclub.co.uk
- yourdogsclub.co.uk
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Won’t turn their engine off
Won’t turn their engine off. Polluting the street. No excuse.
People live here!
The dog club are brilliant at…
The dog club are brilliant at communication and 100% reliable.
Really strong reliable dog poop bags. The lavender scent is a bonus which help keep smells at bay.
My order came very quickly and was…
My order came very quickly and was correct.
I'm happy with the quality of the items, the price and the speed of delivery.
The online shop is easy to use and has…
The online shop is easy to use and has a good selection of products. Good products.
Delivery was an issue but that was resolved very promptly and I've no complaints about the customer service.
Fast and efficient service with a user…
Fast and efficient service with a user friendly website.
I ordered some treats and presents for my dog’s birthday and the choice was fantastic with most items reduced a bit then I got an extra 15% off for my 1st order!
Another good purchase from your dog's…
Another good purchase from your dog's club and a great price for my dog's favourite treat!
Happy dog.
No order details….
Placed an order of the 19th May during their closing down sale, still waiting to hear a response or delivery details. Understand they’ve gone into administration but they’ve written clearly on the site you’d hear something by 14/06/23 (Today). Spent £65 and don’t have anything to show for it. Tried emailing and calling with no joy of a reply.
Trisha
Trisha, do you work for this shower? They took my money, no goods delivered. Thieving shower of barstools!
as of yet no refund - had a call 12th July to say it will be in my bank by 19th July
12/07/2023 - had a phone call from JR who said refund would be back in my bank account by 19th July - its now 21st July and no refund has appeared ???11/07/23 - no sign of refund ? finally received an email from JR to say my refund was being processed on 30th June - no refund as of yet ? No replies to emails or phone call ? - Anyone else having trouble ? 27/06/23 - Still waiting for a refund of £55.22 - seems that they send you a genuine email to say they are processing / refunding customers and then nothing? why can't you reply to innocent customers who just wanted to buy something from your company for their puppy? 13/06 - email to say ORDER #WAG40378 £55.22 is on its way - but no tracking number. separate ORDER #WAG40383 £15.47 received - thank you
Sad to see a great company close
Bought regularly from this company, so was sad to hear of their decision to close. Placed 2 orders during their “sale “ and I was kept up to date with deliveries. Considering the staff were going through a worrying stressful time they made sure that customers were not let down, even though I as well as others waited almost 3 weeks for orders to arrive. I am grateful that in this situation the company still ensured customer satisfaction
Order incomplete
Ordered from the closing down sale in May- 2 lots of treats and a new harness.
Order arrived yesterday but only contained the treats! No harness even though the order invoice inside the box listed the harness, same as the shipment email.
Have emailed asking if the item will be coming at a later date or if not, could I get a refund but no reply yet, and unable to call or contact in any other way due to their website being basically closed!
Dog treats, chews and accessories
Order completed with nice note explaining substitution. Well packaged and delivered as expected. Good quality products.
I still have not received my order (15…
I still have not received my order (15 May), I really can't comment.
Liked how helpful customer service was
Liked how helpful customer service was
Product wasn’t very durable.lasted than 5 minutes 🥲
Disgraceful
Placed my orders over 10 days ago - not received and unable to contact .. saw the message on their website but do not trust that the orders will be fulfilled. I am contacting my bank to dispute the payment.
Ordered on 16th May and still nor…
Ordered on 16th May and still nor received as on 23rd May,emailed and tried to call but no response.Have just checked website and it is closed with message saying they have shut down business but that all orders placed before 22nd May will takec10 to 14 days due to limited resources.i now question if I will get my order and how I will be able to get refund
I am so very sorry that you have had to…
I am so very sorry that you have had to close/I wish you all Good Luck
Thank you for your hard work
You ask for a review but as yet no…
You ask for a review but as yet no order received. Not good service
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