Y'OUR Personalized Skincare Opiniões 733

TrustScore: 5 em 5

4,8

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I’m really liking my Y’OUR skincare. My skin has greatly improved. My pores have gotten smaller and my texture feels smoother making my make up look less cakey. I initially was concerned when I notice... Ver mais

Classificada 5 em 5 estrelas

I emailed Y'OUR about receiving different cleansers, two of which dried my skin out, and also about having two different accounts. I was expecting there to be a lot of back and forth, but they handled... Ver mais

Classificada 5 em 5 estrelas

I absolutely loved the products that I received. I received the setting spray and the tinted moisturizer. These products were very gentle in my skin and I enjoy that it didn't have a heavy after resul... Ver mais

Classificada 5 em 5 estrelas

I really enjoyed the customer support—they were friendly, helpful, and made the experience great. I received the tint and the setting spray, and I’m very happy with both products. The tint matches my... Ver mais

Informações sobre a empresa

Escrito pela empresa

We created a unique algorithm - Skin AI ® - that’s driven by powerful AI and human insights to fully assess your skin’s needs, then create a personalized regimen that changes with you. Because we believe every person should be able to have the confidence and “I can do anything” feeling that comes with having great skin.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

733 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 42% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(733)

185 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Incredible Team and Product

Whenever I've needed to change or update my skincare routine, Y'OUR Skincare team has always helped and they care more about the person than they do about the business. Everyone that has helped me has been so helpful and kind. This is also the only skin care that has ever helped my sensitive, problematic, acne prone skin.

18 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I started using Y’OUR Skin in 2023…

I started using Y’OUR Skin in 2023 after struggling with acne and frequent breakouts for a long time. Before that, I tried many products but nothing really worked for my skin.

Since switching to Y’OUR, my skin has improved so much. It’s clearer, softer, and much more balanced. I’ve even received many compliments on my skin, which I never used to get before. What I love most is the peace of mind I have now knowing my skincare routine actually works for me.

I’ve been a loyal customer since I started, and I truly appreciate how effective the products have been for my skin.

15 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

My skin is so soft

I’ve been really impressed with the Y’our Purifying Detox Mask! My skin felt so refreshed, clean, and smooth after using it. It gives that deep-clean feeling without leaving my face feeling dry or tight, which is a huge plus for me. I love how it helps my skin look clearer and more balanced while still feeling gentle. It’s quickly become one of my favorite self-care skincare steps!

7 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

This best customer service and product

This company has been a huge help to my skin and so helpful in their efforts to keep their customers happy, informed and especially responsive every time i have a question regarding the product, billing, changing formulas etc… I do feel that they truly care for their customers and want to genuinely help each individual. The products are awesome as well. You definitely won’t regret trying this product!.

15 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I am glowing again

My skin care routine Arrived in a beautiful box and I was so thrilled to start using the products! I love the cleanser, it lathers up nicely and I feel super clean after the rinse. The serum and lotions are so nice and leave my skin glowing! I am 69 years young and love the fact the products are clean with no harse chemicals. thank you for my glow!!!!

13 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Honestly I don’t think they post honest…

Honestly I don’t think they post honest reviews of their products or else it would be a lot more negative reviews. You can’t find any legit reviews of their products except on trust pilot which itself is sketchy. 1. They don’t do refunds once you purchase their product. I had a horrible reaction and couldn’t get my money back. That’s one way to lose out on $200 skin care regimen that doesn’t even work. I don’t understand how anyone can actually use this company and be happy. Scam alert guys, the products are cheap and irritate the skin. Avoid at all cost! I can’t even post reviews on their website.

6 de março de 2026
Opinião espontânea
logótipo da Y'OUR Personalized Skincare

Resposta da Y'OUR Personalized Skincare

Thank you for sharing your feedback. We’re sorry to hear about your experience and would really like the opportunity to look into this further.

Our standard support always includes free formula adjustments until customers are satisfied, so the experience you described doesn’t seem to reflect the level of support we aim to provide.

Could you please contact us at support@yourskin.com with your order number or the email used for your purchase? This will help us review your case and see how we can assist.

Classificada 5 em 5 estrelas

Excellent customer service

I got my box and I really loved that they helped me get what I needed since I needed to make some changes. They were quick in replying. The packaging is very cute but also functional.

27 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I had a misunderstanding about my order…

I had a misunderstanding that my order was a subscription and not a 1 time order to try first. When I brought this to the attention of their customer service they were more than happy and prompt in working out the details to resolve my issue.

5 de fevereiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

This product burned my skin after 1…

This product burned my skin after 1 use. I had to throw it away. Not just burned my face but also my arms. Not sure if others had this issue, but my sister tried it after and had the same burn on her skin, but worse. I contacted them, and they said to toss it fr a refund. Never received the refund. Didn't work for me, unfortunately.

14 de dezembro de 2025
Opinião espontânea
logótipo da Y'OUR Personalized Skincare

Resposta da Y'OUR Personalized Skincare

Thank you for sharing your experience, and we’re truly sorry to hear that you had such a reaction.

At Y’OUR, customer safety is extremely important to us. While skincare can sometimes cause unexpected reactions depending on individual skin sensitivities, our standard practice is always to review the case and offer formula adjustments or other support to help resolve the issue.

We would also like to clarify that we never instruct customers to discard a product in order to receive a refund, nor do we make refund promises that are not honored. This doesn’t align with our support standards, so we’d genuinely like to investigate what may have happened in your case.

If possible, please reach out to us at support@yourskin.com with your order number or the email used for your purchase so we can locate your account and assist you properly.

Classificada 5 em 5 estrelas

Was really good product and worked for…

Was really good product and worked for me I can see my skin getting better day by day. I can’t wait to come back again, Y’our is really amazing company and it’s so nice to see the team being so supportive . Thank you

21 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Skin Savior!!

These personalized skin products are absolutely amazing! My skin has never felt this good. After the first 3 months I have noticed a significant change in my acne breakouts, hyperpigmentation and excessive oily skin. It’s if my skin has become addicted to these products. I am a woman of color with sensitive skin and I have not experienced any adverse effects from using these products. I absolutely recommend these products for all skin types of skin and ethnicities.

1 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I have been using Y'OUR products for…almost 7 years.

I have been using Y'OUR products for several years now, and I have used LOTS of different products throughout my teens and adulthood. The Y'OUR AI prescription products have been the only ones to not only address my skincare issues fully and effectively, but also to maintain healthy skin. My most recent ordering experience with Annie, the agent who assisted me, was wonderfully positive. She is lovely, and Y'OUR is blessed to have her on staff.

6 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

It's super easy to do the consultation

It's super easy to do the consultation. Once that's done send you a skin care regime that is specifically for you based on your needs. I have noticed a difference in my skin so far the only issue is I'm not as consistent as I need to be due to travel. However, using the products are super easy into the point it's a two step process.

6 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I've been using this product for over a… year

I've been using this product for over a year, and I don't usually write reviews unless a product is incredibly good, which this one is. I can attest to the dramatic change and the care it provides for my face. It's incredible! If you're looking for a good price and a product where you'll truly notice a difference, this is the one.

11 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Love Y’our

I love all the products I am using so far. The body was is making a huge difference in the texture of my skin!

1 de fevereiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Scammers

Scammers. The product burned my skin, so I cancelled it months ago, yet they continue to charge me, and I haven't received any skincare. I have had 15 email conversations, all saying we are here to help. Hang tight. for over a week. I have proven it was cancelled, yet they keep trying to charge my card again this week. I wish I could post their emails and my proof it was cancelled and show the new charge they are trying to do!

14 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Good Clean feeling

Overall I like this product very much. My skin in just a couple weeks use has cleared up. As a 37 year old man I would still get little pimples randomly and have not had one for awhile now. Excited to see what the next month or so do. Really hoping for my redness to calm down.

28 de janeiro de 2026
Opinião espontânea

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