Yvonne Eclat Opiniões 152

Following my review on 6th June, the company offered me a 10% refund and advised me to keep the jacket. After raising a dispute with my bank, this was increased to 15% and finally 30%, alongside retention of the jacket but by then I had spoken to an adviser at Barclays who cautioned me not to accept any offer because the case met their criteria for approval ie unsuitable jacket due to colour and fit plus a completely non-existent returns policy, totally at odds with what is advertised on their website. I have just had confirmation that a full refund has been actioned by Barclays so a good outcome overall but I would just warn all prospective purchasers to double check reviews before purchase, unless the site/brand is well known and clearly legitimate, based in Europe or the UK. This does restore your faith in the banking industry and I am pleased with the outcome but it is frustrating that no doubt several more disappointed shoppers will be scammed by unscrupulous and most likely Chinese-based companies such as this.

This company it’s a scam. Never do not buy anything from them. I buy something from them in January I return back , we are in June 2026 still I didn’t receive my refund back. I contacted them , they told me to have more patience regarding my refund. PLEASE don’t not buy anything from them.

Der gelieferte Merino(?)-Pullover unterschied sich von der Abbildung im Katalog deutlich.
Das innere Label war sauber herausgeschnitten, eine Bestimmung des Materials und der Pflegeanleitung somit unmöglich.
Ein Retour - Label lag dem Paket nicht bei. Auf Nachfrage ist dies nicht policy des Hersteller. Das Return des Pullovers an die vom Kundenservice angegebene, recht dubiose Adresse in China kostet annähernd soviel wie der Pullover, weshalb die meisten Kunden wohl davon absehen.
All das fühlt sich sehr nach Betrug an. Ich hätte vorher die Kundenbewertungen dieser so schön französisch klingenden Marke lesen sollen. Sind schon nicht dumm, die Chinesen…

Got sent different item to what I ordered and expected me to pay shipping costs to china. Diabolical company avoid at all costs.

I ordered two T shirts from a company I thought was in Holland. Three weeks later nothing has arrived. Judging by the other reviews I am not looking forward to seeing them. I definitely won't be buying from this scam operator again

Scam! Made a mistake ordering from this company. They are not based in Europe but china. Product quality is dreadful. And the return process is unbelievable. Costs as much as the item to return it. Hopefully people would read the reviews before they ever order anything from here.

DO NOT BUY ANYTHING FROM THEM! SCAMMERS!!!!!
I ordered a Nehru style jacket from them, but they sent me an entirely different jacket in the same colour. When I told them it wasn't what I wanted, they said I could keep it, simply choose another item from them, and they'd send it to me for free. I replied that I wanted the Nehru jacket I'd ordered, but they said it was out of stock. In other words, they'd sent me the other jacket in the hope that I'd simply accept it. They then said that if I wanted to return it to them, I would be the one paying the return postage. Have so far been unable to get my money refunded. They are a total waste of space - they clearly send you an item you don't want, and then keep your money because you can't touch them.

Guess what? After 4 months, 37 trust pilot posts, one dedicated Facebook page, 36 emails and submission of paperwork to the Dutch small claims court, I received my refund.
Thanks customer services, the 5 stars are for your efficiency 😘

SCAM, SCAM,SCAM
Paid 60 pounds for a wool mens short, smart blue jacket, supposedly!!!
When it arrived, Ohhhh my life, it's like made out of an old Army blanket material. Its shockingly bad.
They then wanted 53 pounds in postage to return this absolutely piece of garbage back to CHINA
AVOID AT ALL COSTS

This company tricks customers into thinking they’re based in Europe, but they’re actually in China. They use AI‑generated photos that don’t match the real products. What I received had no tags, no composition details, and was polyester instead of wool. The quality was terrible.
Now they want me to send the item back to China for a refund, even though they advertise as if they’re in Europe. I’ve effectively lost £70.

Me again….still nothing other than crippling disappointment.
This is a small amount of money in the whole scheme of world issues however, companies like this cannot be allowed to get away with daylight robbery.

Do not buy from this website, it’s basically a scam. I ordered a herringbone woollen blazer and a plastic jacket from China is what arrived. They back and forthed by email pretending they’d give me 30% back (the alternative was sending the jacket back to china at my own expense and that was never going to result in a refund either), but they never did. I can’t believe the website is still there. Assume any positive reviews are fake.

Helpful support team, smooth return process. I’ll keep coming back.

I ordered a coat and paid £75 so I expected a good quality coat.

The least I expected was to get the coat I ordered, instead I got a different coat which was cheap and of sub standard quality.
Something like you get on Temu!

I emailed them but was told I had to pay to return the coat back to CHINA! as that was their Policy when quick clearly IT WAS THEIR ERROR!

SO PLEASE AVOID I HAVE BEEN SCAMMED OF MY £75!!

REPLY:
They have asked me to contact them but dont be fooled, whoever you speak with tells you the same thing that its their policy that the customer will pay return postage back to CHINA.

THEY ARE NOT WILLING TO LISTEN.

Update:

After nearly 3 Months they have still NOT refunded my money!!
They are Now Ignoring my emails.

Scammers stay away at all Costs!

Please do not buy from this site. I ordered a jacket which turned out more like a XS than the L I wanted. It took many days to get a response, only be told 'we don't do refund'. But if you are prepared to pay another £45 wil will send you a larger size. I secured a deal for what I was prepared to pay.

The internet is a huge place, don't be fooled by this lot - take your time and find a better alternative.

I will have an XS jacket which I don't need and I can not return.

You have been WARNED!

Update re previous review.The company have come back with a reply which fully resolves my disappointment with previous replies .Must confirm that although the product side was small the product was of excellent quality.The only criticism is if they could put chest size uk/euro

Après 2 mois , malgré les nombreux mails envoyés à "Yvonne Eclat", la douane chinoise m'a renvoyé le colis prétextant qu'il manquait un papier ! lequel je ne le saurai jamais .....
Arnaque ce site, 40 euros pour renvoyer un colis mais pourquoi devait il passer par la Chine, je ne le saurai jamais .......

Wore the blouse straight away, lovely cut and soft fabric. Such a pleasant surprise.

à fuir
mauvaise qualité, vetement taillé n importe comment.
et si vous voulez renvoyer l article, ce sera vers la chine et a vos frais (comme annoncé sur le site), et c est donc presque aussi couteux que le produit lui meme. Sur le site ils disent etre aux pays bas.

J’ai passé la commande d’une veste mais elle s’est révélée trop étroite et pas de taille plus grande. Pour la renvoyer il me fallait débourser une somme de près de 20€. Ils m ont proposé un dédommagement partiel que j’ai accepté ! Cela fait maintenant 6 mois. Ils m’ont envoyé de multiples mails à chacune de mes relances en prétextant que le service commercial vaut du retard pdans le traitement des demandes. Depuis 1 mois plus de nouvelles. Ce n’est pas un site fiable et a éviter absolument.