zafferanoitalia.com Opiniões 

Aucune nouvelles...Commande 2819
J'ai passé commande il y a 2 semaines et je n'ai eu aucune nouvelle après le paiement. Le service contact ne fonctionne pas car je n'obtiens aucune réponse à mes mails...Serait-il envisageable d'obtenir une réponse ou un quelconque suivi ?

My mother was gifted one of the portable lamps from a friend and as life happens we lost the charger that goes with it.

We called the company and the sales rep had a nasty unprofessional response to her. He naturally asked if she had an order number, but as this was a gift she did not an only wanted to purchase a new charger. The man on the other end replied sarcastically: "OH it's always a gift isn't it? We know people steal these all the time from restaurants" It was an insulting, unnecessary comment an a poor reflection on how the company treats its customers.

When I tried to reach out to the US sales manager in a kind tone on her behalf, I began to feel as if he was insinuating I stole this as well. I've never heard back and frankly considering I can't use the light without the charger, it's destined for the trash like these sales reps attitude.

Listen, I understand that theft would be a problem for the company that makes portable lights. This is why people use serial numbers and QR codes on their products. However it shouldn't be that big of a deal if they don't have an order number, they just need a spare part and are willing to purchase it.
To begin a customer service call by making someone feel like a thief cause they need a charger is absurd. It's 2021, that happens with all of the kinds of electronics we have today.

To Zafferano, I suggest you learn to teach your reps to have better manners and to be a bit more understanding.

Ho comprato una lampada poldina pro tramite il loro sito. Spedizione veloce ed articoli ben imballati. All'arrivo c'è un problema con un LED di una delle due lampade acquistate. Chiamo in azienda ed una cortese signora mi chiede di inviare una mail spiegando la situazione. Lo faccio e dopo un giorno mi arriva la risposta che mi spiega che invieranno un ricambio per poter risolvere il problema. Molto professionali, rapidi e cortesi. Un ottimo modo di curare la relazione con il cliente.