Communication was not good. Fahad’s service could’ve been much better but he never replied and therefore we were forced to deal with the issues ourselves.
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Leia as opiniões dos outros
Why had I never used this company before? The table top I purchased for my patio is well made and the price was better than anywhere else. I was surprised at the wide range of products available on... Ver mais
A empresa respondeu
Fantastic and responsive customer service, both via live chat and phone. I told them I needed an equipment urgently and it was delivered in less than 48 hour. Has to be my fastest equipment shipping e... Ver mais
A empresa respondeu
I paid hundreds of dollars in shipping costs. the truck arrived and couldnt even lift the pallet using the liftgate. I had to personally lift my equipment off of the truck and get it into the house. E... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de equipamento para restaurantes
- Equipamento para processamento de alimentos
- Loja de utensílios de cozinha
Escrito pela empresa
Shop world-renowned brands in the restaurant equipment and supplies industry from the convenience of your own business or home! Zanduco is a premier eCommerce platform with physical showrooms across the US and Canada open to the public. We serve as a comprehensive, one-stop shop for restaurants, commercial kitchens, bakeries, cafes, and home gourmets alike, providing the professional-grade tools you need to succeed in any culinary environment. We proudly serve both the American and Canadian markets through a user-friendly digital platform that makes it simple to browse our extensive inventory, check real-time pricing, and complete secure transactions. Our commitment to your business doesn't end at checkout; we provide dedicated post-purchase support to ensure every piece of equipment performs to your standards. With exclusive weekly deals and customized quotes, we put competitive, transparent pricing right at your fingertips. Our friendly, expert staff is available both online and in-store to answer any questions, making the shopping experience easier and more convenient for busy professionals. As a family-owned company, our founders bring a 75-year legacy of industry experience to the table. We have built our reputation on a personalized approach and the technical expertise required to help you design and equip a high-performing kitchen. Whether you are running a small local bistro or a national chain, we are committed to providing the reliable equipment and honest advice you need to thrive. At Zanduco, your growth is our mission, and we look forward to supporting your kitchen for years to come.
Informações de contacto
2185 N Sheridan Way, L5K 1A4, Mississauga, Canadá
- 1-855-926-3826
- sales@zanduco.com
- zanduco.com
4,0
Bom
35 opiniões
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The clarity
The clarity, ease of ordering, and receiving our new prep table was fantastic.
16 de abril de 2026
Resposta da Zanduco Restaurant Equipment & Supplies
Hi Joseph,
Thank you so much for the 5-star review! We are thrilled to hear that the clarity of our site and the ease of ordering made for a fantastic experience.
We know how essential a good prep table is to a smooth-running kitchen, and we’re glad yours arrived exactly as expected. We look forward to serving you again!
Best regards,
Eva
The sales representative was very kind…
The sales representative was very kind ans answered all m'y questions
6 de abril de 2026
Resposta da Zanduco Restaurant Equipment & Supplies
Hi Marcial,
Thank you for taking the time to share your feedback. We’re glad you had a good experience and look forward to serving you again soon.
We are always looking for ways to improve. If you have a moment, I would love to hear how we can make your next experience a 5-star one. Please feel free to reach out to us at sales@zanduco.com.
Best regards,
Eva
Resposta da Zanduco Restaurant Equipment & Supplies
Hi Jil,
Thank you so much for the 5-star review! We are thrilled to hear that you found our service easy and efficient. Providing a fast and seamless experience is always our goal, and it’s great to know we hit the mark for you.
We look forward to assisting you again soon!
Best regards,
Eva
Resposta da Zanduco Restaurant Equipment & Supplies
Hi Robert,
Thank you so much for the 5-star review! We’re thrilled to hear that you’re happy with your new equipment and that the delivery process went smoothly.
We look forward to serving you again in the future!
Best regards,
Eva
Great Customer Service after the sale
Zanduco didn’t just sell me equipment at a good price. Their customer support was excellent. I contacted Kim once and the part I was missing was on the way.
2 de março de 2026
Resposta da Zanduco Restaurant Equipment & Supplies
Hi Raymond,
We appreciate you taking the time to share your experience. At Zanduco, we strive to offer more than just great prices; we want to ensure our customers feel supported every step of the way.
It’s wonderful to hear that Kim was able to resolve the missing part issue for you so efficiently. Thank you for your business and your trust!
Cheers,
Eva
I paid hundreds of dollars in shipping…
I paid hundreds of dollars in shipping costs. the truck arrived and couldnt even lift the pallet using the liftgate. I had to personally lift my equipment off of the truck and get it into the house. EDIT: After speaking with the team i was credited for the unused liftgate.
14 de abril de 2026
Resposta da Zanduco Restaurant Equipment & Supplies
Hi Kyle,
I am sincerely sorry to hear about your experience. To have to personally unload heavy equipment when you have paid for a liftgate service is completely unacceptable and not the level of service we expect from our carriers.
While residential and liftgate fees are standard industry requirements, the service itself must be performed correctly. We are currently investigating this with the shipping company to find out why the equipment failed and why this wasn't handled properly on-site.
We are looking into this and will be in touch shortly with a resolution.
Best regards,
Eva
Seamless purchase and delivery experience
Fahad was very professional and helpful in his recommendations for our recent purchase's. We will use zanduco again in the future
16 de abril de 2026
Resposta da Zanduco Restaurant Equipment & Supplies
Hi Nigel,
Thank you so much for the 5-star review! We are thrilled to hear that you had a seamless purchase and delivery experience.
I will certainly pass your kind words along to Fahad. He takes great pride in providing professional and helpful recommendations to ensure our customers find the perfect equipment for their needs. We truly appreciate your business and look forward to working with you again in the future!
Best regards,
Eva
Very unplesed to have been charged…
Very unplesed to have been charged liftgate for a small sink probably less than 30lb.
10 de março de 2026
Resposta da Zanduco Restaurant Equipment & Supplies
Hi Jose,
We appreciate your feedback and understand why a liftgate charge for a 30 lb sink would feel frustrating.
We choose to ship items like sinks on a pallet to ensure they arrive safely and without damage, but unfortunately, freight carriers require a liftgate for any palletized delivery. Our goal is to keep our product prices as low as possible rather than "hiding" shipping costs inside the price of the equipment. In many cases, we actually subsidize the shipping costs to keep them affordable for you.
We value your business and hope the quality of the sink serves you well.
Best regards,
Eva
Resposta da Zanduco Restaurant Equipment & Supplies
Hi Flenjor Foods,
Thank you so much for the 5-star review! We know how important timing is in the food industry, so we’re thrilled to hear you experienced a quick turnaround and prompt service.
It was a pleasure assisting you, and we look forward to supporting your business again soon!
Best regards,
Eva
Worst experience
Missing few items and no response from your sales and warehouse people.
14 de abril de 2026
Resposta da Zanduco Restaurant Equipment & Supplies
Dear Praneeth,
I am writing to personally address your feedback regarding the missing items from your order. We sincerely regret the inconvenience this situation has caused you.
I would like to clarify the communication timeline, as we remained in constant contact to resolve this for you. I personally spoke with you on the phone and responded to your email on April 20, immediately after you first reported the issue. Following that, I sent a follow-up email on April 22 to keep you updated on the status of our investigation.
Our records show that the original order was dispatched as a complete shipment. Because there was no report of a damaged or tampered box, we had to conduct an internal inquiry to understand what occurred. However, understanding the urgency of your timeline, we prioritized a solution and processed a replacement order for the missing items on April 24.
While investigations involving third-party logistics can take a few business days to finalize, we made every effort to keep you informed throughout the week. We value your business and took these steps to ensure you received your items as quickly as possible.
Best regards,
Eva Lorena
Some product are made like s....
12 de março de 2026
Resposta da Zanduco Restaurant Equipment & Supplies
Hi Xavier, sorry to learn you had a bad experience with our products. While we strive to provide quality products and services, we understand issues can arise with any product. However, we are there to support you with any product issues you might have faced to get you the correct resolution. Please email us at sales@zanduco.com so that we can review your issue and provide a satisfactory resolution.
Resposta da Zanduco Restaurant Equipment & Supplies
Thanks for reviewing us, Wendel. We hope to serve you again soon.
Staff vey helpful
The customer service rep that processed my order was helpful, polite, and pleasant. He went over info that I needed to know. The order process was seamless.
6 de março de 2026
Resposta da Zanduco Restaurant Equipment & Supplies
Thanks for your wonderful review! We strive to provide the best service experience to our customers and we are so glad to have met your expectations.
Zanduco is in it for money not customer servicee
Spoke with a Sarah Hirst explained the dimensions and that we were after a pop fridge and that the owner didn't speak English well, she claimed the fridge we were after didn't exist. A fridge was sent, dumped off in a parking lot during a busy lunch hour rush. Customers were in disbelief. When attempting to get an Exchange as the fridge we discovered we wanted did exist, the GM Fahad Javaid is just as useless, refused to do an exchange and get us the right fridge that should have been delivered from the start. Everything about this company works in their favor and not the customers, when they are in the wrong they point fingers everywhere else but to their own mistake. Now we are stuck with a useless fridge when they could have simply exchanged it for the correct one that was more money.
4 de agosto de 2025
Opinião espontânea
Resposta da Zanduco Restaurant Equipment & Supplies
Hi Christi,
We take all feedback seriously, but we must clarify the facts of this transaction. While you mention a different fridge was desired, the owner explicitly requested in writing via email to remove that larger unit from the quote and proceed with the lower-priced, smaller option that was delivered.
We fulfilled the order exactly as it was approved in writing. Regarding the return, we cannot accept an exchange for a unit that has already been used and is missing its original packaging. Furthermore, our delivery terms were clearly communicated as curbside; inside delivery was not included in the agreement.
We offered a solution involving a restocking fee per our policy as we cannot accept used equipment for a full exchange, which was not acceptable to you.
While we always strive to resolve disputes fairly, we maintain a zero-tolerance policy regarding unruly or unprofessional behavior toward our staff and will only continue this conversation in a respectful, professional manner.
Sincerely,
Eva
Avoid this company
Avoid this company. From the sales team all the way up to the top manager they choose to operate with bait and switch tactics. The head manager Fahad said directly on the phone, "prices are subject to change at ANY time, even after placing an order with a confirmation" this is completely insane. Even after receiving a confirmation they will cancel your order and charge an entirely new price for that item. Lying about stock issues, multiple confirmations from employees in error, significant delays in fulfillment, it goes on and on and on. Nobody at this company will take responsibility. Zanduco, as you can see below has replied to this review. The response is complete lies. I spoke directly to the CEO of the product manufacturer and he assured me support was available in the US, the fact the CEO actually picked up the phone, not once but twice to discuss their product was incredible, Zanduco chose not to mention the manufacturer of the unit I ordered because they knew the product had glowing reviews and is one of the best available. Zanduco continues to lie long after the initial purchase. Again, avoid this company with every fibre of your being.
In response to your second reply. I ordered, you accepted AND took payment. I wanted it, I requested it and yet, you still choose to do what you thought was in your best interest. Multiple different stories at the time from multiple different employees as well as Fahad. You knew you sold it without factoring the new tariffs, and you chose to save yourself instead of taking the loss and keeping a customer. Don't try to re-write the story when Fahad himself admitted to me they mispriced the unit and that's why they couldn't sell it. Zanduco will lie, cheat and do whatever they can to extract profit at any customer expense.
19 de abril de 2025
Opinião espontânea
Resposta da Zanduco Restaurant Equipment & Supplies
Hi John,
We sincerely apologize for the frustration this experience has caused. Our goal is always to provide reliable equipment that is fully supported by the manufacturer.
In this instance, we made the professional decision not to fulfill the order for the original unit due to concerns regarding the supplier’s reliability and future support. Regarding the alternative discussed, our General Manager, Fahad, stepped in specifically because the unit you were interested in would not have carried a valid warranty in the U.S. Selling equipment without a valid service warranty is against our company policy, as it leaves our customers unprotected.
We offered a premium alternative (Hobart) to ensure you had a machine with nationwide support, but we respect that it did not meet your price point. We issued a full refund for your purchase. We stand by our decision to prioritize product reliability and warranty coverage over a quick sale.
Sincerely,
Eva
-----Edit after customer's reponse----
Hi John,
We would like to clarify the facts of this situation again. When you ordered the Jet-Tech dishwasher, we were facing significant uncertainties regarding that manufacturer’s distribution and long-term support. In an effort to help, a team member suggested a Thesis unit as an alternative.
However, our General Manager, Fahad, stepped in specifically because our dealership agreement for that brand did not cover US sales. While you noted the Thesis CEO’s stance, the reality was that our specific units were sourced in Canada and would not have carried a valid manufacturer warranty for you in the US. Selling you a machine without a valid warranty would have been irresponsible.
We offered a premium Hobart unit as a reliable, fully-warranted solution, and when that was not preferred, we issued a full refund. We stand by our decision to prioritize your long-term service support over a quick sale.
Best regards,
Eva
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