After seeing the reviews on here, I assumed I had been scammed and lost my money. The website had disappeared and I didn't bother attempting to contact them, just cursed my bad 2am shopping habits a... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Received probiotic product that expired 7 mos ago. Immediately contacted the company requesting a refund. Said they'd 'check their warehouse for fresh product'. A week later, still no update. Requeste... Ver mais
Absolute waste of time. Took my order but didn't ship it. After 10 days I asked why and they said they'd ask their shipping department. After 3 days of waiting I asked again, same response, after anot... Ver mais
Ordered 2 months ago, it says delivered but that’s not true because I never received it. I have a camera at my door and no delivery person ever came to my place. I’ve sent dozens of emails to Zecoya... Ver mais
Informações sobre a empresa
Escrito pela empresa
Discover Zecoya, your ultimate online shopping hub, featuring an extensive selection of top-quality health and beauty products, household goods, and more, all with exceptional customer service and competitive prices for a superior shopping experience.
Informações de contacto
Toronto, Canadá
- 1 (866) 932-6910
- support@zecoya.com
- zecoya.com
1,8
Mau
102 opiniões
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As pessoas também visitaram
Zecoya.com scam
The courier delivered my order from zecoya.com to another house. He didn't deliver it to my house. Thereupon, the cargo company investigated the issue and created a file for me to refund my money, but zecoya.com does not respond to me, they are fraudsters, give me my rights, I want my rights.
13 de dezembro de 2024
Opinião espontânea
So I am very confused as I made an…
So I am very confused as I made an order and I have just noticed the reviews from this website, and it’s looking like this could be a scam website i ordered from. I order on my minoxidil on January 2nd and have not received anything, it still says ready to ship. Also it says it does not provide tracking number, is this common for this website. I was thinking this website would be my go to now for hair products but now I am freaked out that I won’t even get my order. Wat am I suppose to do?
Update: so I eventually got my product like almost 3 weeks later. The problem is they provide no tracking so I had no clue if I was getting scammed or not. I emailed them and they answered right away that I should eventually get it but provided no timeline. Atleast they responded which I appreciate it They called right when they were delivering the package so I at-least I knew to get the package.
7 de janeiro de 2025
Opinião espontânea
Never receive items that I purchased
Placed an order on 7Dec2024. Haven’t received any items on 31Dec2024. The customer services department is not solving issue just ask you to wait and be patient. Really bad shopping experience.
7 de dezembro de 2024
Opinião espontânea
No product received
I have had my last two subscription deliveries cancelled as they did not have the product. In the meantime my sister has been receiving hers. Nobody has responded to my concerns. Highly discourage buying from this vendor.
27 de dezembro de 2024
Opinião espontânea
Zymox Otic for dogs
Ordered Zymox for my dog on sale for $29.95 found a 10% off coupon and it said 2-4 days delivery. I was hesitant in ordering because of the bad reviews. I ordered it last night Dec 22 and I have it now Dec 23rd. I do live in Toronto so that helps but I have absolutely nothing bad to say. All good. I’ll use them again with zero fear
23 de dezembro de 2024
Opinião espontânea
A month since order was placed, have received nothing
I placed an order with Zecoya over a month ago and have yet to receive it. I have emailed them dozens of times now to receive updates and/or to ask for a refund and I receive a useless response every time. If Zecoya does not rectify this, it is fraud. I will continue posting negative reviews about this company until they reimburse me.
For reference, my order number is 41934.
14 de novembro de 2024
Opinião espontânea
Ordered over 3 weeks ago and never got…
Ordered over 3 weeks ago and never got anything and order never shipped. I emailed customer support and called and left messages multiple times and nothing. They charged my credit card as well. Very unhappy. How do you run a business when customers can't contact you when there's a problem?
26 de novembro de 2024
Opinião espontânea
An update on my order which i…
An update on my order which i previously said that they never mailed me. In fact the responsible person called me after reading my review to explain me the reason of the delay which i appreciated a lot and he made all his possible for me to get my product. I thank him a lot and aprreciate his effort.
16 de dezembro de 2024
Opinião espontânea
Order never shipped.Emailed several…
Order never shipped.Emailed several times and called also..no response. Please stay away from this website. It is a scam it takes money from innocent people and never ship the products. I regret not having read the reviews b4 ordering from them. There should b a law for such scammers. Guess many people have fallen in their traps.😡
3 de dezembro de 2024
Opinião espontânea
Resposta da Zecoya
We are truly sorry to hear about your negative experience, and we sincerely apologize for any inconvenience caused. We understand how frustrating it is to feel ignored or not receive your order as expected. This is not the standard of service we strive to provide, and we deeply regret that we let you down.
Please know that we take such concerns very seriously. Missing shipments and lack of communication are issues we are actively working to address. We want to make this right for you. Kindly email us at support@zecoya.com with your order details, and we will prioritize resolving your case, whether it’s a refund or reshipping your order.
We genuinely appreciate you bringing this to our attention, and we’re committed to improving our processes to ensure this doesn’t happen again. Your trust is important to us, and we hope to regain it by resolving this matter to your satisfaction.
Thank you for your patience, and we apologize again for your experience.
Sincerely,
The Zecoya Team
Des voleurs
Des voleurs! J'ai acheté deux fois avec eux. La première fois, pas de problème. Deuxième fois, je me suis faite voler par eux. Je n'ai jamais reçu les articles pour lesquels j'ai été facturé. Malgré mes nombreux courriels, je n'ai jamais eu de remboursement. Cette compagnie devrait être bannie.
2 de novembro de 2024
Opinião espontânea
Resposta da Zecoya
Nous sommes sincèrement désolés pour cette expérience et comprenons tout à fait votre frustration. Ce genre de situation ne reflète absolument pas les standards que nous nous efforçons de maintenir chez Zecoya.
Nous vous assurons que nous ne cherchons en aucun cas à tromper nos clients. Si vous n'avez pas reçu vos articles et que vos emails sont restés sans réponse, cela est inacceptable, et nous nous engageons à résoudre ce problème immédiatement. Nous vous invitons à nous transmettre les détails de votre commande à support@zecoya.com, et nous examinerons votre cas avec la plus grande attention afin de trouver une solution rapide, qu’il s’agisse d’un remboursement ou de l’expédition des articles manquants.
Nous vous présentons nos excuses les plus sincères pour cette situation et espérons avoir l’opportunité de regagner votre confiance.
Cordialement,
L’équipe Zecoya
Order #41561, order no update, never received!
Order #41561
Order not received! Tried calling their customer service but”no one available”, emailed twice no response. This place is scamming people. Stay away!
8 de novembro de 2024
Opinião espontânea
Resposta da Zecoya
We sincerely apologize for the inconvenience and frustration you’ve experienced with your order and our customer service. We completely understand how upsetting it is not to receive a response or your order in a timely manner, and this does not reflect the level of service we aim to provide.
Please rest assured that we are not here to scam anyone. We are a legitimate business, and your concerns are very important to us. We would like to resolve this issue for you as soon as possible. Kindly share your order details by emailing us at support@zecoya.com so that we can investigate what happened with your order and ensure it is resolved promptly.
We value your trust and are committed to making this right. Thank you for bringing this to our attention, and we truly hope to turn this experience around for you.
Sincerely,
The Zecoya Team
This company is a joke
This company is a joke. Scam artists as far as I'm concerned. It's funny you guys will reply to people complaining about your horrible service on trust pilot but do absolutely NOTHING to rectify a reasonable solution to YOUR guys mistakes and errors. I actually now believe they are not mistakes and errors and they are intentional. Your customer service team is an absolute joke and don't reply to emails, hoping people will forget about how you just blatantly robbed them of there orders that either don't get sent or sent out with missing items which are paid for. Don't you think you guys would make more money giving people what they actually paid for and building a solid customer base? Or are you guys that hurtin that you need to rip people off on their orders? Either way you guys are pathetic and should be asamed of yourselfs for running a website the way you do.
6 de novembro de 2024
Opinião espontânea
Resposta da Zecoya
Thank you for sharing your concerns. We deeply regret that you feel this way about your experience with us, and we take such feedback seriously. At Zecoya, we are committed to providing excellent service and ensuring that our customers receive the products they order accurately and promptly. Clearly, in this instance, we have fallen short of your expectations, and for that, we sincerely apologize.
We would like to better understand what went wrong and work with you to resolve these issues. Missing or delayed items are never intentional, and we strive to address any errors as quickly as possible. Our customer service team is here to help, and we’re committed to responding to all inquiries promptly. If there has been a delay in responding to your email, we sincerely apologize and will prioritize resolving this matter immediately.
Please email us directly at support@zecoya.com or provide your order details so we can investigate and ensure a solution is provided to rectify this situation. Your satisfaction is extremely important to us, and we value your trust in our business.
Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.
Sincerely,
The Zecoya Team
Was really surprised by the results
Was really surprised by the results. I would recommend zecoya.
14 de outubro de 2024
Opinião espontânea
My order said delivered and I can’t…
My order said delivered and I can’t find it anywhere. I don’t know what to do. I checked everywhere. Someone needs to help me.
Edit: I did email you multiple times and checked everywhere. You guys keep telling me the same thing over and over.
No one responded to my email for days, this is ridiculous
30 de outubro de 2024
Opinião espontânea
Resposta da Zecoya
Thank you for reaching out! We’re sorry to hear that you haven’t received your order despite the delivery status. Please rest assured that we’re here to help. We recommend checking with neighbors, as packages can sometimes be left nearby. Additionally, you might want to check any designated delivery spots like porches or mailrooms. If you’re still unable to locate it, please contact our customer service team at support@zecoya.com with your order details, and we’ll assist you in resolving this issue promptly.
Thank you for your patience and understanding!
I was billed and never received anything
I ordered a few times. Usually no issue. However, my last order was never shipped and I never received an answer from customer service. They still billed my card. I had to contact my bank to try and reverse the charge...
22 de outubro de 2024
Opinião espontânea
Resposta da Zecoya
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience. We aim to provide a smooth experience for every order, and we’re sorry that this wasn’t the case this time. Please know that this is not our usual standard, and we’ll look into what caused the delay with your order and response.
To resolve this promptly, please email us at support@zecoya.com with your order number and any relevant details. We’ll investigate immediately and ensure any issues with billing or shipping are addressed. Thank you for your patience and for allowing us the chance to make this right.
Untrustworthy business, likely dropshipping
The merchant I usually buy a product from no longer carries it. I found Zecoya as the only "local" seller so I purchased a 6-month subscription for it. In that time I stopped using the product, and there was no obvious way to cancel the subscription on the website. There was also no email notice that my card would soon be charged for the next subscription, until after the next order was placed and my card charged. I emailed as soon as I saw the bank statement requesting cancellation. The Customers care person, Paolo, replied saying my subscription was cancelled and I would receive a refund in 3-5 business days. It's been almost a month, no refund and my order status for the order still says "confirmed". I followed up requesting my refund again and Paolo informed me the shipment was delayed and asked if I still wanted from receive the product when they restock - in the same email thread that he had previously said this exact order had been refunded and subscription cancelled.
At this point, even if I never receive my money back for this order I do not need and am not going to receive - I will not be purchasing from them again. This is not a trustworthy operation. A friend has asked me about the product I am trying to cancel the order for, and has asked me where it can be purchased. I have advised him not to order anything from this company, and will continue to advise people I know not to buy from them.
They either need to hire more staff and train them properly, or find a better way to earn their living.
8 de outubro de 2024
Opinião espontânea
Resposta da Zecoya
Thank you for sharing your experience with us, and we deeply apologize for the inconvenience caused by this situation. It’s clear that our handling of your subscription and refund fell short, and we sincerely regret the frustration this has caused. We value your feedback and are actively working to improve our processes to ensure that cancellations and refunds are handled smoothly and communication is more effective.
Please allow us to resolve this for you. Could you kindly reach out directly to support@zecoya.com with your order details? We’ll prioritize your case to ensure the refund is completed promptly. Your satisfaction and trust are important to us, and we’re committed to making things right.
Thank you for giving us the opportunity to address this, and we apologize once again for the oversight.
Zecoya = Fraud
They are fraudsters, thieves and liars!!!
Spend your money else where and save the headache
11 de outubro de 2024
Opinião espontânea
Resposta da Zecoya
We’re very sorry to hear that your experience with Zecoya has left you feeling this way. We understand that trust is essential, and we take concerns like yours very seriously. If you’ve encountered any issues with your order, please reach out to us at support@zecoya.com so that we can look into the matter and resolve it promptly.
Our goal is to provide a positive and reliable shopping experience for every customer, and we’re committed to making this right. Thank you for giving us the chance to address your concerns.
I was placed my order more than 2 weeks…
I was placed my order more than 2 weeks ago, my order didn’t not send to me I didn’t not receive any notification from them, status of my order more then 2 weeks placed order, they took money from my credit card, try to contact them, call, email just nothing, it’s scam don’t placed order from them
23 de outubro de 2024
Opinião espontânea
Resposta da Zecoya
We apologize for the inconvenience you've experienced with your recent order. At Zecoya, we strive to provide timely and efficient service, and it's clear we've fallen short in this instance.
To address this issue promptly, please contact our customer support team at support@zecoya.com or call us at (866) 932-6910.
ZECOYA
Provide your order number and any relevant details, and we'll investigate the matter immediately to ensure your order is processed or a refund is issued as appropriate.
We value your business and are committed to resolving this situation to your satisfaction.
Disappointed
I only received half of my order. It’s been a month and a half. I can’t seem to get anywhere. I keep being told (they only answer my emails once in a while) they will check with shipping and will get back to me once they receive an update. I don’t hear another thing. It’s the first time I’ve had a problem and I’m very disappointed in their customer service. Order # 36555
Update- The issue was resolved with a refund. I will continue to shop there and hope any further issues will be resolved quicker.
4 de setembro de 2024
Opinião espontânea
Resposta da Zecoya
We apologize for the inconvenience and the delay with the remainder of your order. We understand your disappointment, and we’re sorry for any lack of communication on our part.
Our team is currently looking into this with our shipping partners to ensure you receive the rest of your items as soon as possible. Please know we’re prioritizing your order (#36555) and will provide an update shortly. In the meantime, if there’s anything else we can do to assist, please don’t hesitate to reach out directly to support@zecoya.com.
Thank you for your patience and for allowing us the chance to resolve this for you.
Horrible, stay away
I would rate as 0 !
The company took the money but did not provide the goods. I called and emailed multiple times with the same message, we will have to contact our shipping . That went on for weeks . DO NOT BUY FROM THIS COMPANY
In response to company comment . I have emailed again . Will comment when we see what the company does
10 de outubro de 2024
Opinião espontânea
Resposta da Zecoya
We sincerely apologize for the experience you’ve had and understand your frustration. This is not the standard of service we strive to uphold at Zecoya, and we’re committed to making this right.
Please reach out to us directly at support@zecoya.com with your order details, and we’ll prioritize your case to ensure you receive either your order or a refund. We’re reviewing our processes to improve communication and prevent delays like this in the future.
Thank you for bringing this to our attention, and we appreciate the opportunity to address your concerns.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.