Zenther Opiniões 

Resposta da Zenther

26/05/2026

Hello Wendy!

We’re very sorry to hear about your experience and completely understand your frustration regarding the delays, subscription confusion, and lack of clarity around the return process.

We would like to clarify that subscription management information is automatically sent to the email address used during checkout, including options to pause, modify, or cancel future shipments at any time. However, we sincerely apologize if this was not clear or easy to locate.

We’re also sorry to hear the product did not work as expected for you. Because everyone’s body and health situation is different, results can vary from person to person.

We genuinely appreciate your feedback and apologize again for the inconvenience and frustration caused.

-Zenther Support Team

Resposta da Zenther

Actualizada a 21/05/2026

Hello Brentt!

We are truly sorry to hear about your experience, and we completely understand how frustrating and disappointing this situation must feel, especially after waiting for your order and feeling like your attempts to reach support went unanswered.

Please know that this is absolutely not the experience we want any customer to have, and we sincerely apologize for the frustration and concern this has caused you. We genuinely appreciate you bringing this to our attention.

In some cases, replies sent through promotional or marketing emails may not route correctly into our active support system, which can unfortunately delay responses. To ensure we can properly review and assist with your order as quickly as possible, we kindly ask that you contact our support team directly through our official website contact page.

Once we receive your message there, our team will be able to look into your order details, review the shipment status, and work toward a resolution with you as quickly as possible.

We truly value every customer and would greatly appreciate the opportunity to make this right.

-Zenther Support Team

Resposta da Zenther

5/05/2026

Hi Graham!

Thank you for your feedback and we’re sorry to hear about your experience and understand how this could be frustrating.

When placing an order, customers are automatically sent an email with details on how to manage their subscription, including options to pause, cancel, or adjust the frequency at any time.

We sincerely apologize if this was not clear during checkout — that’s not the experience we want for our customers.

Regarding your refund request, once an order has been processed and shipped, it is unfortunately not eligible for cancellation or refund while in transit. This is standard practice across most companies, as orders are already fulfilled and handed over to the shipping carrier at that stage.

If you need any further assistance or have additional questions, please don’t hesitate to reach out, we’re here to help!

-Zenther Support Team

Resposta da Zenther

3/05/2026

Hi Scott!

Thank you for sharing your feedback. I’m genuinely sorry to hear about your experience and the frustration it has caused.

I want to clarify a few important points to help clear up confusion:

All orders do receive a confirmation email and a tracking link once the order is processed and shipped. In some cases, these emails can be filtered into spam, promotions, or missed depending on the email provider, but they are always generated automatically at fulfillment.

Regarding tracking, we do not manually generate delivery statuses. Tracking updates come directly from the carrier network (such as USPS or partner logistics systems) and are reflected in the tracking portal provided with each order. This system is used to display the most up-to-date scans as they are received from the carrier.

If an order shows “delivered” but cannot be located, this is typically due to one of the following:

Delivery to a secure location or mailbox alternative
Carrier scan error or early delivery scan
Package received by a household member or building reception

In cases where a tracking page is not returning results, it is usually due to an incorrect email/order combination being entered or the order being checked too early before carrier activation.

That said, we are truly sorry if your experience has felt unclear or unresponsive — that is never our intention. We always aim to support customers through delivery issues and will continue assisting until a resolution is reached.

Also, please ensure you are not replying to promotional or automated emails, as those inboxes are not monitored for support requests and can sometimes be filtered or missed. For the fastest and most reliable help, please always contact us directly through our official website “Contact Us” form.

-Zenther Support Team

Resposta da Zenther

29/04/2026

Hi Shane!

Thank you for taking the time to share your feedback. We’re very sorry to hear about your concerns and understand how unsettling this situation must feel.

To clarify your points:

Shipping label & sender name:
This is a standard practice in fulfillment and does not indicate a fraudulent or “brushing” transaction.

Trust & product safety:
We take product safety and customer trust very seriously. Zenther products are manufactured and distributed through regulated fulfillment channels, and every order is processed under strict handling and shipping procedures. There is no connection to any unauthorized or fraudulent activity.

Order tracking & verification:
If you would like, you can verify your order status anytime by visiting our website and selecting the “Track Your Order” tab, then entering your order number and email. This will show real-time shipping details and fulfillment updates.

We also want to reassure you that if you are ever unsure about a delivery, our support team is here to investigate it directly for you and confirm every detail of your order.

If you would like, we can also look into your specific shipment and review so we can address your concerns more precisely. Please contact us directly via our website.

-Zenther Support Team

Resposta da Zenther

26/04/2026

Hi Julie,

Thank you for sharing your feedback.

We want to clarify that the subscription option is clearly displayed at checkout and is not hidden.

That said, we understand that misunderstandings can happen, and we always aim to resolve concerns quickly when they arise. In your case, we can confirm that your subscription has already been canceled and your upcoming recurring order has been stopped. Any eligible charges have also been refunded to your original payment method.

We also provide the ability for customers to manage or cancel their subscription at any time after purchase through the account management link sent via email.

We’re sorry to hear you are dissatisfied, and we remain available if you need any further assistance.

Kind regards,
Zenther Support Team

Resposta da Zenther

25/04/2026

Hi there.

Thank you for sharing your feedback. We’re sorry to hear about your concerns and understand the frustration around your experience.

To clarify, Zenther’s Beetwise is manufactured in the United States in facilities that follow strict quality control and manufacturing standards. However, because we serve customers globally, we utilize international logistics partners and fulfillment networks to ensure efficient worldwide distribution. This can result in shipments passing through or appearing to originate from different international hubs during transit.

Regarding the two books, as mentioned clearly in our website and in the cart, these are eBooks, not physical items. They are sent digitally to the email address used at checkout. Please check your inbox and spam/junk folder carefully, as they are often filtered there. If you’re unable to locate them, you can contact us directly and we will resend them for you.

We also want to address your statement regarding fraud. That is a serious accusation to make, and we take it very seriously. We are a legitimate business committed to our customers, and we are here to resolve any issues directly and transparently.

-Zenther Support Team

Resposta da Zenther

24/04/2026

Hi there!

Thank you for reaching out, and I’m sorry for the confusion and frustration this has caused.

I understand your concern about where the product is coming from. Zenther’s Beetwise is manufactured in the United States in facilities that follow strict quality control and manufacturing standards. However, because we serve customers globally, we use international logistics partners and fulfillment networks to ensure efficient worldwide distribution.

This does not mean the product is made in China. The product itself is U.S.-made, but the shipping route can include international logistics channels, which is why tracking may sometimes appear confusing or take longer to update.

I’m truly sorry again for the delay and understand how frustrating the wait has been. If you need help locating your order or want a detailed status update, please reach out to customer support and we’ll be happy to assist you directly.

Kind regards,
Zenther Support Team

Resposta da Zenther

24/04/2026

Hi Barbara,

Thank you for reaching out, and I’m sorry for the frustration this situation has caused.

I understand your concern. It's possible that these charges were generated by an active subscription that was selected during checkout as an optional add-on. This is why recurring billing occurred.

I also want to sincerely apologize for the delay and for any inconvenience caused by not receiving your orders as expected.

To clarify, I would strongly encourage you to contact our customer support team directly so we can fully review your account, confirm the subscription status, and assist you with resolving the billing concern properly. We’ll be happy to investigate this further and help you locate your order details or clarify what has been shipped.

We appreciate you bringing this to our attention, and we’re here to help get this sorted for you as quickly as possible.

-Zenther Support Team

Resposta da Zenther

22/04/2026

Hi Donna!

Thank you for sharing your feedback, and I’m truly sorry to hear about your experience. This is absolutely not the experience we want any customer to have.

I understand your frustration. I’ve personally reviewed your case and we have already provided your current tracking details via email, showing your shipment is still in transit and moving through the carrier network.

While we always aim for smooth and timely delivery, some delays unfortunately occur within the carrier system that are outside of our control. That said, your order is still active in transit and has not been lost, and we are continuing to monitor it closely.

We sincerely apologize again for the inconvenience and appreciate you bringing this to our attention. If there is anything further we can do to assist you, we are here to help.

-Zenther Support Team

Resposta da Zenther

17/04/2026

Hi Debra,

Thank you for reaching out, and I’m really sorry for the frustration this has caused.

I completely understand your concern. However, we do receive a high volume of emails daily, and messages are handled in the order they come in. Your email was received only a few hours ago, and we’ve now responded to your inquiry, so you should see our reply in your inbox.

Please rest assured your message hasn’t been ignored — we’re working through all requests as quickly as possible and making sure each case is properly reviewed.

If you have any further questions, please feel free to reach out to our support—We are here to help.

-Zenther Support Team

Resposta da Zenther

16/04/2026

Hi Paul,

As mentioned in our previous reply on your review here, we do not have access to your reply if you sent it to a no-reply email that are considered promotional emails (discount codes, freebies, can you help with this? etc.) As advised, please contact us directly to our support team at support@zenther.co or the Contact Us page at our official website at https://zenther.co/ at your earliest convenience. Thank you for your patience!

-Zenther Support Team

Resposta da Zenther

1/04/2026

Hi JAMES,

Thank you for your feedback, and we’re truly sorry to hear about your experience and frustration. This is certainly not the impression we want to leave.

At the moment, we’re unable to locate your account based on this review alone. We kindly ask that you please reach out to us directly with your order details (name, email, or order number) so we can properly look into your situation and assist you right away.

As stated on our website, subscriptions are completely optional and can be canceled at any time—we just need you to contact us directly so we can process that for you. It’s possible this can be resolved quickly once we have your information.

We also want to reassure you that we’re more than happy to review your order status, assist with any concerns, and make things right. Leaving a one-star review is understandably coming from frustration, but this is something our support team can handle promptly once we’re in direct contact.

Please email us at info@zenther.co
or reach out through the contact form on our official website so we can take care of this for you as soon as possible.

We appreciate your time and hope to resolve this for you quickly.

-Zenther Support Team

Resposta da Zenther

27/03/2026

Hello Robert!

We sincerely apologize for the frustration and delay you’ve experienced with your order. We completely understand how upsetting it is to wait so long for a product you were excited to receive.

We want to clarify that while the final delivery is handled by USPS, we actually use our own tracking and shipping system to manage orders from our facilities. Packages are scanned and processed through our system before being handed off to USPS for the last leg of delivery. Because of this, a USPS tracking number may not always reflect your package immediately.

To help us investigate further and provide a more precise update, please reach out to us directly with your order number and shipping address.

We truly apologize again for the inconvenience and appreciate your patience. We are committed to making sure your order is delivered as soon as possible.

-Zenther Support Team