Zenther Opiniões 

Resposta da Zenther

Actualizada a 28/01/2026

Hi Mike,

Thank you for your feedback. We’ve reviewed this order and can confirm that it was successfully delivered by the courier, as indicated by the delivery confirmation provided by the shipping carrier.

Once an order is marked as delivered, responsibility for the parcel lies with the courier. Unfortunately, because shipping protection was not selected at checkout, we’re unable to cover or replace orders reported missing after delivery confirmation. This is outlined in our shipping and delivery policy.

If the parcel cannot be located, we recommend contacting the courier directly or checking with neighbours or your local delivery depot, as these steps often resolve the issue.

We understand how frustrating situations like this can be and appreciate your understanding of our policy.

Kind regards,
Zenther Support Team

Resposta da Zenther

Actualizada a 28/01/2026

Hi Sam,

We strongly disagree with this characterization and would like to clarify the facts for anyone reading.

Our records clearly show that this order was successfully delivered by the courier, with confirmation provided by the carrier. Once an order is marked as delivered, it is no longer considered lost in transit.

At the time of checkout, shipping protection was not selected, which means we are unable to cover or replace orders reported missing after confirmed delivery. This policy is clearly outlined on our website and applies equally to all customers.

We also note that there is an active chargeback filed on this transaction while the order shows as delivered, which places the matter with the payment provider rather than our support team. Claims of non-delivery in cases where delivery is confirmed are handled through the chargeback process, not via duplicate replacement or refund.

We are a legitimate business that has successfully fulfilled thousands of orders. We do not “ghost” customers, nor do we issue refunds or replacements outside of our stated policies.

We encourage customers to review our shipping and delivery policies before purchasing to understand coverage options and responsibilities.

Kind regards,
Zenther Support Team

Resposta da Zenther

28/01/2026

Hi Kimberly,

We need to clarify several inaccuracies in this review.

At checkout, the subscription option is clearly disclosed and requires the customer to actively select it. It is not added automatically. Customers have full control over this selection before completing their purchase.

In addition, a confirmation email is sent immediately after purchase clearly stating that the order includes a subscription, along with instructions to cancel at any time. There is no obligation to continue, and cancellation can be completed easily before any subsequent shipment.

If a subscription renewal occurred, it means the subscription remained active at the time of renewal. Orders are fulfilled based strictly on the subscription status at the time of processing.

We do not enroll customers without consent, we do not “overdose” anyone, and we do not steal money. Claims to the contrary are false and not supported by the order record.

We strongly encourage all customers to review their checkout selections and confirmation emails carefully to avoid misunderstandings.

Kind regards,
Zenther Support Team

Resposta da Zenther

28/01/2026

Hi there,

We’d like to clarify the situation for accuracy. There was a temporary logistics issue, which we proactively communicated via email at the time. As a result of this disruption, your order was fully refunded in full.

At no point was payment retained for an undelivered order. Once the logistics issue was identified, the refund was processed accordingly.

Regarding communication, our support channel is clearly provided at checkout and on our website, and we respond through that channel for all customer enquiries. Claims of fraud are incorrect and do not reflect what occurred in this case.

We understand delays can be frustrating, and we resolved this by issuing a full refund.

Kind regards,
Zenther Support Team

Resposta da Zenther

16/01/2026

We take advertising compliance, product quality, and transparency very seriously. Our marketing content is intended to be educational and based on commonly discussed research around beetroot and nitric oxide, and we do not claim to diagnose, treat, cure, or prevent any disease. We continuously review our ads to ensure they align with platform policies and applicable regulations.

Regarding reviews and imagery, customer feedback shared on our site reflects real customer experiences, and any illustrative content used is clearly for presentation purposes only. We do not intend to mislead customers in any way.

Our supplements are manufactured in facilities that follow strict quality and safety standards, and we are actively working to make additional testing and documentation more visible for customers who request it.

If you have specific examples or would like further clarification, we encourage you to contact us directly so we can address your concerns properly. We’re always open to feedback and committed to improving where needed.

— Zenther Support Team

Resposta da Zenther

16/01/2026

We’d like to clarify the record, as the claims in this review are not accurate.

This order was successfully placed, processed, and confirmation emails were sent automatically to the email address provided at checkout. Our system shows delivery confirmations for order-related communications, and we did not receive any prior cancellation request before the order entered fulfillment.

At no point was the order “ignored,” and there was no lack of communication on our end. We respond to all customer inquiries in the order they are received, and delays can occasionally occur due to email filtering or incorrect contact details entered at checkout.

If the reviewer would like assistance, we encourage them to contact us directly using the correct order number and email so we can resolve this properly. We are always happy to help legitimate customers.

— Zenther Support Team

Resposta da Zenther

2/01/2026

Hi Maggie,

Thank you for reaching out.

We have double-checked your order and can confirm that you have been fully refunded. Unfortunately, this situation was caused by bad faith on the supplier’s end, as they failed to ship the item and provided us with incorrect information, which led to the delay.

We would also like to clarify that we have not received any emails from you previously, and we have thoroughly checked all inboxes and support channels to confirm this.

We sincerely apologise for the inconvenience this has caused and appreciate your patience while we investigated the issue. If you have any further questions or need confirmation of the refund on your statement, please feel free to let us know and we will be happy to assist.

Kind regards,
Zenther Support Team

Resposta da Zenther

30/12/2025

Hi,

Thanks for sharing your feedback — we’re sorry for any confusion this caused.

To clarify, all subscriptions require active customer consent at checkout, and every subscription order sends an immediate confirmation email outlining the subscription details. That email also includes access to manage the subscription.

Subscriptions can be cancelled at any time, no questions asked. If for any reason you’re unable to access your subscription portal, our support team can cancel it for you manually as soon as you contact us.

If you’re having trouble reaching us, please rest assured our email and website are fully operational. We encourage you to reply to your order confirmation email so we can assist you right away and resolve this for you promptly.

Kind regards,
Zenther Support Team

Resposta da Zenther

30/12/2025

Hi Cyndi,

Thank you for your patience, and we’re truly sorry for the delay — we completely understand how disappointing this must be, especially when you were excited to try the product.

Your decision to place the subscription on hold was absolutely the right call, and there’s no issue with doing so while you wait for your first order. Your order has shipped and is currently in transit, and delays can occasionally occur once a package is moving through the carrier network, particularly during busy periods.

Please rest assured that we’re actively monitoring this for you. If your order does not arrive shortly, our support team will make this right — whether that’s by arranging a replacement or issuing a refund.

We really appreciate your patience and hope you’ll be able to try the product very soon.

Kind regards,
Zenther Support Team