Absolutely fantastic service. My daughter dropped her phone down a portaloo. When they came to empty it (Richard Simmonds) cleaned her phone, and posted it back to her, including paying for postage an... Ver mais
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Leia as opiniões dos outros
Zero Waste Group came this morning to clear our garden which was a thorough mess. Ben and Dan phoned about 30minutes before arriving and they did an amazing job. Dealing with this company is very eas... Ver mais
Good communication and great service. Needed help clearing items from a container storage unit so ability to book a two hour collection window really helpful. The guys phoned ahead and completed the... Ver mais
A empresa respondeu
John and Craig helped clear out my parent's home in Warley, Brentwood Essex and they were fabulous. Punctual, polite and good-humoured to boot! Nothing was too much bother or complicated for them. The... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Zero Waste Group
Escrito pela empresa
Responsive and ethical waste clearance by Zero Waste Group®
All customers receive a receipted invoice, a duty of care waste transfer note and a job card including before and after photos of their collection including a photograph of their waste on our truck.
Reliable waste clearance
Our fleet of specialist waste clearance vehicles and highly trained teams remove tonnes of waste every day from businesses and homes across the UK.
Ethical and legal disposal
The majority of waste collected is either re-purposed or re-cycled with a minimum ending up in landfill or waste to energy.
Fully evidenced collections
Our collection teams and office staff use the very latest technology to ensure high levels of customer satisfaction. Waste transfer note, before and after photographs and fully receipted invoice are provided with every collection.Informações de contacto
Ground Floor, Cromwell House, Winchester,, SO23 7BT, Hampshire, Reino Unido
- 0345 241 6055
- info@zerowastegroup.co.uk
- zerowastegroup.co.uk
4,7
Excelente
3 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 50% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
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Absolutely brilliant
Absolutely brilliant! Great company, they went above and beyond. Would definitely recommend! Very happy.
29 de agosto de 2024
Opinião espontânea
Resposta da Zero Waste Group
We are pleased you received fantastic service from us and you would like to reuse our clearance service!
We hope you use us again soon.
Many thanks,
Michael from Zero Waste Group ♻️😃👍
Very friendly and helpful guys went…
Very friendly and helpful guys went above and beyond to fit items in their van. Thank you
9 de agosto de 2024
Opinião espontânea
Resposta da Zero Waste Group
We are pleased you received fantastic service from us and you would like to reuse our clearance service!
We hope you use us again soon.
Many thanks,
Michael from Zero Waste Group ♻️😃👍
…Efficient service
The booking process is straightforward and the service is reliable. The guys were friendly and efficient. I would not hesitate to book again.
16 de agosto de 2024
Opinião espontânea
Resposta da Zero Waste Group
We are pleased you received fantastic service from us and you would like to reuse our clearance service!
We hope you use us again soon.
Many thanks,
Michael from Zero Waste Group ♻️😃👍
Excellent group
Excellent group, friendly pick up people and everything got cleared smooth and easy. Would highly recommend to anyone looking to get rid of their recycling or waste.
20 de agosto de 2024
Opinião espontânea
Resposta da Zero Waste Group
We are pleased you received fantastic service from us and you would like to reuse our clearance service!
We hope you use us again soon.
Many thanks,
Michael from Zero Waste Group ♻️😃👍
Be aware the deposit is non refundable
We booked by telephone for garden rubbish removal and paid a £55 deposit. We then received an email detailing the service we’d booked and realised it didn’t meet our needs, so less than 24 hours after receiving the email I contacted to cancel the appointment for the following week and was told the deposit was non-refundable ( after checking the email I found this written in small print at the bottom of the email). Apparently we should have been told this at the time of booking but we have no recollection and asked them to check the recording, we were told they would check and be in touch but to date we have not heard anything. I just want others to be aware and would have preferred to give no stars but this is not an option.
15 de agosto de 2024
Opinião espontânea
Resposta da Zero Waste Group
Hello Leslie, thankyou for your feedback which we appreciate.
We have looked into this matter and conclude that the non refundable nature of your booking fee was fully explained at the time of booking and, as you have stated, confirmed in writing - we sent you a communication following your request for investigation to explain that this was the case.
The reason we take a non refundable booking fee for all collections is that whether the collection goes ahead or not we do still face overheads to administer your booking - these overheads are things such as advertising (so you know we exist and have a resource to lean on), administrative staff who take your call and organize your booking efficiently. In addition, when your booking occupies a space in our schedule it means that other customers cannot book in for that time slot.
Thanks again for your feedback.
Zero Waste Group Ltd.
Too expensive
I must admit that the guys who came to collect my staff were very nice and professional… job was done in no time…. Phone operators I spoke to were very nice and friendly also… very good service…. I must say…. I requested collection of sofa what cost me 115£…. Then in few days I needed to add my mattress also…. They told me they will send me the price later depending on the size a material etc…. After collection I got a bill for 149£…just for mattress collection… with explanation that it was certain type of mattress which need to go to specific waste. It was too late for me to refuse payment or to do anything really… so I paid additional 149£…. But if would I knew it I wouldn’t use this company. In the past I paid for bed with mattress removal 80£ together about 8 month ago… I just didn’t expected. Make sure you have a set up price with them before collection or simply choose different company. To pay 264£ just for sofa and mattress is honestly too much.
19 de agosto de 2024
Opinião espontânea
Resposta da Zero Waste Group
Hello Kristyna, thankyou for your feedback. We were delighted that you found your experience with our collection staff and office staff a pleasant one and also thankyou for your kind words about our service over all.
We are sorry that you found our pricing too high and your advice to others that they should ensure they know the price of a service before they book is very sensible.
Our collection and disposal services are priced to ensure that you receive an excellent service from both our office and collection staff and also that all of the items collected from you are legally and ethically disposed of.
When your collection is complete you receive both before and after photos from us along with an appropriate waste transfer note so that you have complete peace of mind that your waste will be collected efficiently and disposed of legally.
You mention in your feedback that you previously paid another company £80 to collect and dispose of a bed and a mattress - with mattress disposal costs alone of approximately £90 per mattress in the UK I wonder where your bed and mattress were disposed of - hopefully you have all of the appropriate paperwork and audit trail to show anyone that should ask.
Cheaper services are certainly available however like many things in life you do tend to get what you pay for.
Thanks again for the very valuable feedback.
Zero Waste Group Ltd
Excellent service
Excellent service. Was let down by another company and Zero Waste was able to help at short notice, and actually turned out to be cheaper. Communications throughout was great, with an easy contact number. Service on the day (by Ian) was very efficient. Would thoroughly recommend this company.
9 de agosto de 2024
Opinião espontânea
Resposta da Zero Waste Group
We are pleased you received fantastic service from us and you would like to reuse our clearance service!
We hope you use us again soon.
Many thanks,
Michael from Zero Waste Group ♻️😃👍
Excellent service
Really impressed with the service from Zero Waste Group from the initial contact to the finished job.
All the team were outstanding. Highly recommend.
30 de julho de 2024
Opinião espontânea
Resposta da Zero Waste Group
We are pleased you received fantastic service from us and you would like to reuse our clearance service!
We hope you use us again soon.
Many thanks,
Michael from Zero Waste Group ♻️😃👍
Quick and efficient service
Quick and efficient service, and they even swept the patio after removing the waste! Very much appreciated, thank you. I would definitely recommend this company
29 de julho de 2024
Opinião espontânea
Resposta da Zero Waste Group
We are pleased you received fantastic service from us and you would like to reuse our clearance service!
We hope you use us again soon.
Many thanks,
Michael from Zero Waste Group ♻️😃👍
zero waste 100% professional
really good professionals. turned up on time and worked really hard to get the job done. Thoroughly. Will always recommend your group
24 de julho de 2024
Opinião espontânea
Resposta da Zero Waste Group
We are pleased you received fantastic service from us and you would like to reuse our clearance service!
We hope you use us again soon.
Many thanks,
Michael from Zero Waste Group ♻️😃👍
Very good service
Very good service, can't fault, would definitely use you again, keep up the good work
16 de julho de 2024
Resposta da Zero Waste Group
We are pleased you received fantastic service from us and you would like to reuse our clearance service!
We hope you use us again soon.
Many thanks,
Michael from Zero Waste Group ♻️😃👍
Thank you, Zero Waste Group
Thank you, Zero Waste Group. I am very happy that your team got rid of such a lot of rubbish and clutter from the house and garden. The lads were very efficient and helpful. I would definitely come to you again if I need to.
16 de julho de 2024
Resposta da Zero Waste Group
We are pleased you received fantastic service from us and you would like to reuse our clearance service!
We hope you use us again soon.
Many thanks,
Michael from Zero Waste Group ♻️😃👍
Resposta da Zero Waste Group
We are pleased you received fantastic service from us and you would like to reuse our clearance service!
We hope you use us again soon.
Many thanks,
Michael from Zero Waste Group ♻️😃👍
The Zero Waste team were very punctual
The Zero Waste team were very punctual, very friendly and very quick. There was no fuss and no bother.
18 de julho de 2024
Resposta da Zero Waste Group
We are pleased you received fantastic service from us and you would like to reuse our clearance service!
We hope you use us again soon.
Many thanks,
Michael from Zero Waste Group ♻️😃👍
Booking handled well and removers…
Booking handled well and removers worked quickly and efficiently.
18 de julho de 2024
Opinião espontânea
Resposta da Zero Waste Group
We are pleased you received fantastic service from us and you would like to reuse our clearance service!
We hope you use us again soon.
Many thanks,
Michael from Zero Waste Group ♻️😃👍
Stressful experience
They forgot to clear the loft even though I had requested them to. And they left a load of strewn rubbish everywhere. They did come back and deal with it, for which I was grateful but the whole thing was a headache. They also forgot an object in the communal hallway and I had to organise for someone else to clear it. They seem like a good company so I was disappointed overall.
7 de junho de 2024
Opinião espontânea
The two men that arrived were so very…
The two men that arrived were so very helpful and cheerful. They took such a lot of stuff which was needed. I definitely couldn’t have done it myself. I’m really impressed with them and the office.
16 de julho de 2024
Resposta da Zero Waste Group
We are pleased you received fantastic service from us and you would like to reuse our clearance service!
We hope you use us again soon.
Many thanks,
Michael from Zero Waste Group ♻️😃👍
Guys who collected from us were 1st…
Guys who collected from us were 1st class will use this company again without hesitation
16 de julho de 2024
Resposta da Zero Waste Group
We are pleased you received fantastic service from us and you would like to reuse our clearance service!
We hope you use us again soon.
Many thanks,
Michael from Zero Waste Group ♻️😃👍
Resposta da Zero Waste Group
We are pleased you received fantastic service from us and you would like to reuse our clearance service!
We hope you use us again soon.
Many thanks,
Michael from Zero Waste Group ♻️😃👍
Efficient and helpful answering of…
Efficient and helpful answering of telephone and collection arrangements
16 de julho de 2024
Resposta da Zero Waste Group
We are pleased you received fantastic service from us and you would like to reuse our clearance service!
We hope you use us again soon.
Many thanks,
Michael from Zero Waste Group ♻️😃👍
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