Ordered my size - style didn’t fit at all, so returned it unworn and had half of rental cost (approx £13) deducted for postage / handling. Not sure why this is any different from any other online orde... Ver mais
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Leia as opiniões dos outros
Fantastic experience renting my first Finisterre wetsuit. I tried last summer but was too slow on to nab the stock. I had a panic about 12 degree water temp & I'm so pleased I got a last minute 4mm su... Ver mais
A empresa respondeu
Stress free wedding outfit! And a fraction of the price which I loved. I’m going to so many weddings at the moment I just didn’t want to buy yet another dress but then also overlap in guests meant I... Ver mais
A empresa respondeu
My rental arrived in excellent time, well before my actual rental date and in perfect condition. The return process was super easy and best of all I got to feel like I was wearing a new gorgeous dress... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Reimagining ownership. Zoa partners with leading brands so that shoppers can rent directly from their sites. Rent from brands such as Nobody's Child, Oh Polly and Finisterre. Try before you buy for ££s off the purchase price too.
Informações de contacto
15 The Watermark, NE11 9SY, Gateshead, Reino Unido
- customersupport@zoarental.com
- zoarental.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 45% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Avoid! Order cancelled 3 days before due
I placed an order with Zoa Rentals and paid in full 4 weeks in advance of my event. 3 days before it was due to be delivered I got an email to say they can no longer send the item and they could not explain why it was no longer available. This was a special occasion dress so it was beyond disappointing and I have had to pay to buy a brand new dress and urgent next day delivery so I've ended up paying even more for a dress I did not want. This was my first experience with Zoa Rental and will not use them again due to this terrible experience.
This is a great service
This is a great service. Items arrived early. The dress was perfect and it was so easy to return.
The item was on time and it was on…
The item was on time and it was on perfect condition
Delivery for rental was so quick and…
Delivery for rental was so quick and easy to return, perfect for a special one time wear without paying full price for item! Big fan of renting dresses now 💚✨
This is the second time I have had an…
This is the second time I have had an Oh Polly Zoe rental, and the dress has arrived stress free, and I’ve returned with their free postage via the post office with ease.
A really economical and environmentally friendly way of obtaining a new outfit for a one off event.
I would most certainly do it again.
High-quality high recommended 10/10
Elegant and Well-Fitting Dress – Perfect for a Special Occasion
⭐️⭐️⭐️⭐️⭐️
I recently rented a dress from Oh Polly for my hen night, and I was thoroughly impressed with both the garment and the overall rental experience. The dress beautifully packaged, and in excellent pristine condition.
The fit was true to size and flattered my figure l. The material felt luxurious, and the design was both elegant and modern — ideal for a celebratory evening. I received numerous compliments throughout the night, and I felt confident and comfortable wearing it for several hours.
The return process was equally smooth, with clear instructions and prompt confirmation once the item was received. I would highly recommend Oh Polly to anyone seeking high-quality occasionwear, particularly for important events like a hen party or evening celebration. I look forward to renting from them again in the future.
Will never use again
The dress was described as coming up small. I ordered my usual size and the dress was far too big. Quality of the dress was poor. I was unable to wear the dress and so felt like it was a complete waste of money as I wasn’t able to wear the dress.
Perf service
Item arrived before my rental period. Item was clean had no horrible smells everything intact. Instructions were clear. I definitely will be using the service again for an event - such a great idea.
I haven't even worn the dress as it…
I haven't even worn the dress as it wasn't the colour shown in the picture
Would give zero if possible
Would give zero if possible. I ordered from Nobody’s Child and got my usual size from the brand. The dress came and it was too small for me. Zoa said that as per brand policy they don’t offer refunds for unworn items, and that I have to pay for the delivery of a new item if I want it. This was not made clear before I placed the order. And the “lovely” customer service did not even reply to me after I said this in an email. Basically disregarded my complaint. I paid for an unworn dress that was of no use for me. It felt like I was scammed.
Great Service
I hired two long sleeve no leg 2mm wetsuits for a week long trip to Woolacombe this summer. Its not a usual holiday for me so didn't want to buy a wetsuit, so having the option to hire one for the week was brilliant. I ordered a 16 based on the size guide (I'm a bit round), but as I am only 5'2 it was too long in the body which did lead to some chafing by the end of the day. Which meant I couldn't wear the suit for the next couple of days. However the weight was great and the flexibility around the shoulders didn't restrict movement at all. If there had been a shorts version available I would have had that. My daughter is 5'10 and between a 12 and 14 on the sizing guide and I got her a 12 which fitted well. The suits arrived in plenty of time for departure and returning them was so simple with the self addressed stickers...although the boxes are quite big and the lady in the post office didn't look too happy ; ) I would definitely consider buying a Finisterre wetsuit after having and the experience of trying one in the water. Great service, Thank you.
Great way to try a piece of kit…
Needed a light shorty wetsuit rather than my own thicker long one. It arrived on time with minimal packaging, was perfect for the Atlantic coast of Galicia and easy to return.
Super easy process and affordable
Super easy process and affordable. Will 100% use again in the future.
Amazing experience very quick and…
Amazing experience very quick and exactly what I ordered
Amazing service
Amazing service! Great value for money and hassle free returns.
Can’t wait to rent my next outfit.
Would definitely recommend dress rental service
Sizing chart with exact measurements meant sizing the dress was easy without trying on. Dress even arrived a couple of days early, clean and in good condition - looked great! Return was so simple! Very happy. Would use again and definitely recommend.
great service
Very nice dress very heavy and very see…
Very nice dress very heavy and very see through u cannot wear underwear under it as it was all showing and also not good for boobs as they were hanging out
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