Ordered my size - style didn’t fit at all, so returned it unworn and had half of rental cost (approx £13) deducted for postage / handling. Not sure why this is any different from any other online orde... Ver mais
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Leia as opiniões dos outros
Fantastic experience renting my first Finisterre wetsuit. I tried last summer but was too slow on to nab the stock. I had a panic about 12 degree water temp & I'm so pleased I got a last minute 4mm su... Ver mais
A empresa respondeu
Stress free wedding outfit! And a fraction of the price which I loved. I’m going to so many weddings at the moment I just didn’t want to buy yet another dress but then also overlap in guests meant I... Ver mais
A empresa respondeu
My rental arrived in excellent time, well before my actual rental date and in perfect condition. The return process was super easy and best of all I got to feel like I was wearing a new gorgeous dress... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Reimagining ownership. Zoa partners with leading brands so that shoppers can rent directly from their sites. Rent from brands such as Nobody's Child, Oh Polly and Finisterre. Try before you buy for ££s off the purchase price too.
Informações de contacto
15 The Watermark, NE11 9SY, Gateshead, Reino Unido
- customersupport@zoarental.com
- zoarental.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 45% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
It was so good I bought it!
It was so good I bought it!!
Thank you
Unreasonable Handling Fee (Unworn)
Ordered my size - style didn’t fit at all, so returned it unworn and had half of rental cost (approx £13) deducted for postage / handling. Not sure why this is any different from any other online order, in terms of consumer rights
Not very good
Not very good
Dress arrived early which was wonderful
However I had previously tried the dress on in store so knew what to expect and what size to hire
The dress was not the same
It seemed to have shrunk in the wash and also the zip was in a completely different place.
Luckily had time to go out and buy another one
Customer services were very helpful but a shame it was wrong in the first instance.
Such a brilliant service!
Such a brilliant service!! This is my second time using Zoa and both times were flawless! Dresses arrived early, brand new tags still on, and so easy to return! Highly recommend!

Resposta da Zoarental
Dress arrived with a broken zip
Dress arrived with a broken zip, mark on the back, and stitching on the straps showing it had been altered. They couldn’t replace the dress in time so I was left without

Resposta da Zoarental
Stress free wedding outfit
Stress free wedding outfit! And a fraction of the price which I loved. I’m going to so many weddings at the moment I just didn’t want to buy yet another dress but then also overlap in guests meant I didn’t want to wear the same dresses over and over again. I was always a bit worried about hiring - what if I end up without a dress - but it came on the day that I ordered it for, the dress was lovely, I had a great night wearing it and returns were hassle free. My new go to for weddings !

Resposta da Zoarental
It was delivered promptly and was in…
It was delivered promptly and was in brilliant condition. Unfortunately, I couldn’t use the dress for the occasion I rented it for because it was too big.

Resposta da Zoarental
Great service
Great service. Used it a few times. Allows me to dress really nicely for one off events without having to spend a fortune and take up space in my wardrobe.

Resposta da Zoarental
Very easy and straightforward
Very easy and straightforward, will definitely be using it again

Resposta da Zoarental
Delivery and returns process was very…
Delivery and returns process was very good unfortunately the dress was so crumpled I didn't want to ruin it by trying to get creases out, I did not wear the rental and had to find an alternative

Resposta da Zoarental
Fantastic experience renting my first…
Fantastic experience renting my first Finisterre wetsuit. I tried last summer but was too slow on to nab the stock. I had a panic about 12 degree water temp & I'm so pleased I got a last minute 4mm suit. A brand new suit arrived in 2 days - ready for half term - and couldn't be easier to return. It was fantastic taking on the Atlantic in a 4mm knowing the seals & puffins wouldn't be harmed by any persistent chemicals. Super impressed by the service when our car broke down & I was late returning it. Thank you all!

Resposta da Zoarental
This is such a great idea
This is such a great idea! My rental item was delivered on time & after 1 use I decided to buy it. The whole process was very efficient & a great price too.

Resposta da Zoarental
Really great service
Really great service. Would definitely recommend.

Resposta da Zoarental
I loved this suit and the fact that the…
I loved this suit and the fact that the hire option allowed for a real life trial for a fairly costly item . Will be buying . Thank you .

Resposta da Zoarental
A great wetsuit and very handy that it…
A great wetsuit and very handy that it can be rented as I only needed it for a few days!! Also excellent service from start to finish!

Resposta da Zoarental
Delivery came early
Delivery came early and the dress was brand new with tags on. Very easy and straightforward to return.

Resposta da Zoarental
Super easy process
Super easy process. Item was gorgeous and perfect for what I needed it for. The Oh Polly rental system is genius!

Resposta da Zoarental
Excellent experience
My rental arrived in excellent time, well before my actual rental date and in perfect condition. The return process was super easy and best of all I got to feel like I was wearing a new gorgeous dress without the price tag! I have five weddings this year so rental needed to be an option for sure. I did have to purchase : try from the brand beforehand to check the size. Can highly recommend Zoa rental, efficient and convenient for the modern woman!

Resposta da Zoarental
Amazing experience
The dress was delivered a day before the rental day which was amazing. Love that you don’t need to pay for postage back it’s included in the price. Will definitely be renting again from here 10/10.

Resposta da Zoarental
Wearing such a statement piece I knew…
Wearing such a statement piece I knew I’d only wear once, the rental service is perfect for occasions like this. Received with ease & returning was also easy, highly recommend.

Resposta da Zoarental
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