We were with GPS Trackit for years, they changed/sold to Zonar. Made us sign a new 3 year contact Our system never worked right after that. Reached out to Technical support numerous times with eith... Ver mais
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Leia as opiniões dos outros
I love the session and trying to understand as we move along, but she’s a bit too fast as we are moving along. I maybe wrong but it will help if we can ask questions before moving on to the next proj... Ver mais
Wow, I had been having some issues with miscommunications etc and Janet has been such a great help figuring out account out. She communicates clearly, concisely and as scheduled. She took the time to... Ver mais
Always receive five-star support from Trevor Hoyle. He is responsive and resolves our issues stemming from our recent migration to a new platform. All of the team at GPS Trackit are awesome to work... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Zonar provides fleet management, telematics, fleet health, and safety and compliance solutions for commercial and public fleets to operate more safely and efficiently. The company provides personalized, human support at every stage from service and solution engineering, to installation support and unlimited training, to phone-based customer service 24/7/365 at any stage. More than 15,000 fleets currently use Zonar solutions, which include fleet management software, video and tethered telematics, electronic verified inspection reporting, predictive maintenance, real-time GPS vehicle tracking, AI-powered dashcams, driver coaching software, electronic logging devices, fuel management, discreet asset tracking and field service management. For student transportation fleets, Zonar also provides school bus routing and fleet management, student rider safety solutions and digital ridership tracking. Founded in 2001 and based in the U.S., Zonar serves public and private fleets in student transportation, state and local government, utilities, construction, transit, vocational, field service and commercial freight markets across North and Latin America. The company is headquartered in Seattle, Washington, with key offices in Latin America.
Informações de contacto
821 2nd Ave Ste 1100, 98104, Seattle, Estados Unidos da América
- (877) 843 3847
- customerservice@zonarsystems.com
- zonar.com
Smart fleet management tech for safety
3,9
Bom
272 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 60% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Daniel with Zonar went beyond his job…
Daniel with Zonar went beyond his job helping me and making sure my buying and set up went as smooth as possible even help with getting me familiar with the system after I got it hooked up service was all around great thanks
6 de setembro de 2025
Opinião espontânea
Learned a lot & the explanation was…
Learned a lot & the explanation was easy to understand
2 de outubro de 2025
This was a good introduction to our new…
This was a good introduction to our new system. I look forward to using it
18 de setembro de 2025
Zonar - Basic Training - Excellent
Savannah did an excellent job covering the Basics. She was able to address my additional questions with absolute clarity. This training was valuable time spent.
12 de setembro de 2025
phone call
The individual that reached out verified that I received the new link to finish registration and stayed on the phone to be sure it worked.
9 de setembro de 2025
it was good but a lot of information in…
it was good but a lot of information in a short amount of time and Im someone that learns from doing . So I tried to follow along while doing it and got lost.
2 de setembro de 2025
Resposta da Zonar
Thanks for the feedback about our platform training. We'll be sure to share your feedback with our training team. Someone will be reaching out to you to schedule some more hands-on training. In the meantime, we're here to support you. We offer unlimited training and have resources available in our help center on every topic you can imagine. Please let us know how we can help you get the most out of our platform.
Thank you!
Zonar Support
Great training
Great training! Was able to see so many more benefits than we knew where there. Looking forward to getting into this system more to help our buisness.
2 de setembro de 2025
Resposta da Zonar
Hi Ashli, Thank you for the great review! We're here for you if you need anything at all. Please don't hesitate to reach out for assistance, a refresher, or continued knowledge of new products and features.
Zonar Customer Experience Team
Good clear outline of system basics.
26 de agosto de 2025
Resposta da Zonar
Thank you for the 5* review. Once you get the hang of the basics, definitely check out the advanced options to get the most out of the system. We can do a lot to help you and your company reduce wear and tear, manage driver behavior, safeguard your assets and more.
Thanks!
Zonar Customer Experience Team
Resposta da Zonar
Thanks for the great review!
Had little to do with using the…
Had little to do with using the functions of the program that are germane to our business.
12 de agosto de 2025
Resposta da Zonar
Hi Rob, would love to know more about what would benefit your business that didn't hit the mark. We continuously enhance and develop based on our customers' needs. Please feel free to give us a call and provide more information about what would be meaningful for your business.
Thanks,
GPST Support Team
Andrew is attentive and prompt in…
Andrew is attentive and prompt in responses, he will get answers fast and his communication is great.
31 de julho de 2025
Opinião espontânea
We had a very frustrating experience…
We had a very frustrating experience with GPS Trackit. Their customer service is awful—our account manager never returned calls, and communication was nearly impossible. Even after we cancelled our service, they continued to charge us, and we’re still trying to get a final invoice.
This level of service is unacceptable, especially for a company managing critical fleet operations. I do not recommend GPS Trackit to anyone looking for reliable fleet tracking or customer support.
14 de julho de 2025
Opinião espontânea
Resposta da Zonar
We take all reviews very seriously and carefully examine the account history to ensure we have done everything possible to deliver a great customer experience. After reviewing the interactions on this account, we found that the customer has been loyal to GPS Trackit since 2019 and had only one reported issue in 2025 before their cancellation request. The challenges the customer faced with support during the cancellation process are a valid reason for their critical feedback. We apologize for the difficulties encountered and have taken appropriate internal steps to ensure a smoother cancellation experience in the future. The customer was also provided a credit to address the delay in their cancellation.
Very clear on instructions and good…
Very clear on instructions and good advice as details were gone over.
16 de julho de 2025
Absolutely the worst customer service…
Absolutely the worst customer service in the industry. I kinda like some of the features that they had but their customer service was so bad and the employees would lie to you!! Terrible company Stay away! Customer service is everything with GPS
1 de janeiro de 2025
Opinião espontânea
Resposta da Zonar
We take all customer feedback very seriously and have thoroughly reviewed the account history to confirm our efforts to provide an excellent experience. Our records show that the customer has been a loyal user of GPS Trackit since 2023 and had no reported issues during 2025 prior to requesting cancellation. We acknowledge that the difficulties encountered with support during the cancellation process are a valid reason for the customer’s critical review. We sincerely apologize for the inconvenience caused and have implemented internal measures to improve the cancellation experience. Additionally, the customer was issued a credit to compensate for the delay in their cancellation.
Lost $1000. Absolutely Horrible Customer Service
Absolutely Horrible Customer Service. I had issues with my asset tracker starter relay. It gets stuck on disable & I can't turn on my machine for hours. It happened multiple times & the latest time it did not turn on all day. They claim the issue is with installation.
They have 3rd party "certified installers" so I have to pay for a 3rd party tech to check the asset. The first time the tech said it was good, but we continued with the same issue a few weeks later. They don't care if the tech said installation was good they insist they're Trackers are not the problem.
Then Again, GPS trackit told me that installation is still the problem. The most recent time I had to rent equipment out because I could not turn on my equipment. I'm going to lose over a $1000 because of the rental & paying a 3rd party technician AGAIN.
0/10 I don't recommend. GPS Trackers will leave you stranded & they take no accountability & don't work with you at all. They don't guarantee the work of the 3rd party installer. You are on your own. Take your business elsewhere where they guarantee the tracker. Also, you have a 60-day cancelation clause. You still have to pay for the service. Your money is lost, but please find another service or they will cost you more
15 de junho de 2025
Opinião espontânea
Resposta da Zonar
We’re sorry for the experience this customer had, and we’ve worked directly with them to resolve the issue. We recognize the failure with the starter disable feature and, to help make things right, we waived both the termination fee and the 60-day cancellation policy. Thank you for your feedback—it helps us improve our service.
Person was very professional and…
Person was very professional and patient with our questions
11 de junho de 2025
I would give them 0 stars
I would give them 0 stars. Liars. They charged me after cancellation and promised not to charge no more. And guess what!? They continue charging even after all promises. This is unbelievable!!!!!
11 de junho de 2025
Opinião espontânea
Resposta da Zonar
We’re sorry to hear about your experience. We identified that an internal error in how your cancellation was processed resulted in an additional month being billed. We promptly reversed the charge, and the issue has been resolved.
We sincerely regret that this occurred and have taken steps to ensure it doesn't happen again. We attempted to follow up with you to confirm, but were unable to reach you.
If you have any further concerns, we’d be happy to assist.
Thank you,
GPST Billing Team
DO NOT BUY THIS TRACKING…
DO NOT BUY THIS TRACKING DEVICE/SERVICE. I feel completely used and abused from this company. Oh, and you go have to love the 60-day cancellation wait time. A bunch of promises of changes with nothing done. Do yourself a costly favor and stay away. Please learn from my experience and save yourself hassle, time and money
6 de junho de 2025
Opinião espontânea
Resposta da Zonar
Hi Brian Ritchie, We’ve attempted to contact you regarding your review and cancellation request. You signed up with us in April 2024, and up until your recent request, we had not received any concerns or complaints about your experience with our products or services.
As part of our commitment to customer satisfaction, we offer a 90-day satisfaction period at the beginning of every service to allow customers ample time to evaluate our offerings. Our 60-day cancellation policy, which applies after this initial period, is clearly outlined in our terms and conditions and is intended to ensure transparency and fairness.
We value all feedback and would be happy to speak with you directly if you’d like to discuss your concerns further.
Thanks,
GPST Support
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