ZONE Opiniões 

I ordered shutters and blinds in March, i have had any contact and phoned the office over a week ago and was assured I would be priority and would receive a call back.
I have had no contact and have sent an email for a fitting date or refund of my deposit of over £500. I used this company on previous occasions and am disappointed their customer service has declined. I would not recommend not to use this company.

Ordered blinds 22nd April several emails as received no updates on blinds. Eventually requested a refund . Despite emails and phone calls i am still waiting on my refund, so now having to go to trading standards.

On Friday 7th of June I wrote and posted a scathing review of this company because, after a series of let downs and excuses with nobody taking responsibility to sort out my fitting date which was now into the sixth week of waiting so I felt justified in doing so.
As a happy returning customer of 2 years I was disappointed that the company had seemed to be in trouble, however, later in the evening about 8pm I had a personal visit from Craig the owner director of the company wanting to know the problem as there had been similar over previous weeks. It appears that Craig doesn’t spend a lot of time in the office and he was unaware of any concerns and asked if he could have the opportunity to sort it out by himself to which I agreed.
The next day I received an email from Craig saying that he had got to the root of the problem which was that my order was incomplete and if I agreed then he could have my blinds fitted on Wednesday the 12th. I am happy to say that true to his word the blinds were fitted on the day and I would like to add a thank you to Craig for taking responsibility for others failures and I sincerely hope his company learns to treat customers a lot better than in recent times.

Absolute disgrace of a company, ordered from wishaw branch over 2 months ago and still not been fitted. Had excuse after excuse, avoid.

-RUBBISH QUALITY OF PRODUCTS
-RUBBISH CUSTOMER CARE
-RUBBISH WARRANTY

SAVE YOURSELF SOME PAIN AND FRUSTRATIONS AND ORDER ELSEWHERE.

Order placed with deposit on 11th Jan 24, with full balance paid on 22nd Jan 24, and initial install date was 30th Jan 24.
Call was received day before fitting where they advised the order was lost and they were unable to locate it, they were unsure if it was delivered to wrong address or even if it was delivered at all (sigh).

I called Zone Blinds on 2nd Feb demanding an update or refund which they refused, as the order was made and would fit the blinds once they located them 5th Feb which was delayed again until 8th Feb 24.

Wish I had checked the reviews before placing an order for full house, looking at previous reviews now, it is safe to say that ZONE Blinds will miss the estimated install date as they did with me for Jan 24, and blame their supplier OR lost in post OR faulty blinds which have been returned to supplier or any other excuse they can think of.

2 chains have broken and have been replaced and another 2 of my blinds have now torn which were reported in Mar 24 and I am still awaiting a resolution.

2 account managers that I have dealt with since I placed my order (Liz and Gillian) have left the company and now I am dealing with a 3rd account manager.

I have now taken this up with lawyers for resolution.

I DO NOT RECOMMEND THIS AWFUL COMPANY; YOU HAVE BEEN WARNED

Placed an order of £1000 on 27th March for roman blinds. On 12th June still no blinds fitted. 3 failed fitting appointments with being let done on the day and I have been given every excuse under the sun. Staff in hospital, the material wouldn't bond so supposedly now being made in Dubai but can't show proof and can't provide an update on the order. Offered £300 refund or to cancel the order. 11weeks this company have had my money and nothing to show for it. Have been told someone will be fitting 2 out of the 6 blinds today but I don't hold out much hope. AVOID THIS COMPANY AT ALL COSTS! Complete and utter liars!

Update had a fitter come out to fit 2 out of the 6 blinds ordered. One of the blinds was a completely different material/colour than what I had ordered! Demanded my money back and promised to have it by close of play tomorrow (we will see!) and for someone to come and collect the blinds. The director Craig Dunlop is using all sorts of excuses and doesn’t like when customers are annoyed and ends up hanging up the phone. Zero customer care!

I placed an order on 11th April 2024 for a few blinds and paid 60% of the quoted price. At that time the gentleman who came to measure the blind sizes told us that it would be 3 weeks for the blinds to be ready. I believed him. Even after 4 weeks, no-one contacted me about the blinds and when I contacted they said that the blinds were still in the factory. On 14th May one of their employees called me and said that my blinds would be installed on 28th May and asked me to make the remaining payment which I paid. On 27th May they called me that they were canceling the installation of the blinds as they were not ready yet. I asked them when they are going to put to which the office of Zone Blinds has no idea. I asked to speak to their manager and asked for the email address/phone number which they did not share. I kept calling them daily for an update and I was told daily that the general manager will call me but never did.
Then few days letter the Craig Dunlop mailed me saying that he would fix this issue and put the blinds in a week and he would be offering me a 200 pounds discount for the inconvenience. I agreed to the fact that if he could not get the the blinds on the said date then he would be refunding my money and canceling the order to which Craig Dunlop agreed. On the morning of that day, the Craig mailed me again to say that he could not install the blinds as the courier lost the blinds to which I asked him to cancel the order and refund my money. He promised me that he would be refunding the money but even after 4 days there is no sign of money and my email is unanswered. Now I have no option but to involve the bank to get my money back. This was my experience with Zone Blinds in Glasgow. I will advise everyone to avoid this company unless they are willing to lose their money and go on the constant hassle of dealing with them. It was a mistake to do business with them. AVOID AT ALL COSTS..

I ordered my blinds on 10 April 2024 and dealt with Stuart, who was very pleasant and offered great service. I was assured that they would be ready in 3/4 weeks, perfect time for moving into my new house. Payment was made in full 14th of May as this was apparently required to allow fitting to be booked. Fast forward to today, 7th June, and I have had multiple fitting dates, each of these cancelled for a different reasons; the perfect fits weren't ready, the delivery never arrived and last night I got "none of the blinds are ready to be shipped from the warehouse". I was assured by the customer service rep that I would receive a phone call first thing today (7th) to provide an update. Zone have not phoned me once today, I have phoned them multiple times and have been passed pillar to post without getting any answers. At this point I have no confidence in this company and who knows if I will ever see my blinds, my experience is the same as most of the recent reviews. I will continue to chase for an update today but at this point I just want my money back. Avoid at all costs, more hassle than it is worth!

DO NOT BUY BLINDS FROM THIS COMPANY. This is the first time I have ever written a trustpilot review but I feel I need to because of the horrendous service. Ordered blinds for my full house and was told they would be fitted within 3weeks. 6 weeks later and I am still waiting. I have heard every excuse under the sun from the customer services team who are always very nice and helpful but actually nothing ever happens, they don’t call you back and when you call them you just move to the next excuse. I went with them because of they offer NHS discount but now think that are just luring NHS staff in and treating us terribly.
Update - Just found out my blinds aren’t even made yet despite being told they were in a van yesterday! Google reviews are awful, wish I had read them before ordering because all true 😢
Update 2 Someone was supposed to contact me about a refund, surprise surprise, it didn’t happen. How much more of my life will I have to waste chasing up Zone at Home 😩
Update 3 Still no blinds and no refund and now being ignored by customer services.
Update 4 Another example of the dishonesty shown by this company…I posted on their facebook page to warn my fellow NHS colleagues that they are offering us a discount and then basically stealing our money and they removed my post!! Still no refund or blinds for me.
Update 5 As per the response from Zone, the director turned up on my doorstep completely out of the blue which didn’t feel entirely comfortable. He has promised to have my blinds fitted next Friday but we will see. Final update to follow after that 🤞🏻

Honestly the worst company to deal with! Avoid at all costs. Ordered our blinds for our new home on the 22nd March 24, fitting date arranged for the 16th April, we had to delay the date by one week as our sale of our home was delayed by a week, not a problem to Zone Blinds, rearranged for the following week, received a call to advise that our blinds had not arrived in the warehouse, not an issue, these things happen, no follow up calls, no rearranged date for fitting, call after call was answered with they had not arrived in their warehouse yet. Finally we got a date for our wooden blinds in May, these were fitted swiftly with the quote from the fitter "Aye Hen you'll be able to run round your house in your undies now" not appropriate! And all pelmets have fallen off apart from one of our brand new wooden blinds. Since then we have been advised our perfect fit blinds would be fitted today, promise after promise. Husband took the day off work, no confirmation from Zone, no fitter arrived........surprise, surprise! All calls went unanswered until my Husband had to withhold his number and then they answered. Apparently the fitter was rushed away to Hospital, I hope he recovers well however that should not impact on my blinds being fitted by a so called professional company. Promised a courtesy call back, no call was received. I was made to pay in full for my blinds in advance of any fitting and to date customer service has been shocking. You might pay more from a reputable company but it will be worth it to have your blinds fitted on time and stress free. I am disgusted by Zone Blinds.

Ordered shutters March 2023, for delivering in the summer. Visit from the managing director in September to explain there was a supplier issue and he wanted us to bear with them whilst they changed suppliers. Since then we have had so many different stories but the outcome is the same, no shutters and the company has £1500 of our money which we are now chasing for a refund.
They don’t call you back when they say they do and Craig, the MD is always “behind with his emails”. Avoid at all costs. Not to be trusted and shambolic customer service.

Pretty poor service from a company I have used previously with no problems.

Ordered blinds on the 16th April and told 3 weeks lead time, no problem.

Booked in for fitting on May 23rd only to be called the day before to be advised the blinds have went “missing”. Rebooked for June 4th and advised that blinds would be remade, then a call the day before to advise blinds are no where to be seen. No one can confirm as yet that the blinds were remade, or they have lost two sets of blinds.

I have very little confidence that the blinds will actually make an appearance, unfortunately owing to other reviews, this seems to be a common occurrence.

Update June 7th

Blinds were fitted this morning, and I am happy with the end product. However the overall experience has kept rating low

Can anyone tell me if they have ever had their money back from ZONE BLINDS—— UPDATE —-,I am now in discussion with Craig Dunlop the boss who wasn’t aware of my situation regarding my order and I am now positive Craig will get things sorted out , I am happy to say my problem has been sorted out to my satisfaction by Craig Dunlop very quickly thank you Craig , if anyone has a problem contact Craig who will get it sorted

Second review, original been deleted.
Scam company stealing money.
See Google reviews as trustpilot seems to remove legit reviews so not exactly worth trusting.

Stay away from this company ordered blinds in Feb told all different stories blinds lost sent wrong colour fitter could not fit them because of a bereavement even spoke to craig the director he promised they would be fitted in 2 weeks again another excuse asked for my money back they said I would have to wait 12 days phoned today told more lies I am going to take legal action as 650 is a lot of money anyone else having bother getting thier money back

If I could put 0 Stars I would - Order was placed on the 23 Feb for the perfect fit blind, And was told that this would be available for fitting 4-6 Weeks later - That was Ideal as I was wanting it before the summer months came in - Fast Forward to May No Blind numerous attempts to re arrange fitting as it was an issue with the Cargo apparently - Constant emails back and fourth from the Director eventually lost faith in this Company and finally got a refund and promised as soon as the blind came in they will fit FREE fast forward another few weeks and still no blind thankfully I had went with another company - Myself and my family have used this company for years as we have had no issue with them was always excellent shame the standards have dropped - Stay away if you don't want messed around - **UPDATE Director Craig emailed after seeing this review and explained the blind had been delivered and Hayley from the weekend team would give me a call true to his word hayley called on Saturday and booked me in for Today 23/May called this morning advised everything was ok 30min call before arrival as requested nothing all day again called shortly after 1 to be told they would call the fitter and call me back about 1315pm I got a call back saying that she had just reebooted her PC and it was actually next Thursday that was booked in for me which I would never have booked as im out the country - I have been left puzzled as this was not the case this morning when I called at 9am baffled is an understatement- Again Avoid if you dont want messed about I will most definitely not be using or recommending this Company to anyone! I gave them the benefit of the doubt on EVERY occasion

£1,000 worth of blinds ordered 16th January.

First attempted fitting failed due to couriers damaging the blinds in transit

Second attempted fitting failed due to flaw in fabric of blinds.

Third attempt partial success but patio blind had not been made correctly.

Attempt to repair patio blind left it in a worse state. Trimming left a severly frayed edge and putting a piece of paper in the roll fold at the top just left more marks running down the blind.

The patio blind was eventually reordered and booked in for fitting which again didn't go ahead due to a failed delivery by the couriers.

Eventually fitted 1st May but I have already had to take it down and rehang as it was not fitted properly at mechanism side. I can't help but think this was a final slap in the face from Zone.

Zone Blinds have been awful to deal with. From passive aggressive staff in the office to an arrogant defensive fitter when the repair was being attempted who needs to learn some manners and realise they are in someone's home - not their own.

They will say the unacceptable delay was outwith their control but what is within their control is communication and politeness both of which were lacking. As a customer I expected some ownership of all issues and management of the poor situation. Shame on you Zone.

I would tell everyone to go elsewhere but, despite my experience, if you place an order make sure Zone get it right first time. It's what you deserve as a customer. And if they don't get it right first time get your money back and go elsewhere. I gave them the benefit of the doubt too often.

I have ordered Shutters on November 13th 2023. I'm still waiting for a fitting date. I was given a fitting date of March 1st. That date came and went I've called repeatedly and get the same response. They will call the shutter team and get back to me. Still waiting on a call back.its now going on 6 months

Very similar experience to the last 2 reviews. We ordered our blinds on 25th January and told to expect installation in 4 weeks.
First installation date was cancelled on the day before they were due to be installed. On the second date, no one turned up and we had to contact Zone to find out what was going on. We got the same response of damaged materials.
Like a previous reviewer we received an email from a Director, but we were offered a partial refund. Despite us emailing and phoning the company we are now 3 weeks on and have had no responses, no refund and absolutely no sign of any blinds being installed.
This company used to get really good reviews-what’s going on? It’s an absolutely disgusting way to treat customers.

Ordered blinds 5 weeks ago and due to be fitted today however last minutes call to advise issue with material
Several phone calls later only to be told would be another 2 to three weeks
Absolute joke
Avoid

Problem resolved email from director fully apologising and offering solution to ensure temporary blind to be fitted until the one I ordered is available

Thank you