Zonli Opiniões 

Resposta da Zonli

Actualizada há 10 horas

Dear Chloe,

Thank you so much for your kind review and recommendation! We’re thrilled our floor mattress has become a lovely little space for your baby.
This Japanese-style floor mattress is highly versatile. It works great as a daily sleeping mattress, a casual floor mat or a temporary guest bed. It can be easily folded for storage, fitting seamlessly into different home spaces and trips.
Thanks again for your love and sharing. We look forward to bringing more cozy moments to you and your family.

Best,
Zonli Home Team

Resposta da Zonli

Actualizada há 10 horas

Dear Oksana,

Thank you so much for your review! We're glad you love this mattress and its practical storage accessories.
Our floor mattress brings easy, flexible comfort to your home. It is more than just a mattress, but a simpler and quieter way to rest at home.
Thank you again for your support. May it keep bringing you cozy moments

Best,
Zonli Home Team.

Resposta da Zonli

Há 10 horas

Dear Aubrey,

Thank you so much for sharing your experience with the Cloud Morph Chair.
Built with a lightweight carbon steel frame and premium body-adapting foam, this chair delivers reliable ergonomic support. It can be easily folded, moved and stored to fit your daily needs.
Your feedback about the carrying handle is extremely valuable to us, and we have noted it for future product improvements.
Thank you again for your support.

Best,
Zonli Home Team

Resposta da Zonli

Há 10 horas

Dear Fear,

We’re glad this sleeping mat brings you a cozy rest experience.
This floor mattress balances comfort and support. It features safe, skin-friendly materials and can be folded or rolled up with reinforced storage straps. It works great for daily rest, guest rooms, camping and RV trips. We hope it continues to bring you comfort in the days ahead.
Thank you again for your support.

Best,
Zonli Home Team

Resposta da Zonli

Há 3 horas

Dear Johan,

Thank you for sharing your feedback. We are truly sorry — this is absolutely not the product experience we want for you.
We have carefully reviewed your feedback, take full responsibility for this quality issue, and have shared it with our production team.
We have also sent you a solution regarding the mattress cover via email. Please take a moment to check the email address linked to your order, and also check your spam or promotions folder in case it was filtered.
We take your experience very seriously and sincerely hope this can be properly resolved. We apologize again, Johan.

Best regards,
Zonli Home Team

Resposta da Zonli

Actualizada há 3 horas

Dear Paul,

Thank you so much for this wonderful review and your heartfelt recommendation!
We’re thrilled that you love both our wooden bed frame and 6-inch Japanese floor mattress. We always prioritize high-quality materials, careful packaging, and prompt, attentive customer service for every shopper.
Your trust and recommendation mean the world to us. We hope our pieces continue to bring you cozy, quality living for years to come.

Best,
Zonli Home Team.

Resposta da Zonli

Há 3 horas

Dear Ethan Z,

Thank you so much for your sincere and helpful review! This futon combines comfort with reliable support, and the 2.5-inch model comes with straps so it can be easily rolled up and folded — perfect for everyday lounging, guest room backup, camping, and RV travel. We especially appreciate you sharing your experience; practical feedback like this is incredibly helpful to other customers. We hope it continues to bring you many comfortable moments.

Best regards,
Zonli Home Team

Resposta da Zonli

Há 6 dias

Hi Daniela,

Thank you for sharing this.

We're so glad to hear that both setting it up and putting it away felt easy. We made sure both the 2.5" and 4" options come with a storage bag. When it's put away, it doesn't take up much room—it gives your space a little more breathing room, and that makes home feel more open and comfortable. Knowing it's genuinely useful and easy to live with in your home really means a lot to us.

That kind of easy, flexible comfort is exactly what we hope to bring into a home. And it's what we've always wanted to do: not just a mattress, but a simpler, calmer way to rest at home. Comfort doesn't have to be complicated.

Best,
Zonli Home Team

Resposta da Zonli

Há 6 dias

Hi Chris,

Thank you for sharing this, and we’re truly sorry. This is not the experience we want you to have.

We’ve reviewed your order and the screenshots you sent. The pre-order information on the page was not displayed clearly enough. That’s our mistake, and it caused exactly the confusion you described. We’ve flagged this to the relevant team to adjust the page.

We’ve also specially sourced the missing Cocoshield Tatami mat from another channel and arranged shipment for you. It’s being processed now. The resolution options have also been sent to the email on your order—please check when you have a moment.

We take your experience seriously and want to make sure this is properly resolved. Again, our apologies, Chris.

Best,
Zonli Home Team

Resposta da Zonli

9/09/2026

Dear Malory,

Thank you so much for sharing your experience.
We’re delighted to hear your neck and back pain has been relieved. The base layer delivers firm and even support, while the top layer features ample soft cushioning, striking just the right balance.

What we want to bring you is more than a mattress — it is a simpler, more relaxing way to rest at home. Comfort doesn’t have to be complicated. Knowing your whole family can now enjoy undisturbed sleep is the most precious feedback we could receive.

Please feel free to reach out to us anytime via email if you or your children need further assistance.

Thank you again for choosing ZONLI.

Best,
Zonli Home Team

Resposta da Zonli

9/09/2026

Hi Kimberly,

Thank you so much for taking the time to leave your honest review — we truly appreciate it.

The 6-inch mattress is ideal for anyone trying floor sleeping for the first time after using thick traditional mattresses. It contours nicely to your body curves while still keeping the steady, supportive feel that floor sleeping requires.

We’ve always believed comfortable rest at home doesn’t have to be complicated. We aim to deliver more than just a mattress — we want to bring a simpler, more relaxed way of living into your home. Knowing our product has added a little ease to your daily routine is the most valuable feedback we could receive.

We’ve already sent a follow-up email to your inbox. Feel free to share your daughter’s sleeping needs and her room space details with us, and we’ll put together a precise, tailored recommendation just for her.

Thanks again for your support. Don’t hesitate to reach out anytime if you need anything else.

Best,
Zonli Home Team

Resposta da Zonli

Actualizada a 7/09/2026

Dear customer，

We're really sorry about this experience.
We take every customer's experience seriously, and a member of our team has already been assigned to your case and has reached out to you directly. Please keep an eye on your inbox — and do check your spam folder just in case.
If you'd prefer to reach us another way, you can email us at cs@zonlihome.com and we'll prioritise it.
We'd very much like to get this sorted for you as soon as possible.

Best,
Zonli Home Team

Resposta da Zonli

7/09/2026

Dear Sean,

Comfortable sleep says it all, and we’re thrilled to bring a little relaxation to your daily life. Hope it helps you unwind a little. Anything you need, just reach out.

Best,
Zonli Home Team

Resposta da Zonli

Actualizada a 7/09/2026

Dear Linda,

Really glad the bed has been comfortable and easy to look after, and that you're finally sleeping well again. Sleeping closer to the ground and living a little more relaxed is what we set out to do — so this means a lot.
Thanks for giving us a chance. Anything you need, we're right here.

Best,
Zonli Home Team