Zonli Opiniões 

Resposta da Zonli

7/09/2026

Dear Sergio,

Glad we could get the mattress and tracking sorted out for you quickly — that's how it should be. Our team reads every message properly, so it's good to know it helped.
Thanks again for choosing ZONLI. Anything you need, we're right here.

Best,
Zonli Home Team

Resposta da Zonli

Actualizada a 7/09/2026

Dear Kyle，

Glad it's been comfortable and you're sleeping better. Comfortable sleep and a more relaxed way of living is exactly what we're after — so this really means a lot.
Appreciate the recommendation!

Best,
Zonli Home Team

Resposta da Zonli

4/09/2026

Dear RTT，

Thank you so much for the great review!

We're glad you found the whole process simple and smooth. Knowing we got it just right really means a lot to us.

And thank you for mentioning our email support. Our team genuinely does their best to reply properly to every message, so your kind words mean a great deal to them.

If you ever need anything down the road, just drop us an email. Thanks again for choosing ZONLI!

Best,
Zonli Home Team

Resposta da Zonli

3/09/2026

Hi Cid,

Thank you for being with us all these years — that kind of loyalty is something we never take for granted.

Comfort and quality are what we build everything around. And thank you for the shout-out to our customer service and shipping teams — we'll make sure they see this.

Your recommendation means a great deal to us. Here's to many more cozy nights ahead!

Best,
Zonli Home Team

Resposta da Zonli

3/09/2026

Hi Kata ,

What a great story to hear — thank you for sharing it. When you let us know the timing was tight, sending the in-stock mats right away was an easy call. Getting you settled into your new home on schedule mattered more than the order details.

We're thrilled the quality lived up to expectations too, and we hope your futon setup brings you many restful nights.

If anything comes up, just reach out — we're always here.

Best,
Zonli Home Team

Resposta da Zonli

2/09/2026

Hi Rosanett,

What a lovely review.Knowing you’re super happy with your purchase truly means a lot to us. We hope you continue to enjoy many cozy and restful nights on it!

If any questions come up down the road, just reach out!

Best,
Zonli Home Team

Resposta da Zonli

2/09/2026

Hi Georgiann,

What a lovely review. We’re especially glad to hear that the cover washes well. We designed it to be removable so it’s easier and more convenient to clean and care for.

Knowing it made the perfect birthday gift truly means a lot to us. We hope Tanya continues to enjoy many cozy and restful nights on it!

If any questions come up down the road, just reach out!

Best,
Zonli Home Team

Resposta da Zonli

2/09/2026

Hi Jay,

What a lovely review. We also appreciate your honest feedback about the thickness. We've already passed it along to our content team — details like this make a real difference for customers deciding between options.

And if flexibility in folding and storing matters to you, the 2.5-inch is a great fit.

To protect the mat, we'd recommend pairing it with a waterproof mattress protector. It keeps dirt and spills out, helps extend the life of the mat, and also reduces wear from pet claws to a certain extent.

If any questions come up down the road, just reach out！

Best,
Zonli Home

Resposta da Zonli

1/09/2026

Hey Pedro,

Thanks so much for sharing your full experience — we really appreciate the honest, detailed feedback.
First off, we’re glad the problem was finally resolved smoothly. For us, the most important thing is that you got the help you needed. And don’t worry at all about the mix-up — that’s totally understandable!
For our team, great service doesn’t expire when the warranty runs out or a product gets discontinued. If you bought it from us, we stand behind it — full stop. Fast, genuine, problem-first support is a core promise we make to every customer, and it means so much to hear it shone through for you.
We’re also really glad the sofa-bed’s build quality has held up so well. Top-tier craftsmanship is something we never cut corners on, even for items no longer in production.
Thanks again for taking the time to leave this review. If you ever need anything else down the line, we’re just a message away.

Warm regards,
The ZONLI Team

Resposta da Zonli

Actualizada a 1/09/2026

Hi Teneca,

Thank you for sharing your honest feedback with us.
We’re truly sorry to hear that your experience with our Queen size futon mattress did not meet your expectations.
We take your concerns seriously and have already arranged for our customer service team to reach out to you directly to better understand the situation and help find a solution. Please keep an eye on your email inbox (including your spam folder, just in case).
Your feedback is very important to us. It helps us identify areas for improvement and continue to deliver better products and experiences for all our customers.
Thank you again for giving us the opportunity to look into this matter, and we hope we can make things right for you.

Warm regards,
The ZONLI Team

Resposta da Zonli

Actualizada a 1/09/2026

Hey Tatiana,

Thanks so much for this lovely review.
We designed this mattress to be portable and versatile, perfect for all the scenarios you mentioned. Quality is at our core, so it means a lot that’s what stands out most for you.
We really appreciate your suggestion about ties or velcro for easier transport — we’ll pass it along to our product team. Glad the included storage bag has been such a useful plus.
Thanks again. We’re here if you need anything.

Best,
The Zonli Team

Resposta da Zonli

Actualizada a 1/09/2026

Hey Piero,

Thanks a lot for this great review — we truly appreciate you sharing your experience.
We’re glad to hear our team was helpful and that shipping was fast and smooth. A straightforward, no-hassle experience from order to delivery is exactly what we aim for, so it means a lot to know we delivered that for you.

We’re also happy you’re looking forward to trying the mattress. At Zonli, we design our tatami mattresses with a low-to-the-ground profile, focused on delivering calm, grounded comfort. It strikes a nice balance of support and coziness, and we think it’ll live up to how great it looks.

Enjoy your first rest on it later today, and don’t hesitate to reach out if you need anything down the line.

Warm regards,
The Zonli Team

Resposta da Zonli

Actualizada a 1/09/2026

Dear Sienna,

Thank you so much for your wonderful feedback — we’re thrilled our tatami mattress works perfectly for your child.
Its low-to-ground design ensures safe climbing, while the proper thickness delivers sound sleep — this balance is exactly our design intent. Rooted in Japanese tatami philosophy, we aim to bring everyone closer to the ground for greater security and relaxation.
We’re honored to be a reliable, kid-friendly sleep solution for your family, and hope it keeps accompanying you and your loved ones.

Warm regards,
The Zonli Team

Resposta da Zonli

31/08/2026

Dear Justin,

Thank you for taking the time to share your experience with us! We're so glad to hear that you've been loving the air dryer and finding it easy, convenient, and helpful for both cleaning and warmth – that's exactly what we hoped for when we designed it.

We also really appreciate your honest feedback about the handle – that's valuable input, and we'll make sure to pass it along to our product team for consideration in future improvements. It's great to know that overall you're very happy with the dryer, and we hope it continues to make your daily routine a little easier and cozier.

Thanks again for your support!

Warm regards,
The Zonli Team

Resposta da Zonli

31/08/2026

Dear lilchait,

Thank you so much for your wonderful review! We're absolutely delighted to hear how much you're loving the portable dryer – it sounds like it's already making a real difference in your daily routine. No more wet shoes on the porch or startling the dogs with a blow dryer is definitely a win! And warming the bed on a cold night? That might just be our favorite use case yet.

We also really appreciate your recommendation about including a storage bag or case – that's incredibly helpful feedback, and we'll be sure to share it with our product team for future improvements. Thank you for taking the time to share both the things you love and the ways we can do better.

We truly appreciate your support and hope your dryer continues to make life a little cozier every day!

Warm regards,
The Zonli Team

Resposta da Zonli

31/08/2026

Dear Ainsley,

Thank you for your lovely review! We're so glad to hear that sizing down worked perfectly for your small apartment – it's great to know the mat fits just right. It's also wonderful that delivery was fast and the package was light enough for you to carry up the stairs without trouble. We designed our packaging with convenience in mind, so hearing that it made a difference for you truly means a lot to us. We're delighted that you're happy with your purchase, and we hope you enjoy many cozy moments on your new mat. If you ever need anything, we're always here to help.

Warm regards,
The Zonli Team

Resposta da Zonli

31/08/2026

Dear Alexandra,

Thank you so much for your wonderful review – it means the world to us that you're loving it! We're thrilled to hear that your order arrived quickly and that your back is already feeling better – that's exactly what we designed our floor mattress for.

We know how important a good night's rest is for overall health and wellbeing, so hearing that our mattress is making a positive difference for you is truly the best reward we could ask for. We carefully chose the foam density and materials to provide just the right balance of support and comfort, and it's great to know that it's working well for you.

We truly appreciate your support and hope you continue to enjoy many restful, pain‑free nights ahead. If you ever have any questions or want to share more of your experience, we're always here to listen.

Warmest regards,
The Zonli Team

Resposta da Zonli

29/08/2026

Dear Andrea,

Thank you very much for taking the time to share your feedback with us! We are truly delighted to learn that you are satisfied with our product. Your recognition means a great deal to our entire team.

We always strive to create products that not only meet but exceed our customers' expectations, and your affirmation is our most precious reward. We are also deeply grateful for your trust in our brand. Amid so many choices, you chose us and took the time to leave such a positive review – we truly appreciate that.

We would also like to take this opportunity to invite you to explore our upcoming new collection, which will feature some exciting pieces that we believe you will enjoy just as much. As a valued customer, you will always be among the first to know about our special offers and new arrivals.

We look forward to serving you again soon, and we promise to make every experience as wonderful as this one.

Warm regards,
The Zonli Team

Resposta da Zonli

31/08/2026

Dear Samantha,

Thank you for your honest and detailed feedback — we truly appreciate hearing both the good and the bad.

We're glad you're enjoying the bean bag, but we sincerely apologize for the stains on the tatami mat and the incorrect tag. This is not the quality we stand for, and we completely understand your disappointment.

We've already taken this seriously: our warehouse team is conducting a full batch inspection to find the root cause and prevent future issues. Our dedicated support agent has reached out to you personally to resolve the tatami mat problem right away. We're also keeping a close eye on your mattress shipment to ensure everything goes smoothly.

We truly hope to make things right and earn back your trust.

The Zonli Team

Resposta da Zonli

28/08/2026

Dear Emily,

Thank you so much for your kind words! "Great customer service" means a great deal to our entire team. We truly believe that every interaction with our customers is a chance to build trust, and your recognition reassures us that we're on the right track.

At Zonli, we always strive to listen carefully, respond promptly, and resolve every issue with genuine care. Knowing that we've made a positive impression on you is the greatest reward for our daily efforts. We'll keep working hard to ensure every customer feels valued and supported.

Thank you again for choosing Zonli — we're always here whenever you need us!

The Zonli Team