Awful service regularly miss half your order as they give it to the wrong driver or someone in their warehouse is stealing it. When you contact them to alert them to the problem instead of immediately... Ver mais
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Leia as opiniões dos outros
I have been a long time customer. However today I was shocked to discover that my email had been compromised. I was alerted through my PayPal account that I had subscribed to Zoom by Ocado. There is n... Ver mais
A empresa respondeu
We buy most of our groceries via Zoom, however, over the past 4 months we’ve had an incomplete order happen once per month where we’re generally missing an entire bag. It’s become an unreliable s... Ver mais
A empresa respondeu
Since last review about lack of 1 hour delivery slots I now have 90 mins slots which are useful. Product line and quality of products excellent and delivery within time also excellent. So can now reco... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Zoom by Ocado delivers your groceries in a jiffy, or in a same-day slot of your choice. Zoom means more freedom, less planning and no more last-minute trips to the shop. With over 9000 products, we have what you need – and with a minimum spend of just £15, Zoom is perfect for grocery essentials.
Informações de contacto
Mosquito Way, AL10 9UL, Hatfield, Reino Unido
- 0345 600 2000
- zoom@ocado.com
- zoom.ocado.com
3,1
Aceitável
650 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 84% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Zoom by Ocado
Hello, thank you for taking the time to leave this review, we are happy to hear you are enjoying how fast and easy the service is, it is great to hear the positive feedback! We look forward to seeing you shop with us again!
Resposta da Zoom by Ocado
Hello, thank you for taking the time to leave this review, we are glad to hear you are happy with the service, this is great to hear as we always aim to provide the best service to our customers!
Very delendaple only felivery i use as…
Very dependable only delivery i use as all the others not up to same standards and always there when other stores struggle 10 out of 10 💜
6 de dezembro de 2024
Resposta da Zoom by Ocado
Hello, thank you so much for taking the time to leave this lovely review, we are so glad to hear you are happy with the service! It is so great to hear the positive feedback as this is the service we aim to provide!
Trustworthy company
Speedy delivery. Goods in good condition and delivery person polite and helpful.
27 de novembro de 2024
Resposta da Zoom by Ocado
Hello, thank you for taking the time to leave this review, it is always great to hear such positive feedback, we are so glad to hear you enjoy the service and look forward to seeing you shop with us again!
Missing eggs
Unfortunately there is always an issue, broken eggs, wrong order, this time we had a missing egg from our pack of 12 organic eggs. The delivery person was on time and as always lovely and majority of the time the products are good quality but when there's always an issue I'm wondering if it's worth the saved time.
9 de dezembro de 2024
Resposta da Zoom by Ocado
Hello, we are sorry to hear about the experiences you have had when you have ordered from us, we appreciate this is not the level of service you expect. We understand this is not the first time this issue has happened with your order and this is such a shame to hear, please drop us a DM on one of our social media channels so we can look further into this for you!
I've used Zoom for 2 years now
I've used Zoom for 2 years now. Amazing and will keep using it.
7 de dezembro de 2024
Resposta da Zoom by Ocado
Hello, thank you for taking the time to leave this lovely feedback, we are so happy to hear you are enjoying the service and will continue to shop with us, this is so good to hear!
Resposta da Zoom by Ocado
Hello, thank you so much for your feedback. It's great to hear! We are so happy you enjoy our service; this is what we aim for. We hope you continue to shop with us and enjoy the service.
Bang on time delivery
Bang on time delivery and excellent value with incentives/promotions
30 de novembro de 2024
Resposta da Zoom by Ocado
Thanks for the amazing feedback Stephen, we are so happy that you are loving our Zoom service!
Too expensive and online chat live is…
Too expensive and online chat live is unhelpful with discount codes. Very slow
4 de dezembro de 2024
Resposta da Zoom by Ocado
We are sorry to hear you have had some trouble using the discount codes. We are happy to look into this for you if you would like to contact the customer hub. Thank you. :)
Zoom Ocado is my go-to for emergencies
Zoom Ocado is my go-to for emergencies. It’s great that I get prompted by their £15 off vouchers!
The delivery team is super friendly and customer service very efficient.
But I find there’s a lack of varieties in their products. And on a few occasions the delivery arrived later than it should be.
1 de dezembro de 2024
Resposta da Zoom by Ocado
Thank you for the great feedback. If you require any further assistance don't hesitate to contact the team. :)
Speedy delivery
1 de dezembro de 2024
Resposta da Zoom by Ocado
Thank you for taking the time to leave this fantastic review!
Nice delivery people,so far have always…
Nice delivery people,so far have always been within the time slot
28 de novembro de 2024
Resposta da Zoom by Ocado
Thank you for taking the time to leave this great review, Susan! We are delighted to hear that you're enjoying shopping with us.
Resposta da Zoom by Ocado
Hi Tess, thank you for taking the time to leave this great review!
Lovely range of good quality products
Lovely range of good quality products. You are always greeted with a smile by the delivery drivers.
30 de novembro de 2024
Resposta da Zoom by Ocado
Hi Jay, thank you for taking the time to leave this review. We are glad to hear that you're enjoying shopping with us!
Always brilliant I love this service as…
Always brilliant I love this service as unfortunately I have been very ill and unable to get out and do my usual shopping. The delivery riders are always polite and extremely helpful and really are a lifeline for me. Produce is always amazing and I would highly recommend.
28 de novembro de 2024
Resposta da Zoom by Ocado
Thank you for taking the time to leave this review, Sherry. We are glad to hear that we could help, and that you have been enjoying our service. We hope you continue to enjoy using us in future!
Zoom my new favourite app
Accurate deliveries, always on time, good quality products. I love the availability with time slots and the cheaper rate. Good have a greater range of products as often favourites are out of stock. The minimum order amount of £15 isn’t too bad but perhaps it could be lower for basic orders.
2 de dezembro de 2024
Resposta da Zoom by Ocado
Hi Cheryl, thank you for taking the time to leave this review. We are glad to hear that you are enjoying shopping with us, and hope you continue to enjoy shopping with us in future!
The process works really well except…
The process works really well apart from the payment mechanism. Selecting products, selecting delivery time and punctuality of the delivery all very good.
I was offered a £5 discount for this my SECOND ever Zoom shop. Great! BUT I had not noticed that the credit card I selected from the list displayed had expired. The whole transaction then aborted and I had to start the payment process again after adding a new credit card. This then worked BUT the £5 discount that I was previously offered had disappeared and was not applied to my checkout.
30 de novembro de 2024
Resposta da Zoom by Ocado
Hi, we are very sorry to hear that you were unable to make use of this voucher when you placed your order due to the initial order being cancelled. We can certainly look into this further for you. For us to do so, please contact our Customer Hub team!
Offer and voucher codes don’t work
Problems with offers and vouchers. Received email to say every day during Black Friday there will be free item in vouchers during checkout. Experienced many problems with this. Received an email with AUTMN offer code which never worked. Customer services couldn’t get it to work either. Otherwise good shopping experience.
25 de novembro de 2024
Resposta da Zoom by Ocado
Hi Reema, we're sorry to hear that you have been having problems with your vouchers and offers on your orders with us, and that this did not work when you contacted us regarding this. For us to look into this further for you, please do get back in touch!
Consistent packing issues
Consistent packing issues. The fruit/similar items are always smashed at the bottom. Not a great experience if you need fruit/veg/bread/soft items.
8 de novembro de 2024
Resposta da Zoom by Ocado
Hi Monica, we're sorry to hear about the issues you have had with packing on your orders. We can certainly look into this further for you, for us to do so, please get in touch with our Customer Hub team!
Very convenient and always on time
27 de novembro de 2024
Resposta da Zoom by Ocado
Thank you, Tope! We are glad to hear that you're enjoying shopping with us, and hope you continue to enjoy shopping with us in future!
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