Awful service regularly miss half your order as they give it to the wrong driver or someone in their warehouse is stealing it. When you contact them to alert them to the problem instead of immediately... Ver mais
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Leia as opiniões dos outros
I have been a long time customer. However today I was shocked to discover that my email had been compromised. I was alerted through my PayPal account that I had subscribed to Zoom by Ocado. There is n... Ver mais
A empresa respondeu
We buy most of our groceries via Zoom, however, over the past 4 months we’ve had an incomplete order happen once per month where we’re generally missing an entire bag. It’s become an unreliable s... Ver mais
A empresa respondeu
Since last review about lack of 1 hour delivery slots I now have 90 mins slots which are useful. Product line and quality of products excellent and delivery within time also excellent. So can now reco... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Zoom by Ocado delivers your groceries in a jiffy, or in a same-day slot of your choice. Zoom means more freedom, less planning and no more last-minute trips to the shop. With over 9000 products, we have what you need – and with a minimum spend of just £15, Zoom is perfect for grocery essentials.
Informações de contacto
Mosquito Way, AL10 9UL, Hatfield, Reino Unido
- 0345 600 2000
- zoom@ocado.com
- zoom.ocado.com
3,1
Aceitável
650 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 84% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very good delivery
Very good delivery. Drivers very professional, friendly and helpful. Good quality food and drink.
20 de dezembro de 2024
Resposta da Zoom by Ocado
Hi there, Christopher. Thank you for your review, we are glad to hear that you had a very good delivery from the driver being professional and friendly to the good quality food and drink. We hope to see you again soon!
You helped me
You helped me change my password in Ocado, where I get my main monthly shop, & it took forever due to lateness & my wonky phone: your brave, polite & efficient Warrior stayed with me, encouraging & enabling the issue to reach Success😘THANKYOU!+produce&delivery=100%
21 de dezembro de 2024
Resposta da Zoom by Ocado
Hi there, thank you for your review. We are so glad we could help you and if you ever need any further assistance, please don't hesitate to get in touch.
Resposta da Zoom by Ocado
Hi there, Corinne. Thank you so much for taking the time to leave us this review. You should always receive an amazing service and we are glad to hear that you have!
Promptitude
Promptitude, the courier was also very helpful. Products were fresh, high assortment to choose from.
21 de dezembro de 2024
Resposta da Zoom by Ocado
Hi there, Mariana. Thank you for your review, we are so glad to hear your comments as we believe you should always receive this level of service.
Resposta da Zoom by Ocado
Hi there, thank you for your review. We are so glad to hear your comments as we believe you should always receive this level of service.
Swift services
22 de dezembro de 2024
Resposta da Zoom by Ocado
Hi, Monica! Thank you for your review, we are so glad to hear you received a swift service.
Great range of products and reasonably…
Great range of products and reasonably delivery fee, but I have had stuff missed from my delivery on multiple occasions or times when it has now showed up.
1 de dezembro de 2024
Resposta da Zoom by Ocado
Hi there, Douglas. Thank you for your review, we are sorry to hear that you have had items missing from your deliveries on multiple occasions or times when the delivery hasn't arrived. If you would like to discuss this further, please send us a DM on one of our social media channels.
Always reliable and friendly
Always reliable and friendly, such a good service
17 de dezembro de 2024
Resposta da Zoom by Ocado
Hi Ava, thank you for taking the time to leave this review. It is great to hear that you are enjoying shopping with us, and we hope you continue to enjoy using us in future!
Resposta da Zoom by Ocado
Thank you for taking the time to leave this great review, Margaret. We are glad to hear that you are enjoying shopping with us!
Good service.
16 de dezembro de 2024
Resposta da Zoom by Ocado
Hi Sheila, thank you for taking the time to leave this great review!
Resposta da Zoom by Ocado
Thank you for taking the time to leave this review, Christine. We are glad to hear that you're enjoying shopping with us!
First time I’ve used this
First time I’ve used this - will use again irregularly.
4 de dezembro de 2024
Resposta da Zoom by Ocado
Thank you for taking the time to leave this review. We are glad to hear that you enjoyed shopping with us, and that you will use us going forward!
My new Go To service!
Absolutely great! On time, everything came that I order, well packaged, nice driver, A1
16 de dezembro de 2024
Resposta da Zoom by Ocado
Hi Pearl, thank you for taking the time to leave this review, we are glad to hear that you're enjoying shopping with us, and hope you continue to enjoy using us in future!
Excellent service always
6 de dezembro de 2024
Resposta da Zoom by Ocado
Thank you for taking the time to leave this fantastic review. We're glad to hear that you're enjoying shopping with us!
No complaints delivered on time…
No complaints delivered on time received my delivery
5 de dezembro de 2024
Resposta da Zoom by Ocado
Hi there, thank you for taking the time to leave us a review. We're so pleased to hear that your order was delivered on time :) We'll be available on one of our social media channels if you need anything!
I love this app
I love this app. It's my go-to always! It's upto date in real time so you know exactly what's in stock and what isn't. Always on time/ early. Delivery drivers always great. I had a problem once and customer service resolved easily and quickly.
7 de dezembro de 2024
Opinião espontânea
Resposta da Zoom by Ocado
Hello, thank you for taking the time to leave this lovely review, we are so happy to hear you love the app and find it easy to use, this is so great to hear as we want all of our customers to enjoy placing their orders. We look forward to you shopping with us again and enjoying the service.
I love this app
I love this app! Better than Deliveroo for grocery shopping, and the delivery drivers are so friendly and attentive. I hope it stays this way!
6 de dezembro de 2024
Resposta da Zoom by Ocado
Hello, thank you for taking the time to leave this review, it is so great to hear this positive feedback, we are happy to hear you are enjoying the service and loving the app, that is great!
Resposta da Zoom by Ocado
Hello, thank you for taking the time to leave this review, we are happy to hear your orders are always on time, as we aim to provide the best service to you! We are sorry to hear you do not think the products have a wide enough range, Zoom is a fast and easy delivery service, if you wish to have a bigger range of products I would advise you to check our Ocado website as it may have more products you would like to order.
It’s a joke the drivers don’t know what…
It’s a joke the drivers don’t know what they’re doing the food is out of date and packaging is all open not happy
8 de dezembro de 2024
Resposta da Zoom by Ocado
Hello, thank you for taking the time to leave this review, we are sorry to hear about the experience you have had with your order, this is a shame to hear as this is not the service we aim to provide to our customers. Please could you pop us a DM on one of our social media channels so we can discuss this further with you.
Always having items in stock
Always having items in stock, unlike other companies.
M&S products are certainly a bonus.
6 de dezembro de 2024
Resposta da Zoom by Ocado
Hello, thank you for taking the time to leave this review, we are so happy to hear you are enjoying the stock on our website, this is great to hear! We are always so happy to hear our customers are enjoying the products.
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