I have been a long time customer. However today I was shocked to discover that my email had been compromised. I was alerted through my PayPal account that I had subscribed to Zoom by Ocado. There is n... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Ocado Zoom packed the bag containing glass bottles so heavily and with zero protection that the moment the driver lifted it, one of the bottles shot straight out and shattered into invisible fragments... Ver mais
A empresa respondeu
Since last review about lack of 1 hour delivery slots I now have 90 mins slots which are useful. Product line and quality of products excellent and delivery within time also excellent. So can now reco... Ver mais
A empresa respondeu
We buy most of our groceries via Zoom, however, over the past 4 months we’ve had an incomplete order happen once per month where we’re generally missing an entire bag. It’s become an unreliable s... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Zoom by Ocado delivers your groceries in a jiffy, or in a same-day slot of your choice. Zoom means more freedom, less planning and no more last-minute trips to the shop. With over 9000 products, we have what you need – and with a minimum spend of just £15, Zoom is perfect for grocery essentials.
Informações de contacto
Mosquito Way, AL10 9UL, Hatfield, Reino Unido
- 0345 600 2000
- zoom@ocado.com
- zoom.ocado.com
3,1
Aceitável
649 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 84% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
when you need something urgent
Was impressed hiw easy it was to irder and get goods same day. Will definateky use again
20 de abril de 2025
Resposta da Zoom by Ocado
Hi there, Elaine. Thank you for getting in touch, we are so glad to hear that you found it so easy to order and have your shopping delivered to you the same day! We are glad to hear you will definately use us again and we looking forward to seeing you soon. :)
When you are good you are fantastic o
22 de abril de 2025
Resposta da Zoom by Ocado
Thank you for your feedback! We are glad to hear you have found the service fantastic and we hope to see you again shortly to provide you with more fantastic service!
Resposta da Zoom by Ocado
Hi there, thank you for taking the time to leave us a review. We are really sorry to hear about your recent experience and we will message you privately to get some further details.
Clear and easy to use website
Clear and easy to use website. Fast service and delivery guy was helpful and polite. Appreciated the paper bags!
18 de abril de 2025
Resposta da Zoom by Ocado
Hi there, Yasmin. We are so glad you found the website clear and easy to use and also that your delivery driver was helpful and polite. We strive towards making our user experience as easy as possible and it's great to hear your feedback.
Easy to place and Book delivery slot
It was easy to place the order and book a time slot.Order arrived within the slot. Delivery rider bought my order up to my flat, he was very polite and helpful.
19 de abril de 2025
Resposta da Zoom by Ocado
Thank you for taking the time to leave this review. It's so great to hear you found it easy to place the order and the driver who arrived was polite and helpful and was within your booked time slot. We believe you should always receive this level of service and we do hope to see you again soon!
Resposta da Zoom by Ocado
Thank you for your review, Suze. We are so glad you were able to find a good range of products and your delivery arrived promptly. We believe that you should always receive this level of service and we hope to see you again soon.
Useless 0 starts. Stole my money no order arrived
Useless. Downhill. And I just ordered a zoom that said delivered and did not arrive. £40 charged and now they are investigating instead of refunding me whilst taking my money.
They have ruined our evening and agitated us on a bank holiday.
Don’t bother.
18 de abril de 2025
Opinião espontânea
Had all I needed for a quick brunch for…
Had all I needed for a quick brunch for unexpected visitors, brilliant delivery service in an hour. Left me free to tidy up!
13 de abril de 2025
Resposta da Zoom by Ocado
Hi there, thank you for taking the time to leave this review. We are so glad to hear we were able to deliver everything you needed for last minute plans! We hope to see you again soon.
Awful service
Awful service. Courier cancelled again. Unable to follow simple directions. Please do not use Ocado if you live in an apartment.
16 de abril de 2025
Opinião espontânea
I think Ocado zoom is brilliant
I think Ocado zoom is brilliant. They deliver for a very reasonable price. On a couple of occasions, items have been missing, they expedite a refund immediately. Suffering from mobility issues, they have proved to be a Godsend.
14 de abril de 2025
Opinião espontânea
Resposta da Zoom by Ocado
Thank you for your feedback, Joanna. We are glad to hear you are enjoying the Ocado Zoom service and that we are able to help you due to your mobility issues. We believe you should always receive this level of service and we look forward to seeing you again soon.
Got everything we needed in a hurry for…
Got everything we needed in a hurry for that night's special meal after finding 2 key ingredients required had run out! It worked perfectly with the same log in as the main Ocado account so very efficient too.
1 de abril de 2025
Resposta da Zoom by Ocado
Hello Hilary, thank you for your feedback. We are glad we were able to deliver some key ingredients for your evening meal and that you were able to login easily to place your order. We hope that we see you again soon!
Easy and fast
Order is easy to place and arrived in 1 hr Products are feesh and it offer lots of organic vegetables not easy to find online..
Highly recommended.
1 de abril de 2025
Resposta da Zoom by Ocado
Hi there, thank you for your review. We are glad to hear that you found it easy to place your order and were able to find all of your organic vegetables too. We look forward to hopefully seeing you again soon.
Courteous and helpful courier, excellent and speedy service.
Courteous and helpful courier, speedy delivery. The products were exactly what I'd requested and carefully packed in eco-friendly bags. Excellent service. I've already placed my second order....
3 de abril de 2025
Resposta da Zoom by Ocado
Hi there, Sara. Thank you for your feedback, we are so glad to hear that your delivery was speedy and your driver was helpful and courteous. We are so glad to hear that you've already placed your second order and we look forward to seeing you again soon.
Good value service.
Quickly delivered for a modest charge. Slightly higher prices for the goods, but given the convenience factor, that’s hardly surprising.
3 de abril de 2025
Resposta da Zoom by Ocado
Thank you for your feedback! We're glad to hear you found the delivery quick and reasonably priced. We understand that convenience plays a big role, and we appreciate your understanding of the pricing. We're always striving to offer a balance of quality, convenience, and value, and we look forward to seeing you again soon!
Nothing missing from my order
Nothing missing from my order, delivery guy very polite-top service
7 de abril de 2025
Resposta da Zoom by Ocado
Hi there, Sandra. Thank you for your kind words! We're thrilled to hear that your order was complete and that our delivery driver provided excellent service. We always aim to provide a top-notch experience, and it's wonderful to know we met your expectations. We look forward to seeing you again soon!
Great and fast service
1 de abril de 2025
Resposta da Zoom by Ocado
Hi there, thank you for your review! We are glad to hear you find the service to be fast as we strive towards making it as convenient as possible. We hope to see you again soon.
Resposta da Zoom by Ocado
Thank you for the Great feedback! We look forward to your next shop!
Resposta da Zoom by Ocado
Thank you for lovely feedback! We hope to see you again Zoom.
Delivery Service was amazingly fast and…
Delivery Service was amazingly fast and packaging was clean and tidy in recyclable paper bags 👏🏿👏🏿👏🏿
Courier was polite and friendly
28 de março de 2025
Resposta da Zoom by Ocado
Thank you so much for your wonderful review! We’re so happy to hear that you were impressed with our fast delivery and eco-friendly packaging. We’re also glad to hear that our courier provided excellent service, as we believe you should always receive this level of service.
Quick and easy to search for what I…
Quick and easy to search for what I needed and delivery was really fast
28 de março de 2025
Resposta da Zoom by Ocado
Thank you so much for your kind feedback! We’re thrilled to hear that you found our website easy to navigate and that your delivery arrived quickly. We always aim to make shopping with us as seamless as possible, so it’s great to know we hit the mark for you.
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