I have been a long time customer. However today I was shocked to discover that my email had been compromised. I was alerted through my PayPal account that I had subscribed to Zoom by Ocado. There is n... Ver mais
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Leia as opiniões dos outros
Ocado Zoom packed the bag containing glass bottles so heavily and with zero protection that the moment the driver lifted it, one of the bottles shot straight out and shattered into invisible fragments... Ver mais
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Since last review about lack of 1 hour delivery slots I now have 90 mins slots which are useful. Product line and quality of products excellent and delivery within time also excellent. So can now reco... Ver mais
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We buy most of our groceries via Zoom, however, over the past 4 months we’ve had an incomplete order happen once per month where we’re generally missing an entire bag. It’s become an unreliable s... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Zoom by Ocado delivers your groceries in a jiffy, or in a same-day slot of your choice. Zoom means more freedom, less planning and no more last-minute trips to the shop. With over 9000 products, we have what you need – and with a minimum spend of just £15, Zoom is perfect for grocery essentials.
Informações de contacto
Mosquito Way, AL10 9UL, Hatfield, Reino Unido
- 0345 600 2000
- zoom@ocado.com
- zoom.ocado.com
3,1
Aceitável
649 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 84% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Poor service and getting worse
I have been a long time customer of Ocado Zoom and recommended them in the past. However I have to say the service has degraded significantly in recent months and it is clear that they are cutting costs in terms of how they treat customers.
Around a third of the time items are missing, usually entire bags which weren't picked up from the warehouse. Each time I call customer services and they refund me the products missing. Except where they were part of a deal (e.g. for a meal) where they would adjust the amount received afterwards meaning I am now out of pocket. Previously they would offer free delivery if you were disadvantaged in any way, now they state 'we'll only do this one time for you' when I have to pay extra to make the meal.
The idea of the service is for it to be convenient. The amount of time I spend on the phone to customer services means it is anything but that. Sadly they are not a service I can recommend any more.
26 de março de 2025
Opinião espontânea
Resposta da Zoom by Ocado
Thank you for taking the time to share your feedback with us. We’re really sorry to hear that your recent experiences haven’t met the high standards we strive for. We understand how frustrating it can be when items are missing or when our service doesn’t live up to your expectations, especially when it impacts your plans. We truly appreciate your loyalty as a long-time customer and take your comments seriously.
We’re working hard to improve our processes and address these issues. We would love the opportunity to make things right and regain your trust.
Thank you again for your honest feedback, and we hope to have the chance to provide you with a better service in the future.
Good deal
30% off my shopping was a huge incentive! Not having to pay any delivery charges also made my shop worthwhile. So thanx.
30 de março de 2025
Resposta da Zoom by Ocado
Thank you so much for your kind review! We're thrilled to hear that the 30% off and free delivery made your shopping experience with us worthwhile. It's great to know that we're able to provide value to our customers. We look forward to seeving you again soon!
Good choice of items
Good choice of items. Convenient delivery slot. Very helpful and polite delivery man kindly brought items into the house as I am currently suffering with a painful back.
28 de março de 2025
Resposta da Zoom by Ocado
Thank you so much for your kind words! We're so happy to hear that you were pleased with the variety of items, the convenience of the delivery slot, and the service from our delivery driver. We truly appreciate you taking the time to share your experience, and we’re glad we could make things a little easier for you, especially while you're dealing with your back pain. Wishing you a speedy recovery, and we look forward to seeing you again soon!
Excellent!!!
27 de março de 2025
Resposta da Zoom by Ocado
Thank you for your amazing feedback! We're so glad to hear you had a great experience with Ocado Zoom. We look forward to delivering more excellent service to you in the future!
First time I used Zoom and love it
First time I used Zoom and love it. Everything was really easy and items can be delivered at various times too. Fantastic for those little things you tend to forget. Very happy.
27 de março de 2025
Resposta da Zoom by Ocado
Thank you so much for sharing your wonderful feedback! We're thrilled to hear that your first experience with Ocado Zoom was such a positive one. It's great to know that our service made it easy for you to get those little things you might forget. We hope to continue making your life easier with our flexible delivery times. We look forward to seeing you again soon!
Excellent service but review fresh items
I love ordering from this company and their delivery drivers are so respectful, well mannered and very helpful.
Their customer service also is excellent and they are able assist and resolve any issues efficiently and effectively. My only issue which seems to be happening more times is some of their fresh vegetables mainly red onions and avocado are never at a good standard i.e. most of the onions are mouldy and the avocado is not ripe as advertised
28 de fevereiro de 2025
Resposta da Zoom by Ocado
Hi there! Thank you so much for your kind words about our service and delivery team. We truly appreciate your support! We're sorry to hear that some of the fresh produce hasn’t met your expectations. This is never the level of quality we aim for and we appreciate your feedback. We'll pass this on to our team to ensure this is looked into. If you ever receive items that aren’t up to standard, please do reach out to our customer service team as we’d be happy to help. Thanks again for shopping with us!
Speedy delivery & friendly staff
Speedy delivery & friendly staff. The customer service is next to none. Brilliant service all round.
21 de março de 2025
Resposta da Zoom by Ocado
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our speedy delivery and friendly staff. It’s fantastic to know that our customer service team made a positive impact on your shopping experience.
We really appreciate your feedback and are grateful for your continued support. If there’s anything else we can do to make your future orders even better, please don’t hesitate to let us know!
Arrived on time
Arrived on time. Friendly delivery person Akl items were delivered
21 de março de 2025
Resposta da Zoom by Ocado
Thank you for taking the time to share your feedback! We're thrilled to hear that your delivery arrived on time and that our driver made a positive impression. If you need any further assistance, don't hesitate to reach out. We look forward to seeing you again soon!
Got what I needed super quick
Got what I needed super quick, will definitely use again .
18 de março de 2025
Resposta da Zoom by Ocado
Hi, thank you for taking the time to leave this review, we are glad to hear that you've had a great experience on your order, and look forward to you ordering from us again in future!
Resposta da Zoom by Ocado
Hi Ola, thank you for taking the time to leave this review about the grant range of products that we offer, we are glad to hear that you're loving this, and that you're enjoying ordering from us. We hope you continue to enjoy using us in future.
Great service!
19 de março de 2025
Resposta da Zoom by Ocado
Hi Pearl, thank you for taking the time to leave this great review, we are glad to hear that you're enjoying shopping with us!
Good experience all food ordered…
Good experience all food ordered arrived on time
14 de março de 2025
Resposta da Zoom by Ocado
Hi there, Rana. We are so glad to hear that you had a good experience placing your order and your food arrived on time. We believe you should always receive this level of service.
Avoid Avoid Avoid!!
I have been a regular customer for some time now.I have experienced constant problems with my orders.
Items damaged,short sell by dates,
Delivery being cancelled last minute and today a bag of shopping that had apparently gone missing so no dinner.Customer service useless refused to refund until an investigation has been carried out which could take up to 72 hours...Totally unacceptable if goods do not arrive a refund should be given immediately!!so not only
did I not have any dinner but I am now out of pocket too.I have given this company enough of my money and enough chances to redeem themselves which they have failed to do.My advice would be to avoid this company at all costs and save yourself a lot of stress!!I will never be ordering from them again after the fiasco today.
13 de março de 2025
Opinião espontânea
Resposta da Zoom by Ocado
Hi Jane, we are sorry to hear that you have been having issues with your orders, and that items were missing on your most recent order. This is something that should never happen, and so when this is reported we do need to investigate what has happened, and how, which is why we are not able to refund immediately, as you should always be receiving everything on your order. We do try and resolve these issues as soon as possible, but we do have to advise of 72 hours, as we do need to speak to the relevant people involved to establish what has happened. If you would like to discuss anything further, please contact our Customer Hub team.
It's okay
It's okay ! Fast and efficient if u need something quick ! But u can not guarantee the quality of the products u receive and they charge extra for delivery and on the products . I had few incidents. But overall okay will use it again and recommend overall 👌
13 de março de 2025
Resposta da Zoom by Ocado
Hi there, thank you for your review. We are glad you find the service quick and efficient. We are sorry that you have had a few incidents of poor quality products and extra delivery charges and we would love to look into this further, if you could please contact us at the Customer Hub.
My first experience with zoom was…easy and efficient
My first experience with zoom was impressive. They turned up on the time allotted and with all the products that I ordered and packed easily and well for unloading. I will definitely use them again. Most efficient and I received a handwritten welcome via the post this morning from the company. Certainly don't get that personal feeling from the big online boys who cannot usually deliver same day either.
5 de março de 2025
Resposta da Zoom by Ocado
Hi, Linda! Thank you so much for your kind words. We're thrilled to hear that your first experience with us was so positive. We pride ourselves on offering efficient, personal service, and it’s great to know that it stood out to you. We look forward to delivering more great experiences in the future and are so glad you appreciated the handwritten welcome!
See you soon for your next order!
Poor Fresh produce
Fresh produce that I have recieved on multiple occasions has been very poor. Will not use again.
9 de março de 2025
Resposta da Zoom by Ocado
Hi there! Thank you for taking the time to leave this review. We’re really sorry to hear that the fresh produce you received has been poor. This isn’t ever the standard we strive for, and we understand how disappointing this must be. Should you wish to discuss this further, please contact the team via one of our social media channels, or via the 'Contact Us' section on our website/app.
Been shopping regularly with them for…
Been shopping regularly with them for the last 3 years. They’ve gone down hill. They’re asking to go out of business at this point
10 de março de 2025
Opinião espontânea
Resposta da Zoom by Ocado
Hi there, we're really sorry to hear that you feel the service has declined recently. We would never wish for our customers to feel this way. Please contact the team via one of our social media channels, or via the 'Contact Us' section on our website/app.
On time no missing items goods fresh…
On time no missing items goods fresh with a good shelf life courier was polite and helpful
4 de março de 2025
Resposta da Zoom by Ocado
Hi there, Peter. We are really glad to hear that your order arrived on time, no missing items and with fresh goods with good shelf lifes. We believe you should always receive this level of service.
Very happy with my deliveries
There is a good selection of food and other products, delivered on time by friendly couriers.
26 de fevereiro de 2025
Resposta da Zoom by Ocado
Hi Glynis, thank you for taking the time to leave this fantastic review. We are glad to hear that you are enjoying shopping with us, and hope you continue to in future!
Resposta da Zoom by Ocado
Hello! Thank you for leaving this review. We’re truly sorry to hear about the missing items and the inconvenience you've experienced. This is not the level of service we aim to provide, and we understand how frustrating it must be to receive an order that doesn’t meet your expectations. We value your feedback and appreciate you bringing this to our attention. If you would like to discuss this any further with us, don't hesitate to get in touch with us via one of our social media channels or via the 'Contact Us' section on our website/app.
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