Awful service regularly miss half your order as they give it to the wrong driver or someone in their warehouse is stealing it. When you contact them to alert them to the problem instead of immediately... Ver mais
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Leia as opiniões dos outros
I have been a long time customer. However today I was shocked to discover that my email had been compromised. I was alerted through my PayPal account that I had subscribed to Zoom by Ocado. There is n... Ver mais
A empresa respondeu
We buy most of our groceries via Zoom, however, over the past 4 months we’ve had an incomplete order happen once per month where we’re generally missing an entire bag. It’s become an unreliable s... Ver mais
A empresa respondeu
Since last review about lack of 1 hour delivery slots I now have 90 mins slots which are useful. Product line and quality of products excellent and delivery within time also excellent. So can now reco... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Zoom by Ocado delivers your groceries in a jiffy, or in a same-day slot of your choice. Zoom means more freedom, less planning and no more last-minute trips to the shop. With over 9000 products, we have what you need – and with a minimum spend of just £15, Zoom is perfect for grocery essentials.
Informações de contacto
Mosquito Way, AL10 9UL, Hatfield, Reino Unido
- 0345 600 2000
- zoom@ocado.com
- zoom.ocado.com
3,1
Aceitável
650 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 84% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great selection of produce
Great selection of produce. Easy to use APP. Kept informed of the status of delivery.
22 de fevereiro de 2025
Resposta da Zoom by Ocado
Thank you for your feedback, Theresa. We are so glad to hear that you find the app easy to use and can find a great selection of produce and easily track the delivery! If you do ever need anything, please don't hesitate to get in touch with us.
Resposta da Zoom by Ocado
Thank you for your kind words! We are so glad to hear that you find Zoom convenient, quick and reliable. If you do ever need anything, please don't hesitate to get in touch.
I tend to pay for the quickest…
I tend to pay for the quickest delivery, but always get it five minutes from the end of the hour , a few times it’s been late so had a refund .
26 de fevereiro de 2025
Resposta da Zoom by Ocado
Hi there, Lizzy. We are really sorry to hear that your order has arrived late a few times meaning you have been refunded for the delivery slot. We know this can be frustrating when you book a specific slot for a reason and we would love to pass the feedback to the relevant team, if you could please reach out.
Resposta da Zoom by Ocado
Hi there, Derek. Thank you for your review, we are so glad to hear you were able to shop a good selection and the delivery arrived promptly as we believe you should always receive this level of service.
Resposta da Zoom by Ocado
Hello there, thank you for getting in touch. We are so glad to hear that your order arrived on time with no damaged items, as this is the level of service we belive you should always receive. If you do need anything further, please don't hesitate to be in touch.
Resposta da Zoom by Ocado
Hi there, thank you for reaching out. We are so glad to hear that the offers are good and your orders have been covenient and fast, as this is what we hoped to create with our same day delivery service. Please don't hesitate to reach out if you ever need anything.
Just great!
27 de fevereiro de 2025
Resposta da Zoom by Ocado
Thank you for taking the time to leave this review! We are so glad to hear your experience with us has been just great and if you do ever need anything from us, please don't hesitate to be in touch.
A big thankyou
Always good, yours drivers , always helpful, and the products are what I want. Just a shame you don't have more of Torres Viña Esmeralda. 9/10, and a big thankyou .
28 de fevereiro de 2025
Resposta da Zoom by Ocado
Hi Robert! Thanks for reaching out, we are so glad to hear that the drivers are always helpful and the products are always what you want. We would love to submit a stock request for the Torres Vina Esmeralda for you, if you could please get in touch!
Orders arrived promptly
Orders arrived promptly. The delivery person is pleasant.
21 de fevereiro de 2025
Resposta da Zoom by Ocado
Hi there, Stephen. We are so glad to hear that your order arrived promptly and your delivery driver was pleasant. We would love to pass the feedback over for the driver, if you could please reach out so we can take some further details.
Great choice of products.
Great choice of products.
The delivery people are always nice and friendly and always on time!
11 de fevereiro de 2025
Resposta da Zoom by Ocado
Hi there, Theresa. Thank you for taking the time to leave us this review! We are glad to hear that you find the choice of products great and it's so lovely to hear that the delivery drivers are always nice, friendly and on time as we believe you should always receive this level of service. If you ever need anything, please don't hesitate to be in touch.
Good overall
Easy to place order and good time slots but quite a few items out of stock.
20 de fevereiro de 2025
Resposta da Zoom by Ocado
Hi there, thank you for taking the time to leave a review. We are glad to hear that you find it easy to place an order and see a good range of time slots. However, we are also sorry to hear that there was a few items out of stock. We would love to pass the feedback to the relevant team to help us improve in the future, if you could please reach out to us at the Customer hub.
Great as always!
26 de fevereiro de 2025
Resposta da Zoom by Ocado
Thank you for your feedback, Martina! We believe you should always receive a great service, so this is so lovely to hear. If you do ever need anything from us, please don't hesitate to get in touch.
Resposta da Zoom by Ocado
Hi there. Thank you for your kind words, we are really pleased to hear that you had a good delivery and the driver was prompt and courteous. We would love to send this feedback over for the driver, if you could please reach out so we can take some further details.
I was very happy with speedy service…
I was very happy with speedy service polite delivery man .I would not hesitate to recommend your service commitment
28 de fevereiro de 2025
Resposta da Zoom by Ocado
Hi there, Cecil! Thank you for taking the time to leave this review. We are so glad to hear that you were happy with the speedy service and polite delivery driver. We would love to pass this feedback over for the driver if you could please reach out, so that we can take further details!
Resposta da Zoom by Ocado
Hi there! Thank you for the review. We are so pleased to hear you find the selection of products great and your orders have always arrived on time, as this we believe you should always receive this level of service.
Are the couriers not able to phone
Are the couriers not able to phone? what good is it when they text, saying they arrived, yet nobody is at the door? And then 3 times: I'm waiting, your order may get canceled. I won't use it again, just trouble, either they don't arrive or have half the order missing! Avoid if you can! At least you earned one star by swiftly refunding.
11 de fevereiro de 2025
Opinião espontânea
Resposta da Zoom by Ocado
Hi there, Nic. Thank you for taking the time to leave this review. We’re really sorry to hear about the issues you've experienced with your deliveries. We completely understand your frustration, and it’s certainly not the level of service we aim to provide. We’re glad to hear we were able to quickly refund you, but we’ll be sure to pass on your feedback to our delivery team to prevent this from happening again. Should you wish to discuss this further, please contact the team via one of our social media channels, or via the 'Contact Us' section on our website/app.
Very good so far always on time and if…
Very good so far always on time and if not they left you know with plenty of time
9 de fevereiro de 2025
Resposta da Zoom by Ocado
Hi there, Sophie. Thank you for your fantastic feedback! We’re thrilled to hear that you’ve had a positive experience with us, especially with our timely deliveries and communication. We’re always striving to ensure our customers are happy, and it’s great to know we’re hitting the mark. If there’s anything else we can do to make your experience even better, don’t hesitate to let us know!
GLOOM by Ocado
Hello. I have two accounts with you, one in my name: The second account I have set up on behalf of elderly neighbours who live on the top floor of the building, mobility is an issue, She is 84 yrs old and her husband is 92, it is for this reason I always have their shopping delivered to my flat and carry it up three flights of stairs to them.
Speaking personally (& as a stroke survivor) on the whole Zoom by Ocado has been a God send but lately there have been some substantial delivery disasters regarding missing items & wrong deliveries. Delivery staff are quite unhelpful & respond with the usual response 'Call them'.
Now, your staff in the call centre in Sunderland ? are usually really friendly, warm & eager to resolve problems, in the past a token voucher has been issued plus a delivery refund of a repeat order necessitated by an incomplete order to compensate for the inconvenience.
So onward to today's fiasco, I placed an order on behalf of my neighbours hours in advance today. They were celebrating an anniversary (family were gathered). Later on I realised I'd forgotten one item (a bottle of vodka) & placed another order with a within one hour time slot, so both orders would arrive close to each other.
The first order arrived, three of the five items were missing! Two bottles of wine & one bottle of diet coke were absent. I questioned the delivery guy who said quote 'there was an issue raised with the other bag......call them'!
Meanwhile I'm also alerted that my hour slot Vodka delivery will be late.
I felt almost embarrassed to call the help centre to inform them everything had been delivered, only the alcohol was missing? I'm not some chancer in a tracksuit trying it on, but even I knew there are probably people out there bereft of morals. But dear reader I was telling the truth, the lady in the call centre of would not suggest otherwise & dutifully issued me with a refund for the missing items. I had to reorder the wine & diet coke. But I have not been issued a refund for the delivery charges, also I've not been compensated for the late arrival of the second order - usually all the above would have been automatically instigated. I have spent a long time bogged down through no fault of my own trying to resolve these issues this evening which is ironic as the whole ethos/concept of Zoom by Ocado is 'Convenience'.
Footnote a recent delivery was flagged as '1 minute away', in reality it arrived 28 minutes after, this is not something I'd call to complain about as I appreciate it must be tough going at times for the delivery guys, plus the delivery guy was very apologetic. But Zoom by Ocado.....are standards declining?.....Maybe a rebrand is in order.....GLOOM by Ocado?
7 de fevereiro de 2025
Opinião espontânea
Resposta da Zoom by Ocado
Hi there, Marc! Thank you for taking the time to leave this review. We are so sorry to hear about the difficulties you’ve encountered with your recent deliveries. We truly appreciate the effort you’ve been putting into helping your elderly neighbours, and we understand how much of a frustration it must be to deal with these issues, especially when you're trying to make their special occasion a bit easier.
It's disappointing to hear about the missing items, the delay in your second order, and the lack of automatic compensation. We understand how much this must have impacted you, especially when the whole purpose of Zoom by Ocado is to offer convenience. We also appreciate your recognition of the helpfulness of our call center staff, but we acknowledge that the issues with your delivery are far from the standard we aim for.
Should you wish to discuss this further or if you need assistance with any remaining issues, please don't hesitate to contact our team via one of our social media channels or through the 'Contact Us' section on our website/app. We're here to help and want to ensure we make this right for you moving forward.
Thank you again for your feedback, and we hope to restore your confidence in our service soon.
Of the things we ordered 80% didn’t…
Of the things we ordered 80% didn’t turn up !!
Driver tried to disappear after asking for an age verification even though our wine didn’t arrive! , very suspicious.
We even had to insist on no delivery charge for three items and offered no compensation for inconvenience.
After an over night flight after our holiday we were not impressed. Hopeless
7 de fevereiro de 2025
Opinião espontânea
Resposta da Zoom by Ocado
Hi there, Martin! Thank you for taking the time to leave this review. We’re really sorry to hear about the issues with your recent delivery, and we completely understand how frustrating this must have been, especially after a long flight. It’s certainly not the experience we want our customers to have, and we apologize for the missing items and the inconvenience you faced.
We’d like to look into this further and make things right for you. Should you wish to discuss this in more detail, please don’t hesitate to contact the team via one of our social media channels, or through the 'Contact Us' section on our website/app. We're here to help and resolve any issues you’ve encountered.
Thank you for bringing this to our attention, and we hope we can improve your experience moving forward.
I usually like them very much
I usually like them very much, although recently they’ve been using ‘3rd party’ deliverers, who want to take photos of a passport or driving licence upon delivery!
I recently had to take up issue with them as a mis-labelled gluten-free product turned out not to be, and I was poorly for two days after and had to miss work.
They refunded the cost of the item, and offered me £15 as well.
I wasn’t looking for the Earth - it was a mistake. However, this is really not the best way forward. Stupid!!
I must amend this review, after being contacted by Ocado, after having read the above review. They’re prepared to offer an extra tenner, “ but that’s the maximum we can go to”. 😂😂
28 de janeiro de 2025
Opinião espontânea
Resposta da Zoom by Ocado
Hi Adrian, we are sorry to hear about the experience that you have had on your recent orders with us, especially with the experience when you were ill after a recent order. We can certainly look into this further for you, and look to see what we can do for you. For us to do so, please contact our Customer Hub team!
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