Awful service regularly miss half your order as they give it to the wrong driver or someone in their warehouse is stealing it. When you contact them to alert them to the problem instead of immediately... Ver mais
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Leia as opiniões dos outros
I have been a long time customer. However today I was shocked to discover that my email had been compromised. I was alerted through my PayPal account that I had subscribed to Zoom by Ocado. There is n... Ver mais
A empresa respondeu
We buy most of our groceries via Zoom, however, over the past 4 months we’ve had an incomplete order happen once per month where we’re generally missing an entire bag. It’s become an unreliable s... Ver mais
A empresa respondeu
Since last review about lack of 1 hour delivery slots I now have 90 mins slots which are useful. Product line and quality of products excellent and delivery within time also excellent. So can now reco... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Zoom by Ocado delivers your groceries in a jiffy, or in a same-day slot of your choice. Zoom means more freedom, less planning and no more last-minute trips to the shop. With over 9000 products, we have what you need – and with a minimum spend of just £15, Zoom is perfect for grocery essentials.
Informações de contacto
Mosquito Way, AL10 9UL, Hatfield, Reino Unido
- 0345 600 2000
- zoom@ocado.com
- zoom.ocado.com
3,1
Aceitável
650 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 84% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Zoom by Ocado
Hello! Thank you for leaving this review. We’re truly sorry to hear about the missing items and the inconvenience you've experienced. This is not the level of service we aim to provide, and we understand how frustrating it must be to receive an order that doesn’t meet your expectations. We value your feedback and appreciate you bringing this to our attention. If you would like to discuss this any further with us, don't hesitate to get in touch with us via one of our social media channels or via the 'Contact Us' section on our website/app.
Standards Dropping - Poor Delivery Service
I have used this platform on many occasions due to it's convenience, however my most recent experiences have been anything but.
My last two orders have now been late, with the previous of the two being cancelled altogether after a 2hr delivery slot was not met and I was unable to arrange a redelivery as most of my products in my order were no longer available. I was kindly compensated by CS with a voucher and an apology, however on my reorder the driver is late yet again and keeps getting pushed back further and further. This time on a normal 1hr delivery slot.
The order is now over 30 minutes late, with no attempted contact from the driver whatsoever. I have called Customer Service and I was shocked to learn from them that their drivers are 3rd party and they can't even contact them themselves! Unbelievable stuff! Awful, awful, awful.
Standards are falling and I don't feel this is the service it used to be. I'll be looking elsewhere in the future and I recommend users to do the same. Save your time and money for anything else, but this brand.
4 de março de 2025
Opinião espontânea
Resposta da Zoom by Ocado
Hello there. Thank you for taking the time to leave this review. We’re genuinely sorry to hear about the issues you’ve encountered with your recent orders. We completely understand your frustration with the delays and lack of communication, and we sincerely apologise for the inconvenience caused. It’s clear we’ve fallen short of the high standards you’ve come to expect, and we’re very sorry for the repeated delays. We do strive to deliver excellent service, but we clearly missed the mark this time. Your feedback is incredibly important to us! If you would like to discuss this any further with us, don't hesitate to get in touch with us via one of our social media channels or via the 'Contact Us' section on our website/app.
Resposta da Zoom by Ocado
Hello there! Thank you for leaving this lovely review. We're thrilled to hear that you had a positive experience with our service. Being on time and courteous is something we strive for, and it's great to know we hit the mark. We look forward to you shopping with us again! :)
Well packed order delivered quick &…
Well packed order delivered quick & fast at a comparatively low delivery charge. Also, minimum online order amount is relatively low compared to other grocery stores. Save my place for storing up large quantity that I don't need shortly
25 de fevereiro de 2025
Resposta da Zoom by Ocado
Hi there! Thank you for taking the time to leave this lovely review. We're thrilled to hear that you were satisfied with our quick delivery, competitive shipping rates, and low minimum order amount. We’re always happy to help our customers stock up on what they need at the best value. If there's anything else we can assist with, feel free to reach out.
Excellent Service
The App is easy to use, with good information on products.
Easy to place to order.
The deliveries have been within the designated time.
Products in good order.
Highly recommend the service for a small, medium or large order.
Thank you.
9 de fevereiro de 2025
Resposta da Zoom by Ocado
Hello there! Thank you for leaving this lovely feedback! We’re delighted to hear that you’ve had a great experience with our app, deliveries, and product quality. It’s fantastic to know that you find our service reliable for orders of all sizes. If you ever need anything else, don’t hesitate to reach out!
All worked smoothly as intended
2 de março de 2025
Resposta da Zoom by Ocado
Hi there! Thank you for your lovely feedback! We’re so glad to hear that everything went smoothly for you. If there’s anything else you need, feel free to reach out. We look forward to seeing you shop again! :)
Quick delivery, good range
Quick delivery, good range. Great customer service when there are any issues.
4 de janeiro de 2025
Resposta da Zoom by Ocado
Hello there! Thank you so much for taking the time to leave this review. We’re thrilled to hear that you’ve been happy with our quick delivery, wide range of products, and the customer service you’ve received. Providing a great experience for our customers is our top priority, and your feedback means a lot to us. If you ever need anything, don't hesitate to reach out!
Delivery more than 2 hours late
My last delivery was more than 2 hours late and since I had to go out before it came I had to arrange for someone else to take it in. The driver said the van broke down, but no-one had been in touch to explain this before he came. The website just said it would be late and kept pushing the time further back. My delivery charge was refunded, but I don’t really think that was adequate by way of apology.
17 de fevereiro de 2025
Resposta da Zoom by Ocado
Hi, Anne! Thank you for taking the time to share your feedback. We sincerely apologise for the delay in your delivery and understand how inconvenient it must have been for you to have to arrange for someone else to take it in. It’s disappointing to hear that you didn't receive updates regarding the delay of the order as the driver should have kept you informed.
While we refunded your delivery charge, we understand that this situation was frustrating, and we appreciate you bringing it to our attention. Should you wish to discuss this further, please contact the team via one of our social media channels, or via the 'Contact Us' section on our website/app
Super quick delivery
Super quick delivery, following instructions to the flat which is a bit tough to find. Always friendly and helpful.
26 de fevereiro de 2025
Resposta da Zoom by Ocado
Hi there! Thank you for your fantastic feedback! We're so happy to hear that your delivery was super quick and that our driver was able to follow your instructions to find your flat. We always aim to be friendly and helpful, and it’s great to know we’re hitting the mark. If you ever need anything else, don’t hesitate to reach out!
Resposta da Zoom by Ocado
Hi there, Moira! Thank you for your kind feedback! We're so glad to hear that you find our service incredibly convenient. We always strive to make your shopping experience as easy and seamless as possible. If you ever need anything, don’t hesitate to reach out!
Often badly packed with some items…
Often badly packed with some items crushed
Not enough offers
31 de janeiro de 2025
Resposta da Zoom by Ocado
Hi there, Donna! Thank you for taking the time to leave a review. We’re really sorry to hear that some of your items were badly packed and crushed. That’s certainly not the experience we want you to have. Please contact us via one of our social media channels, or via the 'Contact Us' section on our website/app so we can ensure this is looked into for you.
As for the offers, we always aim to provide great value, and your feedback is helpful as we work on bringing more promotions to our customers.
Resposta da Zoom by Ocado
Hi there, Julie! Thank you for your lovely feedback! We're so glad to hear that your delivery was quick and that our driver was helpful. We always aim to provide efficient and friendly service. If you ever need anything, feel free to reach out!
Resposta da Zoom by Ocado
Hi Katherine! Thank you for your wonderful feedback! We're so happy to hear that you found our service speedy and efficient, and that you appreciate our great range of products and friendly staff. We always strive to provide the best possible experience, and it’s great to know we’re meeting your expectations. If you ever need anything else, we’re here to help!
Resposta da Zoom by Ocado
Hi there! Thank you so much for your kind review! We're thrilled to hear that your delivery was on time and that our driver was able to deliver to the third floor without the lift. We really appreciate your gratitude, and we’re happy to help where we can! If you need anything else, please don’t hesitate to reach out!
Always fabulous
3 de março de 2025
Resposta da Zoom by Ocado
Thank you so much for your kind words! We're thrilled to hear that you’ve consistently had a fabulous experience with us. If you ever need anything, we're here to help!
Fast and convenient
Good usual Ocado and M&S products. Some more expensive, most are still the same as Ocado.
Same quality.
Good packing and delivering.
Perfect for small shop.
Well done.
19 de fevereiro de 2025
Resposta da Zoom by Ocado
Hi there! Thank you for your positive feedback! We’re so glad to hear you’re enjoying the convenience of our service and the quality of both our Ocado and M&S products. We always strive to offer great packing and reliable deliveries, so it’s wonderful to know you’re satisfied with your experience.
We really appreciate your support and will continue to work hard to keep making your shopping experience as easy and enjoyable as possible. If you ever need anything, don’t hesitate to reach out, we will be happy to help.
A great service
A wonderful service when everything you ordered is delivered on time.
3 de março de 2025
Resposta da Zoom by Ocado
Hi there! Thank you for your kind words! We’re thrilled to hear you’ve had a positive experience and everything is delivered on time. We always aim to provide a seamless service, and we’re glad to know you appreciate it. If you ever have any concerns or need assistance, don’t hesitate to reach out, we’re here to help!
Food with only one day shelf life left
I dislike the fact that quite often you deliver food that has only one day shelf life
28 de fevereiro de 2025
Resposta da Zoom by Ocado
Hi there! Thank you for sharing your feedback. We’re sorry to hear about the issue with shelf life. We strive to provide fresh products, but we understand how important it is to receive items with a longer shelf life. Your experience is not the standard we aim for, and we’ll be sure to pass your comments along to our team to help improve this aspect of our service. We appreciate your feedback and hope to serve you better in the future!
I love zoom by ocado
I love zoom by ocado, but sometimes I cannot find the items available and it is very annoying
21 de fevereiro de 2025
Resposta da Zoom by Ocado
Hi there! Thank you for your feedback! We're so glad to hear that you love Zoom by Ocado. We completely understand how frustrating it can be when items aren’t available, and we’re constantly working to improve our stock and availability. Your feedback helps us identify areas where we can do better, and we’ll make sure to pass it along to the team. We appreciate your support and hope to make your next experience even better!
Late and broken as per previous experiences
Stopped using due to missed delivery times and damaged goods, got a 30% offer to tempt me back I guess, so gave another go to see if they had sorted anything:
Order was late again
Every updated ETA was a time that had already passed, so all missed
Got a text message saying ‘*driver name* has contacted you. Get your order soon or your delivery may be cancelled.’ - no contact received
Bleach bashed and dented leaking over bag and other goods getting on clothes and ruining top
Kitchen spray bashed and dented leaking over bag and other goods
Chicken bashed open and leaked over lettuce
Lettuce bashed and bruised with wrapping torn open, now covered in raw chicken juice
Body wash bashed and leaked all over bag and other goods
Just more stress than it’s worth.
2 de março de 2025
Opinião espontânea
Resposta da Zoom by Ocado
Hi, Mark! Thank you for sharing your feedback, and we’re truly sorry to hear about the issues you’ve encountered. We understand how frustrating it must be to deal with late deliveries, damaged goods, and incorrect communication, especially when you’re trying to rely on our service. This is absolutely not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.
Your comments will be shared with the relevant teams to help us improve the service. In the meantime, please contact the team via one of our social media channels, or via the 'Contact Us' section on our website/app we’d be happy to assist in resolving this.
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