zooplus.ie Opiniões 864

Resposta da zooplus.ie

Há 2 dias

Lovely to read this — thank you for sharing your experience.

I’m really glad you’re happy with the service, and I appreciate you pointing out the importance of allowing a bit of extra time for delivery. It’s helpful feedback and sets the right expectations for other pet parents too.

Thanks again for choosing us.

Team zooplus

Resposta da zooplus.ie

Há 2 dias

Hi Clara,

Hearing from a customer who’s been with us for over five years truly means a lot.

I’m delighted that the quality, pricing and range — especially the offers and trial packs — have kept you coming back, and that delivery has been working well for you too.

Thank you for your continued trust and for recommending us to others.

Team zooplus

Resposta da zooplus.ie

Há 2 dias

Hi Ellen,

I’m really sorry to read about this experience – I completely understand how frustrating it is to place and pay for an order, then be left without updates for days. That’s certainly not the level of reliability I’d want you to associate with zooplus.

I’ve been able to locate your details in our system, and, as we cannot assist you publicly here for security and privacy reasons, we will communicate with you via our official channels.
Thank you for taking the time to share your feedback – even when it’s negative, it helps us understand where we need to improve.

Team zooplus

Resposta da zooplus.ie

Há 2 dias

Hi Amy,

thank you very much for taking the time to share your feedback with us and sorry to hear your order has not been received.

I have located your details in our system, and, since we cannot assist you publicly here for security and privacy reasons, we will communicate with you via our official channels.

Thank you.

Team zooplus

Resposta da zooplus.ie

Há 2 dias

Hi Robert,

Thank you for taking the time to share your thoughts — I’m sorry to read how disappointed you feel with your recent experience on zooplus.ie.

I understand your frustration around pricing and promotions We understand how frustrating this can be and want to assure you that we don’t take these decisions lightly: due to rising suppliers and logistics costs, some price adjustments across our assortment have unfortunately been unavoidable.

That said, we’re also reviewing our pricing regularly to ensure it remains fair and accurate.

We remain committed to offering value through benefits like free shipping on orders over certain amounts, regular discount codes, and our zooplus Club program.

I’m also sorry to hear your concerns about product reviews. I want to reassure you that reviews are moderated, not removed arbitrarily, and only those that don’t meet our guidelines may be declined. That said, I appreciate how this can look confusing from a customer’s point of view.

Regarding delivery times, I completely understand how disappointing delays can be, especially when expectations aren’t met. The good news is that we are constantly working on that to improve our service to you.

Unfortunately, I haven’t been able to locate your details in our system, so I can’t look into your specific case from here. If you’d like us to review this in more detail, please reach out to our customer service team directly via your zooplus account or the contact options on our website, mention your review as reference, and we will be happy to help.

Thank you again for your honest feedback.

Team zooplus

Resposta da zooplus.ie

Há 2 dias

Hi Art,

Thanks for taking the time to share this — I’m really sorry to hear how frustrating this felt.

I understand why it’s disappointing to expect a saving from a discount code and then notice the total doesn’t look better compared to a previous order. I want to reassure you that our promotions are always applied exactly as advertised.

Unfortunately, I can’t locate your details from this review alone, so I’m unable to check the specific products or pricing you’re referring to. Our Customer Care team is the only option we have to assist you and will be happy to take a closer look and explain how the prices and discount were calculated for your order.

Reaching out to them directly will allow this to be reviewed properly and privately.

I appreciate you raising this, as transparency around pricing really matters to us.

Team zooplus

Resposta da zooplus.ie

Há 2 dias

Hi Nina,

I’m really sorry to read about your repeated delivery issues and the stress this has caused you, especially when it resulted in running out of dog food and having to spend extra money. That’s understandably frustrating, and it’s not the kind of experience I want customers ordering from zooplus.ie to have.

I appreciate you taking the time to explain what’s been happening with GLS in Dublin. While factors like weather or local disruptions can sometimes impact deliveries, what you’ve described is clearly not acceptable.

As I was able to locate your details in our system, and since we cannot assist you publicly here for security and privacy reasons, we will communicate with you via our official channels.

Thank you again for speaking up – I’m genuinely sorry for the inconvenience this has caused you.

Team zooplus

Resposta da zooplus.ie

16/04/2026

Hi Gabriela,

We understand how frustrating this can be and want to assure you that we don’t take these decisions lightly. Due to rising suppliers and logistics costs, some price adjustments across our assortment have unfortunately been unavoidable.

That said, we’re also reviewing our pricing regularly to ensure it remains fair and accurate.
We remain committed to offering value through benefits like free shipping on orders over certain amounts, regular discount codes, and our zooplus Club program.

Thank you again for your feedback,

Team zooplus

Resposta da zooplus.ie

16/04/2026

Hi Linda,

Thank you very much for sharing your feedback with us, and sorry to hear about the experience you had with the delivery of your last order.

As I have found your details in our system and since we cannot assist you publicly here for security and privacy reasons, we will communicate with you via our official channels.

In the meantime, here we have details on how delivery times to IE which you may find useful - https://support.zooplus.ie/en/support/solutions/articles/76000046414-when-will-my-parcel-be-dispatched-

Thank you.

Team zooplus

Resposta da zooplus.ie

16/04/2026

What a lovely read, Emma — thank you for taking the time to share such a thoughtful and balanced review.

I’m really pleased to hear that zooplus has been your go‑to since 2021 and that you continue to find good value, a wide range and quick dispatch. It’s especially nice to read your comments about the DPD drivers helping with the heavy boxes — those little human touches really do make a difference.

I also appreciate you calling out the mixed experience with GLS. While delivery partners handle the final mile, feedback like yours is genuinely helpful and I’ll be sure it’s passed on internally, as clarity and care at delivery matter a great deal to us.

Thank you again for your trust and for sharing your experience so openly — it means a lot and really helps others when choosing where to shop.

Team zooplus

Resposta da zooplus.ie

9/04/2026

Hi SMC,

Thank you very much for taking the time to share your thorough feedback and sorry for the slow acknowledgement here.

I'm terribly sorry to hear what you experienced with your order, and it's always recommended that you get in touch with our customer care team whenever help is needed since we are not able to assist you here, publicly, for security and privacy reasons.

Your order ID that you kindly shared has allowed me to locate your details, and we will communicate with you via our official channels.

Thank you for your patience.

Team zooplus.

Resposta da zooplus.ie

9/04/2026

Great to hear this!

I’m really pleased that our range of dog food and the ease of ordering have made a difference for you. Knowing that deliveries arrive within the expected timeframe is especially reassuring, so thank you for highlighting that.

I truly appreciate you choosing zooplus and sharing your experience with others.

Team zooplus

Resposta da zooplus.ie

2/04/2026

Hi Goldina,

Thank you so much for sharing your lovely feedback — it’s wonderful to hear how happy you are with your order!

I’m really glad everything went smoothly and that you felt pleased with the experience. Your support truly means a lot.

Team zooplus

Resposta da zooplus.ie

2/04/2026

Thank you for taking the time to leave such a kind review, Paul.

I’m delighted to hear you’ve been with us for so many years — that trust genuinely means a great deal. I appreciate you pointing out the recent delivery delays; I know how frustrating that can be, and I’m sorry you’ve noticed longer waiting times.

We’re working closely with our partners to improve consistency again.

Thanks again for your loyalty and for spreading the word.

Team zooplus

Resposta da zooplus.ie

2/04/2026

Thank you so much for sharing your experience, Georgina, and for being with us for such an incredible 15 years — that loyalty truly means a lot.

I’m really sorry to hear how challenging the recent deliveries have been, especially given the added difficulty for both you and your husband. That’s absolutely not the experience we want for you, and I completely understand how frustrating and disheartening it must feel to go searching for parcels in the rain, or to receive them late or at the wrong address.

Your feedback is genuinely valuable. I want you to know that we are continuously working on improving these aspects, and insights like yours help us make better decisions.

If anything like this happens again, or if there’s anything you’d like us to look into from your recent orders, please do reach out to our customer care team, as that's the only way we have to look after you — we’re here to help and always want to put things right as quickly as possible.

Warm regards,

Team zooplus

Resposta da zooplus.ie

24/03/2026

Hi Steve,

Thank you for taking the time to share your experience, and I’m really sorry that your review has been sitting here for a little while without a reply.

I completely understand how frustrating it must have been to see your dog food “missing in action” for so long — especially when you expected a smooth delivery within Ireland. I’m also sorry for the confusion around our logistics and the courier’s tracking. When things appear to go round in circles, it naturally raises concern, and I appreciate how patient you’ve been throughout.

I’m glad to hear that the colleague you spoke with was helpful— and even happier that the order finally reached you shortly afterwards.

Thank you as well for recognising the service you received from our team — I’ll make sure your kind words are passed on.

Team zooplus

Resposta da zooplus.ie

24/03/2026

Hi Ann,

Thank you for taking the time to share your feedback. I’m really sorry to hear about the long wait for your delivery — that must have been incredibly frustrating, especially when you were expecting your pet’s food much sooner.

I’ve also noticed your review was posted a day ago, so thank you for your patience while I’m getting back to you.

Although you placed your order on zooplus.ie, I can confirm that zooplus does not present itself as an Irish-based company. We operate as a European retailer, and our logistics centres are located within the EU — something we also clarify in our legal information and FAQ sections on our website. I understand how this might feel misleading, and your feedback on this point is genuinely appreciated. We’ve shared similar explanations with other customers who had the same impression, and I’m sorry it wasn’t clearer for you before ordering.

Regarding the delivery time, the estimated timeframe you saw at checkout reflects the usual transit times. Unfortunately, delays do occur at times due to courier operations or routing, and details can be found here https://support.zooplus.ie/en/support/solutions/articles/76000046414-when-will-my-parcel-be-dispatched-

I’ve checked our system but wasn’t able to locate your details based on the information in your review. It would be great if we could look at your order in more details and, for that, please contact us directly through our zooplus.ie Customer Care channels and include the reference to your review here.

We’d be happy to ensure this is addressed.

Thank you again for sharing your experience and I hope you will give us another opportunity.

Team zooplus

Resposta da zooplus.ie

24/03/2026

Thank you so much for sharing this lovely feedback!

It’s great to hear that you’ve found real value in our range of urinary care foods — I know how important consistent, affordable options are when looking after a pet with specific needs.

I’m also really glad the ordering and delivery experience has been smooth for you.

Your kind words genuinely mean a lot.

Team zooplus

Resposta da zooplus.ie

Actualizada a 25/03/2026

Hi Tom,

Thank you very much for sharing your update and I'm very sorry if the previous feedback sounded somewhat dismissive - the nature of this being a public forum is what prevents us from being thorough in our responses and hence the invitation to get in touch with us to allow us to locate your details in our system and keep our communication GDPR compliant.

Thank you very much for your understanding and patience.


Hi Tom,

Thanks for taking the time to share such a detailed review — and I’m really sorry it’s taken us a little while to acknowledge it. I completely understand why you’re disappointed, especially given your long history with us and the importance of timely deliveries when pets rely on prescription diets. Your feedback is much appreciated.

I’ve checked, and I’m afraid I wasn’t able to locate any account under the details provided, so I can’t look into your specific orders directly.

I’m also sorry if our responses have ever come across as automated or impersonal. Some of our initial replies are generated by an AI system, designed to offer quick answers to common queries and save you time. I wonder if this may have contributed to the impression that your concerns weren’t being properly addressed. If the automated response doesn’t resolve your issue, replying to it will escalate your case to a human advisor who can assist you directly — and we’re always happy to help.

It would be great if we could take a closer look into your past orders or any outstanding issues: please feel free to reach out to our customer care team using the email address linked to your zooplus.ie account as that’s the only way for us to assist you in details.

Thank you again for your honesty — and for giving us the chance to improve.

Team zooplus

Resposta da zooplus.ie

24/03/2026

Hi TJD,

I’m truly sorry for the slow acknowledgement of your review, and even more so to read about what happened with your recent delivery in Ireland. No one should see their parcel treated that way, and I completely understand how upsetting it must have been for you and your wife—especially when you watched it being thrown over your gate rather than handed to you properly.

I’ve checked our system, but I wasn’t able to locate any customer details based on the information in your review. As I can’t discuss order specific matters publicly for privacy reasons, I’d really appreciate the chance to look into this properly for you.

If you could kindly reach out to our zooplus.ie customer care team and make a reference to your review here, we’ll make sure this is.

Thank you for bringing this to our attention, and once again, I’m sorry for the disappointment caused.

Team zooplus