zooplus.ie Opiniões 

Resposta da zooplus.ie

2/09/2026

Hi Alexandria,

Thank you for taking the time to share your experience. I am very sorry to read how worried and frustrated this situation has left you, especially when you were counting on a large food order arriving in time for your dogs.

I would like to clarify that a delivery timeframe of 26 working days is certainly not our standard service. As explained on our shipping information page, dispatch and delivery times can vary depending on the products ordered, destination and courier network, but orders for Ireland are generally delivered much sooner than that. For customers in Northern Ireland, orders are indeed shipped from our EU warehouse network, which can make delivery times different from those of retailers shipping domestically within the UK.

Unfortunately, I have not been able to locate your account from the information available on Trustpilot. As this is a public platform, I cannot review or discuss individual orders here for privacy and security reasons. With your kind help, it would be great if we had the opportunity to fully review what has happened and see whether we can make things better for you.

Could you please contact our customer care team via https://www.zooplus.ie/contact_form/? That is genuinely the best, and in practice the only, way for us to investigate your order properly. If you have already been in touch with support, please feel free to reply to the existing correspondence and mention your Trustpilot review so that your case can be prioritised more quickly. Alternatively, you can also contact us by telephone on +35 312 23 22 26.

I am sorry for possibly sounding repetitive with a suggestion we often share with fellow Trustpilot reviewers, but in situations where we cannot identify an account from a review, this is the safest and most effective route for us to assist.

Thank you again for bringing this to our attention. We hope to hear from you through our official support channels so that we can look into this further for you.

Team zooplus

Resposta da zooplus.ie

2/09/2026

Hi Olga,

Thank you for your wonderful review! It's fantastic to hear that you appreciate both our wide choice of products and the offers available. Knowing that zooplus remains your go-to place for all your pets' needs means a great deal to us.

We truly value your continued trust and support, and we're grateful that you've taken the time to share your experience with others.

Team zooplus

Resposta da zooplus.ie

2/09/2026

Hi Robert,

Thank you for taking the time to share your experience. I’m very sorry to read how disappointing this situation has been for you and I completely understand your frustration.

Unfortunately, I have not been able to identify your account from the information available on Trustpilot. As this is a public platform, I am unable to review specific orders or discuss account details here for privacy and security reasons. With your kind help, it would be great if we had the opportunity to look into this properly and see whether we can make things right. You can contact our customer care team via https://www.zooplus.ie/contact_form/ . Alternatively, you can call us on +35 312 23 22 26.

I realise this may sound similar to advice shared with other fellow Trustpilot reviewers, but contacting us through our official channels is genuinely the best, and really the only, way for us to investigate your individual case. If you have already been in touch with our support team, please do follow up on that correspondence and mention your Trustpilot review, as that helps us locate and prioritise your case more quickly.

Thank you again for raising these concerns. Feedback such as yours is important, and I sincerely hope we will have the chance to review your experience in more detail through our official support channels.

Team zooplus

Resposta da zooplus.ie

Actualizada a 19/08/2026

Hi CK,

Thank you very much for your updates, the contact us form can be found here https://www.zooplus.ie/contact_form/
And, yes, please, if you'd rather call us, that number again is +35 312 23 22 26

Thank you


Hi CK,

Thank you for taking the time to share your experience. I’m very sorry to read about the difficulties you’ve encountered with this order and completely understand why you’re disappointed.

What surprises me most is that, despite contacting us, you were still left without a clear resolution or confidence about when your order would arrive. This is something that we definitely want to investigate in details.

Unfortunately, I haven’t been able to identify your account from the information visible on Trustpilot. As this is a public platform, I’m unable to review or discuss the details of an individual order here for privacy and security reasons. With your kind help, it would be great if we had the opportunity to look into this properly and see what happened. Please contact our customer care team via zooplus Ireland Contact Form or by telephone on +35 312 23 22 26.

You may have seen us making a similar request to other reviewers, and I apologise if it sounds repetitive, but it truly is the best and only way for us to access your order information and investigate fully. As you have already been in touch with our support team, please reply to the existing correspondence and mention your Trustpilot review, as that helps us prioritise the case more quickly.

Thank you again for bringing this to our attention. I hope we’ll have the chance to review your case through our official support channels and work towards restoring your confidence in zooplus.

Team zooplus

Resposta da zooplus.ie

18/08/2026

Hello DP,

Thank you for taking the time to share your experience and for being a loyal zooplus customer over the past six months. It is especially appreciated when customers return again and again and then choose to share their honest feedback with others.

I'm delighted to hear that your orders have consistently arrived in good condition and that you've been happy with the packaging across such a variety of products. It's also great to know that you're enjoying the Rewards programme. Those little extras are our way of saying thank you for choosing us for your pet's needs.

Your balanced comments about delivery times, together with the positive experience you've had overall, will be very helpful for other pet parents considering zooplus.

Thank you once again for your trust and continued support.

Team zooplus

Resposta da zooplus.ie

13/08/2026

Hi GM,

Thank you for taking the time to share your feedback. I am very sorry to read about the confusion surrounding your order and the frustration caused by uncertain advise.

With your kind help, it would be great if we had the opportunity to look into this properly and try to make things right. Unfortunately, I have not been able to identify your account from the information available on Trustpilot. As advised in some of our replies to fellow Trustpilot reviewers, we are unable to investigate individual orders publicly for privacy and security reasons.

Could I therefore ask you to contact our customer care team via zooplus Ireland Contact Form? This is really the only way we can access your order details, check the status of the shipment and review any previous correspondence. If you have already written to us, as you mentioned, please feel free to reply again or follow up on your existing case. When doing so, please mention your Trustpilot review, as that helps us identify and prioritise your enquiry more quickly.

I am sorry again for the inconvenience and concern this delay has caused. We appreciate you bringing this matter to our attention and hope to hear from you soon through our official support channels so that we can assist further.

Team zooplus

Resposta da zooplus.ie

13/08/2026

Hi Seda,

Thank you for taking the time to share your feedback. I'm sorry to read about the confusion surrounding the delivery charges shown on our website and the information you received from customer support, and I appreciate you bringing this matter to our attention.

While I would like to look into the specifics of your case, unfortunately I haven't been able to identify your account based on the details available in your Trustpilot review. As Trustpilot is a public platform, I'm unable to access or discuss account-related information here for privacy and security reasons.

With your kind help, it would be great if we could review this properly and provide a definitive explanation. Since you have already been in touch with our customer care team, please feel free to reply to the existing correspondence and mention your Trustpilot review, as this helps us prioritise the matter more quickly. If not, you can contact us via https://www.zooplus.ie/contact_form/ or by telephone on +35 312 23 22 26. As I often mention to fellow Trustpilot reviewers in similar situations, this is truly the best way for us to investigate the details and assist you directly.

Thank you again for highlighting this concern. We value your feedback and hope to have the opportunity to clarify the situation and improve your experience with us.

Team zooplus

Resposta da zooplus.ie

11/08/2026

Hi Adrian,

Thank you for taking the time to share such detailed feedback.

I am very sorry to read about the concerns you have raised regarding the presence of what appears to be foreign material in multiple pouches of Venandi wet cat food. I can completely understand why this would be alarming.

The safety and quality of pet food products are matters we take extremely seriously, and I appreciate you providing such a thorough account of your findings, including retaining the affected packaging, batch information, photographs and previous correspondence. That’s exactly what we need to ensure that we carry out investigations with our suppliers.

Unfortunately, I have not been able to identify your customer account from the information available on Trustpilot.

With your kind help, it would be greatly appreciated if you could contact our customer care team directly via zooplus Ireland Contact Form and mention your Trustpilot review. I realise I may sound repetitive, as we often have to make the same request to fellow Trustpilot reviewers, but it is genuinely the best, and indeed the only, way for us to safely review the full details of your case and any information you may wish to share. If you have already been in contact with our support team, please feel free to continue that conversation and reference this review so that it can be prioritised accordingly.

Thank you again for bringing this matter to our attention. We appreciate the time you have taken to document your concerns and would welcome the opportunity to review everything through our official support channels.

Team zooplus

Resposta da zooplus.ie

5/08/2026

Hi Eva,

Thank you for taking the time to share your honest feedback. I'm pleased to hear that you're happy with the products themselves, but I'm very sorry to learn that the ordering and delivery experience has left you feeling frustrated.

I completely understand how disappointing it is when deliveries take longer than expected, particularly when you're relying on a subscription service for your pet's essentials. While dispatch and delivery times can vary depending on a number of factors, you may find some useful information about our shipping process here: https://support.zooplus.ie/en/support/solutions/articles/76000046414-when-will-my-parcel-be-dispatched-

I'm also concerned by your comment regarding subscription payments continuing after delivery changes were made. That certainly doesn't sound right, and with your kind help, it would be great if we had the opportunity to review what happened and see whether we can make things right.

Unfortunately, I wasn't able to identify your account from the information available on Trustpilot. As this is a public platform, we're unable to investigate individual subscriptions or orders here. Could you please get in touch with our customer care team via https://www.zooplus.ie/contact_form/? That's the best and really the only way for us to access your account securely and look into this properly. If you've already contacted support, please feel free to continue that conversation and mention your Trustpilot review so that your case can be prioritised accordingly.

Thank you again for bringing these concerns to our attention. I genuinely hope we'll have the chance to look into this for you through our official support channels.

Team zooplus

Resposta da zooplus.ie

11/08/2026

Hello MW,

Please accept my apologies for the delayed reply, and thank you for taking the time to share such lovely feedback.

I'm delighted to hear that you found our website easy to use, enjoyed the wide range of products available, and were pleased with how quickly your order arrived. It's especially rewarding to know you've noticed an improvement in our delivery service, as we continuously work to provide the best possible experience for our customers.

Thank you for your trust and for choosing zooplus. Knowing that you're happy with the products, service, and delivery means a great deal to us. We look forward to welcoming you back for many more orders in the future!


Team zooplus

Resposta da zooplus.ie

4/08/2026

Hi there,

Thank you for taking the time to share such detailed feedback. I’m genuinely sorry to read how disappointed you’ve become after what sounds like many years of shopping with us. My apologies also for the slow acknowledgement here.

It’s particularly concerning to hear about the recurring issues you describe, from parcels arriving damaged and delays in delivery, to products being removed from your order because they became unavailable. I completely understand why this would leave you feeling frustrated and questioning whether you can rely on us going forward.

What also stands out to me is your comment about customer service. We have not made any changes that would reduce the level of support available to our customers, so I’m very sorry that the assistance you received gave you the impression that your concerns were not properly addressed. That is certainly not the experience we aim to provide, and with your help I would very much like to understand what happened and investigate this further.

Unfortunately, I haven’t been able to locate your account using the information visible on Trustpilot. As this is a public platform, I’m unable to access or discuss order details here. If you could please get in touch with our customer care team via https://www.zooplus.co.uk/contact_form/, that would be the best, and in fact the only, way for us to review your orders and the interactions you’ve had with support. If you’ve already contacted us, please feel free to reply to the existing correspondence instead. In either case, mentioning your Trustpilot review will help us identify and prioritise your case more quickly.

Thank you again for bringing these concerns to our attention. Feedback from long-standing customers is particularly valuable, and I hope we’ll have the opportunity to look into this properly and regain your trust.

Team zooplus

Resposta da zooplus.ie

16/07/2026

Hi Ian,

Thank you for taking the time to share such a detailed account of your experience. I'm very sorry to read about the frustration and disappointment caused by the delay, the lack of meaningful tracking updates, and the communication you received while trying to understand what had happened with your order.

More than that, I'm sorry and very surprised to hear that our customer service responses did not provide the clarity and reassurance you were looking for. It would be great if we could reassess that with your help, please.

Unfortunately, I haven't been able to identify your account from the information available on Trustpilot. As this is a public platform, I'm unable to investigate individual orders or discuss account-specific details here. If you would still like us to review what happened, please contact our customer care team via https://www.zooplus.ie/contact_form/. That is the best — and really the only — way for us to access your order information and investigate the delivery history in detail. If you've already been in touch with support, please feel free to continue that correspondence. In either case, please mention your Trustpilot review so that the team can identify and prioritise your case more efficiently.

Thank you again for bringing this to our attention. Feedback like yours helps us understand where both our delivery and communication processes need improvement.

Team zooplus

Resposta da zooplus.ie

16/07/2026

Hi Marta,

Thank you for taking the time to share your experience, and I’m genuinely sorry to read how frustrating this situation has been for you.

I can completely understand why you would feel let down. I’m particularly sorry and, at the same time, surprised to hear that our assistance has not met your expectations and that’s something we will look into in details.

As I have been able to locate your details in our system and, since, for privacy and security reasons, we cannot discuss account-specific information publicly, I will ensure that your case is reviewed via our official channels so that the current status of your replacement and the communication you received can be properly investigated.

Thank you for bringing this to our attention. Feedback like yours helps us identify where we need to do better, and I am truly sorry for the inconvenience and disappointment caused.

Team zooplus

Resposta da zooplus.ie

16/07/2026

Hi Rachel,

Thank you for taking the time to leave a review.

I’m very sorry to hear that your order had still not reached you 15 days after being confirmed. While I’m pleased that placing the order itself was straightforward, I completely understand how disappointing and frustrating such a long delivery wait must be, especially when you are expecting essential items for your pet. We really want to look into the delay for you and resolve it.

Unfortunately, I haven’t been able to identify your account from the information visible on Trustpilot. As this is a public platform, we’re unable to look into individual orders or discuss account details here for privacy and security reasons. If you could please get in touch with our customer care team via https://www.zooplus.ie/contact, we’ll be able to investigate the status of your order properly. Reaching out to our support team is the best — and in practice the only — way for us to assist you with this matter. If you have already contacted us, please do follow up on your existing enquiry and mention your Trustpilot review, as that helps us identify and prioritise your case more quickly.

Thank you again for bringing this to our attention. I hope we’ll have the opportunity to look into this for you and provide some clarity regarding the delay.

Team zooplus

Resposta da zooplus.ie

16/07/2026

Hello Ewa,

Please accept our apologies for the delayed reply, and thank you for taking the time to share your feedback.

I'm delighted to hear that your order arrived quickly and that you were happy with the quality of the products. Providing great value and a smooth shopping experience is exactly what we strive for, so your kind words mean a lot to us.

Thank you for choosing zooplus and for recommending us through your review.

Team zooplus

Resposta da zooplus.ie

16/07/2026

Hi ToTTi,

Thank you for taking the time to leave such a detailed review, and please accept my sincere apologies for the late acknowledgement of your feedback.

I am truly sorry to read about the experience you describe, particularly as you have been shopping with zooplus for around five years. Reading that you experienced repeated delays over such a long period, and that your most recent Repeat order had still not arrived after more than 10 days, is very concerning.

I am sorry for the inconvenience, worry and frustration this situation has caused you. And, of course, I’m here to do my best to rectify things for you.

Unfortunately, I have not been able to identify your account from the information visible here. As Trustpilot is a public platform, I am unable to investigate or discuss individual orders in this space. If you have not already done so, could I kindly ask you to contact our customer care team via https://www.zooplus.ie/contact_form/? That is the best, and really the only, way for us to review your specific case and see how we can assist. If you have already been in contact with our support team, please feel free to reply to your existing correspondence. In either case, please mention your Trustpilot review, as this helps us locate and prioritise your case more quickly.

Thank you again for sharing your honest feedback. While I regret that your experience has left you feeling this way, I do appreciate you bringing these concerns to our attention.

Team zooplus

Resposta da zooplus.ie

16/07/2026

Hi Alison,

Thank you for taking the time to share your experience, and please accept my apologies for the slow acknowledgement of your review.

I’m genuinely sorry to read how frustrating this situation has been and I completely appreciate why this has left you feeling let down. I’m here to also try and put things right, of course.

Unfortunately, I wasn’t able to locate your account details based on the information available here. For privacy and security reasons, we’re unable to investigate or discuss individual orders publicly on Trustpilot. Could I kindly ask you to contact our customer care team via https://www.zooplus.ie/contact_form/? That is the best, in fact the only, way to allow us to assist you. If you’ve already contacted support, please feel free to follow up on that. Either way, please do mention your Trustpilot review — it helps us prioritise your case quickly.

Thank you again for bringing this to our attention. I’m very sorry that your experience has fallen short of expectations, and I hope we’ll have the opportunity to look into this properly for you.

Team zooplus

Resposta da zooplus.ie

16/07/2026

Hi Niamh,

Thank you for taking the time to share your feedback, and please accept my apologies for the slow acknowledgement of your review.

I’m very sorry to hear about the delay with your order and it would be great if we could have the possibility to look into what had happened.

Unfortunately, I wasn’t able to locate your account details based on the information available in your review. For privacy reasons, we can’t investigate or resolve individual cases here on Trustpilot. Could I kindly ask you to contact our customer care team via https://www.zooplus.ie/contact_form/? That is the best, in fact the only, way to allow us to assist you. If you’ve already contacted support, please feel free to follow up on that. Either way, please do mention your Trustpilot review — it helps us prioritise your case quickly.

Thank you again for bringing this to our attention. We appreciate your patience and hope to have the opportunity to look into this further and improve your experience.

Team zooplus

Resposta da zooplus.ie

16/07/2026

Hi Anne,

First of all, apologies for our late acknowledgement of your review.

It's wonderful to hear how convenient our service has been for you. Having heavy 14kg bags delivered straight to your door is exactly the kind of hassle-free experience we aim to provide.

I'm also pleased that you find our discounts, repeat order options and "buy again" features useful when placing your orders.

Thank you for your loyalty and for sharing your positive experience with others.

Team zooplus

Resposta da zooplus.ie

16/07/2026

Hi Dale,

Thank you for taking the time to share your feedback, and please accept my sincere apologies for the delayed acknowledgement of your review. I'm genuinely sorry to read about your experience, particularly as your dog relies on medicated food and I completely understand how upsetting and stressful that must be.

It would be great if we had the possibility to rectify things for you, and, again, sorry for responding here this late.

Unfortunately, I couldn't locate your account details based on the information available in your review. For privacy reasons, we aren't able to investigate or resolve individual cases publicly on Trustpilot. Could I therefore kindly ask you to contact our customer care team via zooplus Ireland Customer Care - https://www.zooplus.ie/contact_form/ ? That is the best, in fact the only, way to allow us to assist you. If you’ve already contacted support, please feel free to follow up on that. Either way, please do mention your Trustpilot review — it helps us prioritise your case quickly.

Thank you again for bringing this to our attention. We would appreciate the opportunity to look into what happened and see how we can help.

Team zooplus