zTrip Opiniões 

54
TrustScore: 1.5 em 5

1,6

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Very bad they reported me to the police for trespassing while I was on the phone with their dispatcher trying to get a ride that was booked wrong fixed m Complaints just get passed to call centers.T... Ver mais

Classificada 1 em 5 estrelas

You really need to have drivers who are courteous and obey the law. One of these characters jammed his way into my lane from his right in the middle of the intersection of Markham and Fair Park. A r... Ver mais

Classificada 1 em 5 estrelas

I'm driving, a car approaches from behind me as I'm moving over into the right lane. The elderly woman driving the ZTrip car, license NE YUM230, CAR # 611, White Chevy Equinox. Friday, June 5 26 at ap... Ver mais

Classificada 5 em 5 estrelas

Wayne (ID7364) from Fort Sam Houston to the airport. Absolutely phenomenal experience. 20 mins from random call in to pickup and arrived at the SAN ANTONIO Airport within minutes. He's personable, k... Ver mais

Informações sobre a empresa

  1. Táxi
  2. Traslado do aeroporto
  3. Serviço de leasing de carros
  4. Transporte para deficientes
  5. Serviço de transporte

Escrito pela empresa

zTrip offers a reliable taxi service, blending traditional taxi services with modern ride-sharing convenience. Book your ride online or through our app for a convenient, stress-free journey, available 24/7. Our diverse fleet, including standard sedans and wheelchair-accessible vans, ensures we meet all your travel needs. At zTrip, we value your journey and strive to provide safe, affordable, and exceptional service.


Informações de contacto

1,6

Muito mau

TrustScore: 1.5 em 5

54 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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1,6

Todas as opiniões

(54)

26 opiniões nos últimos 12 meses

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Classificada 2 em 5 estrelas

drove fast

First, wanted to mention the driver was very polite. My concern is the driver was speeding on the trip. Other than speeding, it would have been a good trip. Slow down please

26 de agosto de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

It was the WORST MOST HORRIFIC…

It was the WORST MOST HORRIFIC EXPERIENCE EVER ! I called for a ride and the driver said that he was not going to come but then asked me for a trip another day-BECUASE HE SAID HE NEEDED A JOB WHAT THE WORLD-NO!. It was almost an hour and a half later that I received a call from another driver who came after waiting for nearly 2 hours. The man came and when it was time to pay him USING A credit card he started to yell AND scream for what reason? just take the card and swipe it-dummy-he then said "you people" After that comment and waiting and WHILE WAITING ON HIS RANT TO STOP and waiting on him I had top threaten to call the police because I felt so unsafe. It was HORRIBLE!! After I said I was calling the police - he stopped and he took the card then he said "Oh, there it is." WHAT THE WORLD?! I HATE that I did not call UBER -don't know what I was thinking-dumbest decision but this company will meet the same fate as its former name-UBER will completely take over and such foolishness like what happened to me will be over--UBER from now on -promise!

1 de agosto de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

So I called Monday at 12:50 pm to make…

So I called Monday at 12:50 pm to make appointment for 14th today at 9:15 am and the lady repeated the address and time to confirm I said yes . Well today comes by and I call them at 9:30 al wondering where they are . They told me my appointment was for the day time I called they said I said no plus no z trip never showed up that day . Then I booked a ride at 9:30 am today well by 10:00 am no show so I cancelled cause my app was at 10:00 am . And 2 week ago I was stranded at Walmart nobody showed up for 2 hours . The driver Tamika told me to call her when we get in the checkout line and she told me she'll be there in 10-15 minutes I'll let 40 minutes go by to call her and she tells me oh I'm on another run so I called the company to get another ride nobody never showed up for the next hour and a half so I called my aunt back to come get me when she got to Walmart I went ahead and cancel the trip but the trip sucks I paid to make a a-dollar trip to go a mile away the neighborhood Walmart's not but maybe a mile away from my house it cost $7 and gave her a $5 tip

1 de agosto de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

I paid to have a friend brought to my…

I paid to have a friend brought to my house once the driver got there I used my credit card the first time I used the card it said it went through but he said it didn't get approved on his end so I swiped it again and it was approved but I told him i think you double charged me but he said he didn't i look on my transactions on my phone and it revealed he actually did charge me twice now I'm having trouble getting the issue resolved from the company so I don't recommend this company for no reason period.

30 de julho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Please find another option

I had scheduled a ride from the BWI airport well in advance, but was still waiting an hour later. Apparently I'm far from the first to experience this issue. You'd be better off getting a ride from a friend or using Uber.

18 de maio de 2024
Opinião espontânea
Classificada 3 em 5 estrelas

Bad Service

Today was my first time with problems with Z trip I usually get called no one called me a car came in marked I didn't know if he worked with Z trip or not so I called Z trip twice and finally cancelled my trip for today and maybe I will call again another day??I have had Great service with Z trip until today.

9 de julho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Unethical

I asked a driver how much a trip from Penn Station to Parkville would cost and was told “around $30.” That driver left so I got in the next car, number 877. I reviewed the price schedule inside the car and figured the cost to be less than $30. I looked at the meter and noticed the driver had switched to “off duty” mode. When I arrived to my destination, the driver told me the fare was $50! I told him that was incorrect and referenced the fee schedule posted. He argued with me, then said “ok $40.” I firmly believe he turned off his meter so that he could take advantage of me, a senior citizen. I called customer service to register a complaint and told them that even on their website the fare estimate is $27, but the customer representative said it would be $41. I don’t know where they’re getting these figures but it’s not what is advertised. Don’t trust this company.

28 de junho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

If I could give 0 stars I…

If I could give 0 stars I would👎couldn't even get a f**king ride to work! I booked 2 rides that never came. This company has been so unreliable from my experience...disappointing..and all they ever say is we're trying to find a driver..

23 de junho de 2024
Opinião espontânea
logótipo da zTrip

Resposta da zTrip

I'm truly sorry for the frustration and inconvenience you experienced with our service. We are working to improve our reliability and ensure this doesn't happen again. Could you provide the state and city you tried to book the ride through?

Classificada 5 em 5 estrelas

Driver Jane Bergman cab 5238 is…

Driver Jane Bergman cab 5238 is dependable and a joy to ride with,keeps in contact with you and overall is a excellent person in general.No complaint on my end for a job well done.

10 de junho de 2024
Opinião espontânea
logótipo da zTrip

Resposta da zTrip

Thank you for your kind words about Jane Bergman in cab 5238! We’re thrilled to hear you had a great experience. We’ll pass along your compliments to Jane.

Classificada 5 em 5 estrelas

My experience with ztrip was safe and fast

My experience with ztrip was very pleasant. My driver was on time and a safe driver. She was patient with me while went washing. Even when I forgot a item in the car. Fast to pick me up. Thanks again hun #5199!!

3 de junho de 2024
Opinião espontânea
logótipo da zTrip

Resposta da zTrip

Thank you for sharing your pleasant experience with zTrip! We’re glad your driver was punctual, patient, and helpful. We’ll pass along your thanks to driver #5199.

Classificada 1 em 5 estrelas

Didn't show up at 6:30

Didn't show up at 6:30, stressful start to day, Never again.

18 de maio de 2024
Opinião espontânea
logótipo da zTrip

Resposta da zTrip

I'm very sorry for the inconvenience and stress caused by our failure to arrive at 6:30. We appreciate your feedback and will work to improve our reliability. Could you provide the driver's number?

Classificada 1 em 5 estrelas

What about sending a driver when booked…Driver never showed up

What about sending a driver when booked ahead of time, and then putting up with a rude dispatcher that seem to be proud of his low professionalism. I will not use your service again.

I get a reply six months later? what a joke. You know who the rude dispatcher was, as the date in on the reply, and I can tell you the time as well it was around 1:00 PM that day, and I will not need your service in the future.

20 de dezembro de 2023
Opinião espontânea
logótipo da zTrip

Resposta da zTrip

Apologies for such a late response; we are now contacting services like Trustpilot to better help our customers. I'm sorry to hear about your disappointing experience with our service and the rude dispatcher. We value your feedback and will work to improve our booking and customer service. Thank you sincerely for providing information about the dispatcher. They will be held accountable.

Classificada 1 em 5 estrelas

Z Trip; no guarantee of a ride; no driver responded.

I attempted to use Z Trip to arrange a ride in Albuquerque, NM from an airport hotel to the Sunport terminal for a redeye flight to Dallas. The reservation process was fast and simple. The problem comes in when NOBODY accepted the fare, even with an advance tip greater than the fare! Z Trip doesn't actually ensure that a reservation results in a ride, so it's an expensive gamble (your advance tip is non-refundable!) when your pricey plane tickets are in peril, and you're stuck at the last second trying to get a ride to the airport at 4am. NEVER depend on Z Trip; they'll let you down. Just get a cab!

8 de julho de 2022
Opinião espontânea
logótipo da zTrip

Resposta da zTrip

I'm sorry for the inconvenience you experienced with our service. Your feedback is important, and we will work on improving our reliability. Could provide us with more info on this so we can resolve this issue?

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