My washing machine handel broke so I order a new part from www.indesit spare parts at £17.90 they offered next day delivery for £15.90 I took this with having my disabled daughter to think about as I really need it on a daily as for wet sheet ect they told me it would be delivered by hermes so when it hadn't arrived at 4 o clock I phoned Indesit to ask what was going on they said I would be refunded £9,00 I said that i was not excepting that to be told they were not giving me back my 15.90 they were giving me 9.00 pound back as that was the difference between next day delivery and standard delivery .shame on you Indesit I,m a single parent on benefits