I got an email from this gym asking me to rate them. I took a gym membership here and tried to cancel after the first session. I was informed I had to cancel by the end of the first month and they’d take payment either way so why not give it a go for ~6 weeks for which I paid. Ok, but after a couple weeks my feedback remains the same:
- the free weights are in no order at all and it drives me nuts. Every single gym I’ve ever been to has a strict order of increasing weights to keep the gym looking organised and to make your visit faster by not hunting randomly for weights. It’s the easiest thing to fix and yet after raising it three times they can’t be bothered.
- many machines have weights sitting on them; people don’t empty their weights and nearly stack them back. This is easy to fix but if the staff fail to attend to this neither will its patrons.
- the bathrooms are fairly poor: both times I’ve tried to shower the stall I used had the water shooting everywhere but on me and the soap dispenser hanging off the wall empty. On one occasion I told the staff member cleaning who grunted at me. Who knows if he took me seriously - they didn’t when I raised the weights.
- there is very little space for stretching.
- the staff when not personal training sit about doing nothing. They could easily be attending to my issues above.
Overall I have cancelled my membership to switch to Putney leisure centre; here, I was offered a tour and a free trial if I needed it (I didn’t the tour was comprehensive and the gym much more organised). If this gym had let me cancel after my first 30mins session where I realised it wasn’t for me I wouldn’t need to explain all this but they insisted I try and then asked I review it. So here it is: spend time organising your gym so it doesn’t look like some unmanned and unmaintained hotel airport gym where no one has any pride in it.