As long time UK customer of HB, my wife loved that sizes were consistent and if unsure we could occasionally order two sizes and send one back free of charge. However recently she's noticed that the sizes of different sets have tended to be a lot more variety in sizing, so creating a nervousness ordering to get the correct size as now HB charge you for returning items in the UK, so you're effectively paying for delivery AND returning items.

The most recent order we noticed that there was no box any longer just both set of lingerie ordered stuffed into a single dust bag with no care, reflecting the same standard of service that others have recently commented upon in their reviews.

We also had to send one set back as the small size in this set was way too big, whilst the small size in the 2nd set fit perfectly. Unfortunately we'd not purchased a 2nd size and there was no opportunity to exchange as they had sold out.

There is a vast mark up on what used to be a quality product and service, but with other companies (Bluebella, Lounge etc.) catching them up, they are failing to keep ahead of these others, alienating long-time customers, watching them defect to more customer focused sellers.

The products are a lot of money, shop around where you can to get a much better experience.