paul S

We didn’t know that AO do stand alone removal of household appliances for recycling. We do now. It’s not just as an add on when buying a new appliance!

For £30 they removed my old American Fridge freezer that we’d retired from service as an additional unit in our garage. That is a ridiculously cheap price as no other waste agent was remotely close.

It was so easy to book and no hassle with collection. We got a confirmation email in the wee hours of the morning with a rough time (4 hours) which was then followed by a call early on to refine that to a 1 hour slot.

They guys were on time, very helpful and very pleasant. They even offer a disconnection service for a nominal extra fee!

Brilliant service, amazing value and definitely our first point of call next time we need an appliance removed.

To have actual people who know what they are talking about on the end of a phone line providing genuine customer service is a rare thing these days. I’ve only had cause to ring them twice, but both times they have been exceptional.

The lady today was a real credit to octopus, knew her topics exceptionally well and could articulate complex explanations in simple, easy to follow detail.

She even suggested we checked my tariff to see if she could get me on a better deal - she could, with no penalties or exit clauses.

Have to say, having heard good things before we joined we’ve been nothing but impressed since joining early this year. A fabulous company, with some amazing people working for them and some fair priced consumer focused offerings.

Bought many times from bluebella over the years and the goods are normally great. However when there are delivery issues then you are on your own. As Bluebella don’t have a live person to talk to and thus no customer service to speak of when there are real problems. You rely on chat bots or an outsourced chat agent with no ability to help or an email to a team that may never reply and when they do it’s just the same ‘we are looking into it ‘ every response.

My wife placed an order on 17th sept - Evri (yes that joke of a delivery company) should have delivered on the Saturday. It never arrived. Since then the delivery has been ‘we will deliver this on the next working day’ and no movement

We’ve not been able to get anything from Evri, so we’ve referred this back to Bluebella to sort as our contract is with them NOT EVRI. However all they do is pass a message to Evri and expect us to then follow up with them.

Sorry Bluebella, but Evri are YOUR service provider and you should be sorting the problems FOR YOUR CUSTOMERS and not expecting them to do the leg work. We are not EVRIs customers and they don’t care to help us out. That is YOUR responsibility. Is this is a problem then perhaps you need to rethink your delivery partner.

You have no customer service to speak of except a very poor chat service that are useless and an email which takes a long time IF you actually respond.

We wanted the item for holiday and now this is not going to be possible. Therefore as neither you nor Evri are taking responsibility for this, we’ve started a chargeback with the bank for failure to provide the goods/service paid for as we’ve given you plenty of time to sort this, but you continue to be ineffective.

Having been through a terrible sales experience with a previous BMW main dealer, this was a breath of fresh air.

The salesman was excellent through the process, appreciating that I was 3+ hours away so couldn't really pop over to come and look at the car, so went out of his way to make sure I got plenty of pictures and video to allow me to make an informed buying decision.

On the day I arrived there we were collected from the station and provided every courtesy to make sure we were comfortable and relaxed during the process, there was no rush or pressure for additional services.

In fact Cotswold went above and beyond by undertaking the next service which would have been due just over 6 months from collection and providing an additional set of new number plates with the registration we were transferring.

The only downside was that in the process, the user guide and digital key had been left at their other site and not able to be presented with the car. A simple oversight which eventually got resolved and new ones provided.

A pleasant experience and we wouldn't have any issue recommending them or using them for our next purchase.

Bought an 18 month old ix1 from this dealer and have to commend the sales process and why this was my 3rd car purchased from them.

However the problem started at handover when they neglected to tell me my car would need a £300+ service in 6 months and 2 weeks. In fact I only found out about this when I spotted the entry on the cars iDrive.

Somewhat annoyed at this failure to disclose such an expenditure to me, I spoke to the salesman, who referred my to the customer service manager.

I asked why they hadn't done the service, to be informed that they 'drew the line at 6 months' and wouldn't do the service.

I asked about a contribution for goodwill and was point blank turned down with the ultimatum of take it or leave it - i.e. return the car.

So I called their bluff and handed the car back to them.

It ended up costing them over £900 due to interest they had to re-pay BMW finance and the lower sales price they could charge on the returned car.

Given that the service was just over £300 and they effectively only had to contribute towards that, the fact that they would rather lose at least 3x that amount, rather than keep a repeat customer happy, is indicative of their attitude to post sales customer service.

Personally, I have never dealt with such an abrupt and uncaring customer service manager as the one employed by Sandal at Wakefield. I wish I could post the email thread on here to show just how little empathy she has and how it seemed she is following a script with zero concern for actual customer service.

Looking through the other reviews on here paints a telling picture...
Sales = Good
Customer Service (when something goes wrong) = Appalling.

I always rate a company by how they handle issues as problems always happen, and have to say that Sandal are on of the worst I've dealt with. There is effectively zero recourse and the customer service manager will not be looking to maintain customer relations when they would rather lose more money and 'win' against a customer complaint rather than look to an amicable solution.

Never contact these people - you will never stop getting pestered by effectively a company with a call centre mentality, certainly not a company I'd trust to partner with for training needs.

I had inquired about training in between jobs and then, once I'd landed a role, I let them know I was no longer needing a course.

However, since then I get constant emails asking about my training needs and also continued calls. I told the person calling to remove me from their lists, but this had no effect, the emails continued. I used the unsubscribe button on their most recent email and still I get harassed by this bunch of cowboy salespeople.

I've just called and let the salesperson know, in no uncertain terms, that again I am not interested. However I think that the only course of action is to report them to the TPS and also the ICO for GDPR breaches after my consent was removed and my data hasn't been and is still actively being used.

Unprofessional and not a company I would ever chose now for personal or corporate training as I'd never let these people near any employee data.

UPDATE: 1st SEPT - Conincidence?
Just two hours after EBay raised a case against the seller, I got a notification of dispatch. And today the goods have arrived. (Still no answer to other comms though)

The goods did arrive but..... One of the items has a broken cap/lid, but I can use the item and work around that, and given the fact that they won't communicate, there is no way I am going to try to get a return/refund from them.

In summary ....
- The number on the site never gets answered.
- Comms are via a web chat which is useless.
- Emails are not responded to.
- The transaction/paperwork is from a completely different company and all the phone numbers for that company are dead and the domain for email isn't registered.

I would not deal with this company ever again as if there is a problem, then you won't be able to communicate with them or get a response.
- Goods arrived damaged.

---------ORIGINAL REVIEW-------------
I reviewed this company as 5* in 2014.
However in 2024 - BEWARE.

I Placed an order and got a confirmation. But after 4 days no other comms and the order didn't appear in their site when I logged in, so I tried to check with the company

First Red Flag was that the live chat can't answer anything, they say to email in and expect an answer in 24-48 hours!

Next Red Flag is that any E-mails go unanswered and the phone number on the website is never answered, no matter which option you try.

Third Red Flag was that I'd paid via Paypal and the company name on the paypal transaction is "Store More Garden Buildings Ltd." not physioroom. The phone numbers on the invoices and paypal are all no longer in service (or fake) and the email address on the paypal record is for a domain that is not in service and unregistered.

As long time UK customer of HB, my wife loved that sizes were consistent and if unsure we could occasionally order two sizes and send one back free of charge. However recently she's noticed that the sizes of different sets have tended to be a lot more variety in sizing, so creating a nervousness ordering to get the correct size as now HB charge you for returning items in the UK, so you're effectively paying for delivery AND returning items.

The most recent order we noticed that there was no box any longer just both set of lingerie ordered stuffed into a single dust bag with no care, reflecting the same standard of service that others have recently commented upon in their reviews.

We also had to send one set back as the small size in this set was way too big, whilst the small size in the 2nd set fit perfectly. Unfortunately we'd not purchased a 2nd size and there was no opportunity to exchange as they had sold out.

There is a vast mark up on what used to be a quality product and service, but with other companies (Bluebella, Lounge etc.) catching them up, they are failing to keep ahead of these others, alienating long-time customers, watching them defect to more customer focused sellers.

The products are a lot of money, shop around where you can to get a much better experience.

Great value products and when everything is correct, it's a good place to shop. However when it goes wrong, forget any pre-text of customer service. No way to contact other than email or webchat. They sent wrong item, however the "customer service" agent (aka some poor indian person earning pennies who doesn't care) insisted the right item had been sent regardless of the fact my order confirmation said otherwise, as did the images I sent on chat and the links to the actual item ordered (direct from my order confirmation). They finally agreed to return the item AT MY OWN EXPENSE and when I questioned why I had to pay given it was SD mistake, she reverted to "I got what I asked for" and abruptly closed the chat. Consequently I emailed the transcript and proof to SD and don't expect any response. The price value is not worth the grief when thing go wrong (and they do) so will look elsewhere more likely and pay more, but know that when a problem occurs, they will resolve without making the customer feel like a criminal.

Sorted out our claim quickly, professionally and the quality of the repair was first class. To be expected as we’ve never had any problems with any of our claims so far.

Assigned by my bank, they then failed to set me up properly on their systems. So I spent two weeks chasing them for information and to get set up for online App access. My case handler never once returned my call despite several requests and in general the communication was shocking, scripted and of very little assistance. I only got access to the systems when my case was escalated via a mail sent copying her line manager as per their complaint procedure. But even then still no call from my Case handler. But I did get an email from her requesting this online review - my pleasure to warn others to avoid ONP.

Their initial offer wasn't the highest far from it. However, TCBG followed up with a call where they explained that they try to shy away from high bids to attract sellers and then trying to lower the final price using every opportunity possible. The call was very genuine and there was no attempt to pressure or promise the world, just an offer to provide a realistic fair price.

So with nothing to lose I sent over a series of images where the damage to the car was highlighted. I received a call back and was provided a revised offer taking into account the damage, which actually was very competitive based on the information I had for BVRLA wear and tear prices. Indeed, TCBG were the only buyer that didn't seem to add a huge mark-up for every piece of damage.

This price was subject to a final in person inspection and so I took the car to thier location. At the inspection there were indeed a couple of small damage elements that I'd genuinely missed. The inspector pointed these out and made sure I completely understood what he was listing and could physically see these myself.

Post Inspection, I waited in reception for a call to tell me what the revised amount would be and was delighted when the initial offer was honoured. The additional damage wasn't considered significant enough to reduce what TCBG had considered to be a realistic offer for a 5 year old car.

So in the space of 48 hours, the car was reviewed online, appraised in person and then sold. I had the money in my account before I left, along with a receipt for the settlement of the outstanding finance.

NO admin fee, no express payment fees, no bull. At each stage honesty, professionalism, explanation and fair treatment. I couldn't have asked for a better experience and next time I have a car to sell, I wouldn't look anywhere else. Thanks TCBG.

Ordered underwear set and needed to exchange the bottoms for a different size. However the sales price had reverted to a higher price and wasn’t free postage plus there was limited availability, so we didn’t want to return the item in case the new size sold out. We called customer service and they sorted without any fuss - couldn’t be more helpful. They honoured the original price and sent out the replacement with express free postage. Although we had to pay for the second item upfront, that was refunded when we returned the first item. Overall we got a replacement with zero danger of missing out and it didn’t cost me a single penny in additional costs or postage. BRILLIANT customer service - 100% recommend.

Delivered next day which in the current climate was a pleasant surprise. There was a slight issue with my delivery with a missing item, which the staff rectified immediately and it was with me the following day. The staff on the phone were amazing and couldn't be more helpful, even helping me to take the opportunity to add an order for another item I had forgotten, and get it on the next day delivery with the missing item, saving me the delivery charge! Real customer service and a pleasure to deal with.

Never look anywhere else for stains and finishes as the prices are normally better than local DIY outlets. With free Next day delivery for orders over £30 you don't have to wait any time at all, so why go elsewhere!

Bought several items over several occasions and each time the delivery has been quick and on-time and the items have been as good as expected for the prices paid - which were real VFM.

Ordered a cryo cuff, from my hospital bed after the operation just before the next day cut off time. We were warned that delivery wasn't likely to be next day as the item was stocked on Europe. Next day 10am the unit arrived as ordered in perfect condition. Unbelievable service as usual.