Negatives is that the food was rather lacking on long haul and bizzarely they provide wIne and beer but if you want anything like Vodka you pay for it. OK I said I will pay but was then told I had to register my card on their website! I did this for my short journeys with them so I could purchase food - unfortunately they did not have hot food on the next flight just snack boxes which I did not want. On the initial 10 hour flight I asked for sprite for my Husband and I and was given one to share. They also cancelled our flight to UK via Houston
On the positive side - the cancelled flight was re-arranged via Newark and the delay therefore only around 4 hours. We had paid for extra legroom seats and when I complained about losing them they did provide me with legroom seats and also credited my card with the amount I had paid for them. Whilst a longer journey to Costa Rica because of the connection via USA they were a lot cheaper.