UPDATE: 1st SEPT - Conincidence?
Just two hours after EBay raised a case against the seller, I got a notification of dispatch. And today the goods have arrived. (Still no answer to other comms though)

The goods did arrive but..... One of the items has a broken cap/lid, but I can use the item and work around that, and given the fact that they won't communicate, there is no way I am going to try to get a return/refund from them.

In summary ....
- The number on the site never gets answered.
- Comms are via a web chat which is useless.
- Emails are not responded to.
- The transaction/paperwork is from a completely different company and all the phone numbers for that company are dead and the domain for email isn't registered.

I would not deal with this company ever again as if there is a problem, then you won't be able to communicate with them or get a response.
- Goods arrived damaged.

---------ORIGINAL REVIEW-------------
I reviewed this company as 5* in 2014.
However in 2024 - BEWARE.

I Placed an order and got a confirmation. But after 4 days no other comms and the order didn't appear in their site when I logged in, so I tried to check with the company

First Red Flag was that the live chat can't answer anything, they say to email in and expect an answer in 24-48 hours!

Next Red Flag is that any E-mails go unanswered and the phone number on the website is never answered, no matter which option you try.

Third Red Flag was that I'd paid via Paypal and the company name on the paypal transaction is "Store More Garden Buildings Ltd." not physioroom. The phone numbers on the invoices and paypal are all no longer in service (or fake) and the email address on the paypal record is for a domain that is not in service and unregistered.